Claims Faculty Advisory Board

Luke has 10 years’ experience in the Insurance Industry, predominately within claims, and has led Suncorp’s Motor Claims business since 2023, following 5 years leading Commercial Claims. Luke is passionate about unlocking the value that claims team can add to the insurance experience for Brokers and customers, particularly through the use of technology and innovation but underpinned by technical claims capability. 

Prior to joining Suncorp in 2014 Luke worked with PwC in Australia and the UK in project, partnering and people strategy roles. 

Angus has over 18 years’ experience across various roles within the Insurance industry. He has an MBA from QUT with a Strategy Major which he applies through pragmatic solutions to the challenges we face within the industry.  

His current role is the Head of Supplier Partnerships and Performance at Hollard where he and his team are working with a diverse claims supply chain to face the challenges of escalating claims inflation, supply chain challenges and emerging ESG industry requirements.

David commenced his career in claims in 1991. He has worked in all classes of Short Tall Claims.

He is a Senior Associate of ANZIIF and is a Charted Loss Adjuster for AICLA. He is a member of the ANZIIF Claims Faculty Board and the AICLA Claims Conference Committee.

David previously held the position of Head of Property Claims at QBE and commenced his position as Head of Claims with CHU in March 2022.

Tim Kasem is a seasoned insurance professional and admitted Solicitor with an extensive background in law and business. He holds a Bachelor of Laws and a Bachelor of Business (2011) and was admitted as a Solicitor to the Supreme Court of Victoria in August 2012.

Prior to his current role, Tim developed deep technical expertise at Ansvar Insurance in claims and then subsequently at Proclaim Management Solutions as a Team Leader for Insurance Liability. During this tenure, he served as a critical intermediary for Lloyd’s of London syndicates, managing complex liability portfolios and delivering tailored claims solutions for the London market.

Tim currently serves as a Product Specialist at the Victorian Managed Insurance Authority (VMIA). In this capacity, he manages policy underwriting for government sector clients, coordinates complex reinsurance programs, and oversees the development of insurance products to ensure they remain robust and fit for purpose in an evolving risk landscape.

Building enduring industry connections and creating value through strategic client interaction and innovative product development are what Tim loves doing in his professional life.

Tim says;

"Insurance is only as good as its relevance. My focus is on evolving our products so they don't just sit on a shelf, but actually provide a tangible safety net as new risks emerge."

Trudi Reeves has over 20 years’ experience in the insurance industry in both Australia and New Zealand. She is an ANZIIF Senior Associate who is currently completing a Bachelor of Business at Charles Sturt University.

Trudi has extensive claims management experience across multiple classes of insurance and has also held senior management roles in underwriting as well as risk and compliance.

Her current role is the Australasian Property & Energy Claims Manager at AIG. AIG is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer globally. In Australia, AIG combines international experience with local expertise. A market leader in the commercial and general insurance industry, AIG have been meeting the needs of Australian businesses since 1957. 

Adam is an insurance leader with over 39 years’ experience across Australia, Asia and the UK.  He is a previous director of the National Insurance Brokers Association.   He has built and lead large Claims operations in both international Insurers and Brokers.  Adam is enthusiastic about the difference that Claims makes as this is when the Insurance industry gets to showcase the promise it makes. Passionate about developing and engaging people having worked with and developed the careers and skills of many individuals and groups of employees.  Adam is currently responsible for the strategy and delivery of the Lockton Pacific Claims proposition.

Glen joined the insurance industry in 1996, having served 11-years with the WA Police in a variety of roles. Upon starting on his insurance journey Glen worked as a fraud investigator with SunAlliance and Royal Insurance and the Promina Group (now Suncorp) before joining RAC Insurance as the fraud investigations manager in 2005. 

Whilst Glen continues to manage RAC’s fraud detection team, he has managed a variety of claims functions and teams over the years at RAC. Those areas include motor claims focusing on recoveries, settlements, total loss and salvage. In 2014 Glen took on the management of RAC’s home claims operation including claims processing teams, an internal assessing team, a payments team and management of the home liability portfolio. Glen was also responsible for the management of the home supply chain during the initial years of this role. Glen’s role has seen him manage the response to a variety of large-scale catastrophe events including bushfires, significant hail-storms and cyclones.

Glen is also the media representative for RAC Insurance. He regularly contributes to various forms of printed media, radio and television interviews.

Glen holds a Graduate Diploma of Fraud and Financial Investigation, a Certificate IV  in General Insurance and is an ANZIIF CIP. Glen is also a member of the ICA’s Insurance Fraud Bureau of Australia and Catastrophe Operations Working Group, the International Association of Auto Theft Investigators and the Australian Institute of Professional Investigators.

Most recently Glen has hosted and presented to the Perth Chapter of Association of Certified Fraud Examiners, was a key-note speaker to Australian Institute of Chartered Loss Adjusters (WA) and delivered a virtual presentation on Fraud AI to the Australian Insurance Law Association.

Married with three adult children, Glen is passionate about all things ‘piscatorial’ and endeavours to launch his boat at any opportunity.