Governance

ANZIIF members are expected to comply with the following standards of professional conduct and may be subject to disciplinary action by ANZIIF's Board in the case of a breach.

ANZIIF members

• inform their employer that they are obliged to comply with ANZIIF's Code of Ethics and Standards of Professional Conduct to retain their ANZIIF membership, and that they are subject to disciplinary sanctions for violations. Sanctions may include the rescission of their ANZIIF membership. They will provide a copy of the Code and Standards to their employer if their employer does not have a copy.
• maintain knowledge of and comply with all applicable laws, rules, and regulations of any government, government agency, and regulatory organisation governing their professional, financial, or business activities, as well as with ANZIIF's Standards of Professional Conduct and the accompanying Code of Ethics.
• keep their skills updated, keep abreast of changes in their working environment and continue to extend their knowledge and learning through the mandatory requirement that all qualified members to engage in the Certified Insurance Professional (CIP) program
• act in a manner consistent with their obligation to deal fairly with all customers and clients when making recommendations and taking action of material impact on customers, clients and/or their employer.
• conduct themselves in such a manner that transactions for their customers, clients, and employer take priority over personal transactions, so that their personal transactions do not operate adversely to the interests of others.
• when making recommendations, or taking actions, disclose to their customers, clients or employer as applicable, any material conflict of interest relating to themselves that could reasonably be expected to impair their ability to make an unbiased and objective decision.
• disclose to their employer all matters that could reasonably be expected to interfere with their duty to their employer, or with their ability to make an unbiased and objective decision.

ANZIIF members should not

• knowingly participate or assist in any acts violating any applicable law, rule, or regulation of any government, government agency, or regulatory organisation governing the professional, financial, or business activities, nor in any act which would violate any provision of ANZIIF's Standards of Professional Conduct or the accompanying Code of Ethics
• when presenting material to their employer, associates, customers, clients, or the general public, copy or use, in substantially the same form, material prepared by other persons without acknowledging its use and identifying the name of the author or publisher of such material.
• commit a criminal act that upon conviction materially reflects adversely on their honesty, trustworthiness or fitness as an insurance professional, or engage in conduct involving dishonesty, fraud, deceit or misrepresentation.

Elected ANZIIF members may use the appropriate ANZIIF professional designation and are encouraged to do so, but only in a dignified and judicious manner.

The Board of the Australian and New Zealand Institute of Insurance and Finance reserves the right to withdraw or rescind ANZIIF membership at any time for breach of ANZIIF's Code of Ethics and applicable Standards of Professional Conduct as outlined above.

Where a breach of ANZIIF's Code of Ethics or Professional Standards is brought to the attention of ANZIIF, ANZIIF's Board will form a sub-committee to investigate the matter. The member will be informed of the nature and particulars of the matter, the date at which the sub-committee will be meeting to consider the matter and of the right to make a written submission concerning the charge. In the circumstance that a penalty is imposed upon an ANZIIF member, the action may be communicated to the membership of ANZIIF in writing, subject to the constraints imposed by privacy and other relevant legislation.

ANZIIF is dedicated to providing the highest level of service to our customers and to ensure that this occurs we always operate in accordance with the following charter: 

• We value each customer and treat them with respect and dignity 
• We communicate clearly and in terms that are easily understood 
• We are solution orientated and work with our customers to address any issues 
• We provide accurate and reliable information about our services and products 
• We take ownership and seek to resolve all customer enquiries at the initial point of contact. If this is not possible we will ensure that the enquiry is appropriately followed up and resolved
• We respond to all customer queries within three business days by phone or in writing  
• If a query requires further advice or information, we will endeavour to resolve the matter within five business days. If additional time is required to bring the matter to a sufficient resolution we will provide regular progress reports 
• We value customer feedback and comments and use these to make improvements to our services and products 
• We ensure that all personal information is kept secure and confidential.