Claims Faculty Advisory Board

Luke has 10 years’ experience in the Insurance Industry, predominately within claims, and has led Suncorp’s Motor Claims business since 2023, following 5 years leading Commercial Claims. Luke is passionate about unlocking the value that claims team can add to the insurance experience for Brokers and customers, particularly through the use of technology and innovation but underpinned by technical claims capability. 

Prior to joining Suncorp in 2014 Luke worked with PwC in Australia and the UK in project, partnering and people strategy roles. 

Angus has over 18 years’ experience across various roles within the Insurance industry. He has an MBA from QUT with a Strategy Major which he applies through pragmatic solutions to the challenges we face within the industry.  

His current role is the Head of Supplier Partnerships and Performance at Hollard where he and his team are working with a diverse claims supply chain to face the challenges of escalating claims inflation, supply chain challenges and emerging ESG industry requirements.

David commenced his career in claims in 1991. He has worked in all classes of Short Tall Claims.

He is a Senior Associate of ANZIIF and is a Charted Loss Adjuster for AICLA. He is a member of the ANZIIF Claims Faculty Board and the AICLA Claims Conference Committee.

David previously held the position of Head of Property Claims at QBE and commenced his position as Head of Claims with CHU in March 2022.

Trudi Reeves has over 20 years’ experience in the insurance industry in both Australia and New Zealand. She is an ANZIIF Senior Associate who is currently completing a Bachelor of Business at Charles Sturt University.

Trudi has extensive claims management experience across multiple classes of insurance and has also held senior management roles in underwriting as well as risk and compliance.

Her current role is the Australasian Property & Energy Claims Manager at AIG. AIG is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer globally. In Australia, AIG combines international experience with local expertise. A market leader in the commercial and general insurance industry, AIG have been meeting the needs of Australian businesses since 1957. 

Chet Richardson has extensive experience across claims, operations and insurance leadership roles, and is currently Claims Manager at RAC WA. Throughout his career, he has led high-performing teams, driven operational improvements and delivered strong customer and business outcomes across the insurance sector.

Prior to joining RAC WA, Chet held senior leadership positions with Gallagher, CGU Insurance and Insurance Australia Group. His experience spans claims management, intermediary engagement, sales leadership and business development, with a strong focus on team capability, stakeholder relationships and operational excellence.

Chet has managed large-scale claims portfolios across motor, home and liability classes, and is passionate about developing people, improving customer outcomes and supporting innovation within the claims profession.

Adam is an insurance leader with over 39 years’ experience across Australia, Asia and the UK.  He is a previous director of the National Insurance Brokers Association.   He has built and lead large Claims operations in both international Insurers and Brokers.  Adam is enthusiastic about the difference that Claims makes as this is when the Insurance industry gets to showcase the promise it makes. Passionate about developing and engaging people having worked with and developed the careers and skills of many individuals and groups of employees.  Adam is currently responsible for the strategy and delivery of the Lockton Pacific Claims proposition.