We understand the concerns you may have for your privacy and the security of information collected from you, either in hard-copy or online, and is committed to protecting your privacy and the confidentiality of your personal information, ensuring that your personal data is handled sensitively and securely. The purpose of this policy is to let ANZIIF customers know what information is collected about them, how this information is used and if it is disclosed.
Your personal information
ANZIIF may hold personal information including your name, date of birth, current and previous addresses, telephone/facsimile contact numbers, email address, employer and your position title. We also hold details of ANZIIF services you have accessed, such as an application for special consideration.
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.
How we collect your personal information
ANZIIF collects personal information in a number of ways, including:
- Directly from you, when you provide information by phone or in documents such as an application form.
- From your authorised representative, such as your employer.
How we use your personal information
Your personal information may be used in order to:
- deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO
- help us to identify and inform you about other ANZIIF products or services that you have access to, to enhance your professional development
- continually improve our products and services
- meet education regulatory reporting and compliance
ANZIIF will on occasion be asked to submit delegate names and contact details to event sponsors. Please contact our Customer Service team if you do not want your details to be released to the sponsors of an event you are registered for.
When registering for an event your name and company will be listed in the event app*. Please contact our Customer Service team if you do not want your details to be listed in the event app*.
When registering for a webinar your name and contact information may be provided to third parties in order to administer the event. Your information and contributions may also be visible to other participants during the webinar.
*where applicable
If you do not wish to receive information about ANZIIF products or services, you may inform us at any time by telephoning (61 3) 9613 7280 or by email at [email protected]
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
We may disclose your personal information to organisations outside ANZIIF such as:
- Outsourced service providers who manage the services we provide to you, including; information technology, mailing systems, examination supervisors.
- Your authorised representatives, which may include your employer, if provided
- Government and regulatory authorities as required or authorised by law
- Our professional advisers, including our auditors and lawyers.
Where personal information is supplied to another organisation or person, it is protected by a contract of non-disclosure so that it cannot be used for other purposes – commercial or non-commercial.
Academic results
Many employers support their staff in their studies and are keen to know their progress. ANZIIF on occasions is asked to provide employers with student results, the time spent on the learning material and assessments, and overall feedback on your practice assessment and assessment attempt(s). ANZIIF will release these details to your employer/authorised representative if they are listed on your account. Please indicate if you do not wish to have your results released to your employer for any enrolments by emailing the Customer Service team, quoting your Master ID, the name of the module and advising that you do not agree to ANZIIF releasing your results to your employer.
ANZIIF has been asked to forward contact details for Loss Adjusting students to the Australasian Institute of Chartered Loss Adjusters (AICLA). If you do not agree to your contact details being released to AICLA, please email the Customer Service team quoting your Master ID and request your information not be released.
Membership level and status
In order to streamline the renewal process, a number of employers engage with ANZIIF on behalf of their staff to renew their individual memberships as a collective. To facilitate this process, ANZIIF discloses basic membership information to your employer, including Membership Level and Membership Status. If you do not agree to your membership details being released to your employer, please email the Customer Service team quoting your Master ID and request your information not be released.
As part of promoting professionalism in the insurance industry, ANZIIF may also list newly elected and upgraded members in the Journal, as well as listing this information within the ANZIIF website. If you do not agree to having your membership details being listed in the Journal or on our website, please email the Customer Service team quoting your Master ID and request your information not be released.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- administration of VET, including program administration, regulation, monitoring and evaluation
- facilitation of statistics and research relating to education, including surveys and data linkage
- understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt-out of the survey at the time of being contacted.
When making a payment
ANZIIF requires the information provided by you on the form when making a payment for the purposes of providing membership services, education and training programs, improving and promoting products and services, and meeting education regulatory reporting and compliance requirements. If you do not provide all the relevant information, then your form may not be processed.
ANZIIF may provide your personal information to third party service providers, under contractual agreement, in order to administer the services you are applying for. Your personal information will not be disclosed to other persons or organisations unless required by law or you have given your consent.
You have certain rights to access your personal information. To do this or to find out about the ANZIIF's privacy policy, please email our Customer Service team leader or phone +61 3 9613 7280 between 8:30am and 5:30pm, AEST (or AEDT between October to April) Monday to Friday.
ANZIIF has been asked to forward contact details for Loss Adjusting students to the Australasian Institute of Chartered Loss Adjusters (AICLA). If you do not agree to your contact details being released to AICLA, please email the Customer Service team quoting your Master ID and request your information not be released.
Help us to ensure we hold accurate information
ANZIIF takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
- let us know if there are errors in your personal information
- keep us up-to-date with changes to personal information such as your postal and email address
- if you find that personal information we hold about you is inaccurate, incomplete or out-of-date, please contact ANZIIF to have it corrected.
You can access your information
ANZIIF shall, on request, provide you with information about you which is readily accessible and which may lawfully be provided. We reserve the right to charge a fee for searching for and providing access to your information. Your request to provide information must be in writing and will be provided to you as soon as practically possible.
Resolving your concerns
If you believe that the privacy of your personal information has been compromised, you are entitled to express your dissatisfaction. We will respond to your complaint as soon as possible but within two working days, to let you know who is responsible for managing your complaint. It is expected that all complaints will be resolved within three working days. When this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve the complaint.
Contact us if you have any queries in relation to privacy.
We understand the concerns you may have for your privacy and the security of information collected from you, either in hard-copy or online, and is committed to protecting your privacy and the confidentiality of your personal information, ensuring that your personal data is handled sensitively and securely. The purpose of this policy is to let ANZIIF customers know what information is collected about them, how this information is used and if it is disclosed.
Your personal information
ANZIIF may hold personal information including your name, date of birth, current and previous addresses, telephone/facsimile contact numbers, email address, employer and your position title. We also hold details of ANZIIF services you have accessed, such as an application for special consideration.
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.
How we collect your personal information
ANZIIF collects personal information in a number of ways, including:
- Directly from you, when you provide information by phone or in documents such as an application form.
- From your authorised representative, such as your employer.
How we use your personal information
Your personal information may be used in order to:
- deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO
- help us to identify and inform you about other ANZIIF products or services that you have access to, to enhance your professional development
- continually improve our products and services
- meet education regulatory reporting and compliance
ANZIIF will on occasion be asked to submit delegate names and contact details to event sponsors. Please contact our Customer Service team if you do not want your details to be released to the sponsors of an event you are registered for.
When registering for an event your name and company will be listed in the event app*. Please contact our Customer Service team if you do not want your details to be listed in the event app*.
When registering for a webinar your name and contact information may be provided to third parties in order to administer the event. Your information and contributions may also be visible to other participants during the webinar.
*where applicable
If you do not wish to receive information about ANZIIF products or services, you may inform us at any time by telephoning (61 3) 9613 7280 or by email at [email protected]
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
We may disclose your personal information to organisations outside ANZIIF such as:
- Outsourced service providers who manage the services we provide to you, including; information technology, mailing systems, examination supervisors.
- Your authorised representatives, which may include your employer, if provided
- Government and regulatory authorities as required or authorised by law
- Our professional advisers, including our auditors and lawyers.
Where personal information is supplied to another organisation or person, it is protected by a contract of non-disclosure so that it cannot be used for other purposes – commercial or non-commercial.
Academic results
Many employers support their staff in their studies and are keen to know their progress. ANZIIF on occasions is asked to provide employers with student results, the time spent on the learning material and assessments, and overall feedback on your practice assessment and assessment attempt(s). ANZIIF will release these details to your employer/authorised representative if they are listed on your account. Please indicate if you do not wish to have your results released to your employer for any enrolments by emailing the Customer Service team, quoting your Master ID, the name of the module and advising that you do not agree to ANZIIF releasing your results to your employer.
ANZIIF has been asked to forward contact details for Loss Adjusting students to the Australasian Institute of Chartered Loss Adjusters (AICLA). If you do not agree to your contact details being released to AICLA, please email the Customer Service team quoting your Master ID and request your information not be released.
Membership level and status
In order to streamline the renewal process, a number of employers engage with ANZIIF on behalf of their staff to renew their individual memberships as a collective. To facilitate this process, ANZIIF discloses basic membership information to your employer, including Membership Level and Membership Status. If you do not agree to your membership details being released to your employer, please email the Customer Service team quoting your Master ID and request your information not be released.
As part of promoting professionalism in the insurance industry, ANZIIF may also list newly elected and upgraded members in the Journal, as well as listing this information within the ANZIIF website. If you do not agree to having your membership details being listed in the Journal or on our website, please email the Customer Service team quoting your Master ID and request your information not be released.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- administration of VET, including program administration, regulation, monitoring and evaluation
- facilitation of statistics and research relating to education, including surveys and data linkage
- understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt-out of the survey at the time of being contacted.
When making a payment
ANZIIF requires the information provided by you on the form when making a payment for the purposes of providing membership services, education and training programs, improving and promoting products and services, and meeting education regulatory reporting and compliance requirements. If you do not provide all the relevant information, then your form may not be processed.
ANZIIF may provide your personal information to third party service providers, under contractual agreement, in order to administer the services you are applying for. Your personal information will not be disclosed to other persons or organisations unless required by law or you have given your consent.
You have certain rights to access your personal information. To do this or to find out about the ANZIIF's privacy policy, please email our Customer Service team leader or phone +61 3 9613 7280 between 8:30am and 5:30pm, AEST (or AEDT between October to April) Monday to Friday.
ANZIIF has been asked to forward contact details for Loss Adjusting students to the Australasian Institute of Chartered Loss Adjusters (AICLA). If you do not agree to your contact details being released to AICLA, please email the Customer Service team quoting your Master ID and request your information not be released.
Help us to ensure we hold accurate information
ANZIIF takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
- let us know if there are errors in your personal information
- keep us up-to-date with changes to personal information such as your postal and email address
- if you find that personal information we hold about you is inaccurate, incomplete or out-of-date, please contact ANZIIF to have it corrected.
You can access your information
ANZIIF shall, on request, provide you with information about you which is readily accessible and which may lawfully be provided. We reserve the right to charge a fee for searching for and providing access to your information. Your request to provide information must be in writing and will be provided to you as soon as practically possible.
Resolving your concerns
If you believe that the privacy of your personal information has been compromised, you are entitled to express your dissatisfaction. We will respond to your complaint as soon as possible but within two working days, to let you know who is responsible for managing your complaint. It is expected that all complaints will be resolved within three working days. When this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve the complaint.