The Australian and New Zealand Institute of Insurance and Finance

Coverpay is a new platform set to shake up the Australian general insurance sector with a novel paym

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Coverpay spearheads buy-now-pay-later insurance in Australia

14 Oct 2021

5 min read

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NIBA’s CEO Dallas Booth may be retiring, but there are still plenty of appointments in his calendar.

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Industry work won't stop after retirement for Dallas Booth

12 Oct 2021

3 min read

How much did you learn from Issue 2 of the ANZIIF Journal? Take the ANZIIF Journal quiz to find out.

0 CIP Points

ANZIIF QUIZ: October 2021

7 Oct 2021

0 min read

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Updates to the 2020 Code came into effect on 5 October to align with ASIC’s regulatory guide on inte

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Latest updates sharpen GI Code of Practice's customer focus

7 Oct 2021

4 min read

There’s no doubt construction liability insurance can be tough to navigate with many insurers drawin

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Construction liability — proceed with caution

6 Oct 2021

4 min read

Australia and New Zealand are experiencing higher temperatures, more extreme droughts, longer fire s

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How to evaluate the impact of climate change on your balance sheet

4 Oct 2021

5 min read

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Demand for political risk insurance is on the rise, driven by increasing global unrest and the econo

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Geopolitical uncertainty sparks a rise in political risk insurance

1 Oct 2021

4 min read

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As New South Wales rolls out reforms in the construction industry, the state is considering whether

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NSW weighs up an Australian first decennial liability insurance

30 Sep 2021

3 min read

The recent pace of technological change has left many insurance businesses scrambling to keep up. At

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How to create a race winning insurance business with technology

29 Sep 2021

3 min read

With cybercrime increasing in frequency and severity across the globe, insurers are seeing a spike i

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Risk mitigation on the agenda as insurers see a spike in cyber claims

27 Sep 2021

4 min read

Rifhat Jangir, Advanced Buildings Chief Client Officer, has a passion for meeting people and ensurin

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Advanced Buildings thrives on new ideas and improvement

27 Sep 2021

3 min read

InsurTech is one of the most exciting emerging insurance sub sectors, especially for investors. In Q

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How InsurTech Is Shaping The APAC Insurance Market

23 Sep 2021

8 min read

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Could a government-backed reinsurance scheme kick-start a live events sector devastated by ongoing C

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Australia considers UK event reinsurance scheme

22 Sep 2021

3 min read

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The phase out of thermal coal exposure in the insurance industry and banking was the subject of a re

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Self insurance on the cards for the thermal coal industry

22 Sep 2021

4 min read

ANZIIF has announced the finalists of the 2021 Insurance Industry Awards in Australia and New Zealan

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ANZIIF announces Australian and New Zealand Awards finalists

21 Sep 2021

3 min read

Vuong Thi Minh An, Head of Aon Reinsurance Solutions in Vietnam, is proud to have been the division’

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The essence of true leadership

20 Sep 2021

4 min read

Innovation is high on the agenda for ANZIIF’s Women in Insurance Panel, which brings together indust

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Celebrating women in insurance

20 Sep 2021

4 min read

In today’s data rich environment, everyone knows there is value in data and analytics. The trick is

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Delivering the virtuous circle of underwriting and claims

17 Sep 2021

3 min read

Global automotive remarketing company Manheim has a 60-year history of relationships in the insuranc

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Manheim makes a clever science of vehicle remarketing

14 Sep 2021

5 min read

Angela Kelly, former CEO of the Singapore arm of Lloyd’s of London, is currently Chief Insurance Off

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VMIAs Angela Kelly to speak on ANZIIFs Women in Insurance Panel

10 Sep 2021

4 min read

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Several regulatory reforms are set to take effect this October but two in particular are expected to

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Add on insurance and anti hawking reforms to commence in October

9 Sep 2021

4 min read

In another head-spinning but generally improved FY2021 for insurers, the issues are big and nuanced

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Taylor Fry Releases Its 2021 Radar Insurance Market Overview

9 Sep 2021

0 min read

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Australia is the second most litigious country in the world, with individuals and businesses struggl

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Legal expense insurance provides access to justice

9 Sep 2021

4 min read

Mrs Yolanda Widjaja, Chief Sales Officer for PT Sompo Insurance Indonesia, is applying her expertise

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Through the eye of finance Yolanda Widjaja

7 Sep 2021

3 min read

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Victorian regional cannery SPC recently became the first Australian company to mandate the COVID-19

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Jabs for Jobs the liability issues of compulsory vaccination

3 Sep 2021

3 min read

In a digital world, customers expect fast, personalised service across all channels and insurers nee

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Creating a digital claims experience is urgent

1 Sep 2021

3 min read

Premium

Tune in to this recorded webinar for a conversation between Salesforce, Bain & Company and RACV to l

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ANZIIF Webinar The Future of Customer Experience in Insurance

31 Aug 2021

0 min read

These communication strategies underscore the importance of proactive dialogue with clients, especia

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5 ways for brokers to communicate better during renewals

30 Aug 2021

0 min read

The race to vaccinate the world’s population against COVID-19 opens the door to new risks. Can the i

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Insurance risks of COVID-19 vaccines

30 Aug 2021

0 min read

Life insurance in Asia Pacific has long been dominated by the agency and bancassurance distribution

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Life insurance distribution across Asia Pacific

30 Aug 2021

0 min read

In the wake of COVID-19, insurers took steps to manage a ‘new normal’ – working from home – and the

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How to stay connected while remote working

30 Aug 2021

0 min read

Customers can look forward to fairer and more timely complaints handling following new regulatory re

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Insurance complaints handling: the new rules

30 Aug 2021

0 min read

Resolution Life Australasia CEO Megan Beer says we can learn a lot about making life insurance more

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Megan Beer: protecting human spirit

30 Aug 2021

0 min read

A recent case involving Youi has significant lessons about what constitutes a breach of the duty of

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The duty of good faith in insurance

30 Aug 2021

0 min read

Reinsurers can play a vital role in helping to ensure that insurability against climate-related risk

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Reinsuring climate change risks

30 Aug 2021

0 min read

As insurers implement changes in response to the banking royal commission, customer service teams ar

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How the Hayne report changed insurance customer service

30 Aug 2021

0 min read

COVID-19 caused widespread job losses and underemployment, putting insurance claims teams to the tes

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Financial hardship: insurers relief efforts

30 Aug 2021

0 min read

We’ve been hearing a lot about open insurance and while it is still early days, Asia’s top insurers

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Open insurance: everything you need to know

30 Aug 2021

0 min read

Resilience has come into sharp focus since COVID-19 swept the globe, but what does resilience really

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The business of resilience

27 Aug 2021

3 min read

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We may not be missing the doctor’s waiting room, but the exponential growth of telehealth holds plen

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The rise of telehealth and its implications for insurers

26 Aug 2021

5 min read

Hong Kong’s government is working to attract foreign direct investment from entrepreneurs, SMEs and

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InvestHK sets its sights on the Australian insurance market

26 Aug 2021

3 min read

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Is Artificial Intelligence (AI) what it’s cracked up to be? What is AI anyway, and how is it differe

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ANZIIF Webinar - Artificial Intelligence and the Future of Insurance

26 Aug 2021

0 min read

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Automation and artificial intelligence (AI) have been utilised by a variety of industries for some t

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Automation and Artificial Intelligence in Medical Underwriting

25 Aug 2021

3 min read

We know resilience plays a crucial role in helping employees to navigate change, be productive and s

0.25 CIP Points

How to develop resilience in the face of change part two

24 Aug 2021

3 min read

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Pandemics simply are not insurable risks; they are too widespread, too severe and too unpredictable

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2020 ICNZ Scholarship Winning Essay tackles pandemic coverage

20 Aug 2021

10 min read

As the insurance industry undergoes a period of profound transformation, resilience might just be th

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How to develop resilience in the face of change part one

18 Aug 2021

3 min read

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Aluminium composite panels containing dangerous levels of polyethylene have been banned, but why are

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Insurers asked to rethink blanket cladding exclusions

12 Aug 2021

3 min read

Marsh’s Daniel Heikell says entering the ANZIIF’s 2019 Aon Scholarship was a great way to show his e

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Everything to gain from an Aon Scholarship says 2019 winner Daniel Heikell

12 Aug 2021

4 min read

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The biggest merger in the history of insurance broking and risk management might have fallen through

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Deal or no deal why insurance MA is set to rise

11 Aug 2021

3 min read

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Would you like to test your knowledge of key reinsurance terms? In this activity you will match 20 k

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Reinsurance Terminology Quiz

11 Aug 2021

0 min read

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Global intelligence professional Brett Peppler is working to strengthen the risk system by connectin

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Leading the charge on global risk intelligence Brett Peppler

10 Aug 2021

6 min read

It’s been a transformative time for the financial services industry and now, more than ever, its dri

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The future of financial services rests on digital transformation insights new research confirms

9 Aug 2021

5 min read

James Beedle, who holds two CEO titles at PartnerRe has always been a forward planner and as a leade

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Partner Re dual CEO James Beedle is RISC 2021 Keynote

6 Aug 2021

4 min read

Innately passionate about customers, Kenyan insurance professional Julie Gaitho-Gitau is motivated b

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African market primed for growth says Kenyan professional Julie Gaitho Gitau

5 Aug 2021

3 min read

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Dr Rob Newman, CEO of location intelligence company Nearmap, is a successful technology entrepreneur

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Customer obsessed Nearmaps Rob Newman

3 Aug 2021

3 min read

ANZIIF is proud to launch the Allianz Donna Walker Awards, as part of its 2021 Year of the Insurance

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ANZIIF Donna Walker Award honours an extraordinary professional

30 Jul 2021

5 min read

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Vrisha Bhagat, a senior claims consultant at CHU, and Dolores Bartolomeu, team manager — CCI / Life,

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Meet the Making a Difference awards Finalists

30 Jul 2021

3 min read

Premium

As cryptocurrencies become mainstream — and governments around the world consider launching their ow

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The evolving market for crypto insurance

29 Jul 2021

3 min read

MLC Life Insurance Head of Retail Products Frank Crapis is a life insurance advocate with an experti

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Bringing transformation to Group Life Insurance Frank Crapis

28 Jul 2021

4 min read

Berkley Re’s Sally Nickerson attended ANZIIF’s Reinsurance International Study Course (RISC) in 2015

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Inspiring the next generation RISC Syndicate Advisor Sally Nickerson

23 Jul 2021

3 min read

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The ultra-large container ship Ever Given, which blocked the Suez Canal for six days in March, has f

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Suez Canal blockage fallout continues for insurers after ships release

22 Jul 2021

3 min read

For QBE’s Mowen Lee, winning the 2018 Aon Scholarship gave him the chance to travel to three differe

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Aon scholarship is worth every bit of effort 2018 winner tells

21 Jul 2021

4 min read

Akarana Chambers barrister Stuart Ryan inherited a love of the land from his parents, which he appli

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New Zealands Resources Management Act review creates new liability concerns

15 Jul 2021

3 min read

Premium

As a mouse plague continues to cause misery across regional New South Wales and Queensland, many far

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NSW mouse plague confounds insureds

15 Jul 2021

3 min read

How much did you learn about the latest developments in insurance over the last quarter? Take the AN

0 CIP Points

ANZIIF QUIZ: July 2021

14 Jul 2021

0 min read

Sedgwick’s Daniel Sirone will tell this year’s Rising Stars in Insurance Seminar that his most recen

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Paying it forward Sedgwicks Daniel Sirone

13 Jul 2021

3 min read

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As businesses raced to digitise their processes and deploy a remote workforce in response to the pan

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The rising value of intangible assets and why insurance matters

12 Jul 2021

3 min read

Dispute resolution is a common challenge for insurers, but according to New Zealand barrister and co

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The value of mediation in liability claims

9 Jul 2021

4 min read

The requirement to rapidly disperse the workforce in early 2020 created many workflow management cha

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The Effects of COVID on Internal technology Systems

7 Jul 2021

3 min read

There’s a lot happening in the market, with a range of new risks emerging, premiums hardening and so

0.25 CIP Points

Emerging risks in general liability for 2021

2 Jul 2021

4 min read

QBE’s Morgana Waters is exploring the new expectations of leadership and what career development pla

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An alternative view QBEs Morgana Waters

1 Jul 2021

4 min read

MECON Insurance CEO Glenn Ross will lead an ANZIIF webinar about recent changes to NSW’s constructio

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New legislation in NSW aims to boost construction industry

1 Jul 2021

3 min read

The High Court of Australia has denied special leave to appeal the decision of the New South Wales S

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High Court clears the air on Quarantine Act 1908 exclusions

30 Jun 2021

3 min read

Premium

Tune in to this free webinar to to learn more about how insurers are optimising their operations and

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ANZIIF Webinar Meet your customers expectations by optimising operations

28 Jun 2021

0 min read

Premium

How is privacy protected in the age of Big Data? This is a question posed in the current Privacy Act

0.25 CIP Points

Review considers changes to the Privacy Act

28 Jun 2021

3 min read

It’s important to understand the difference between true sub-contractors and other third parties. Ar

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How to know when a third party is a True Subcontractor

24 Jun 2021

3 min read

Premium

Despite initial misgivings about going back to study, IAG New Zealand’s Rubaiyat Sharafee realised h

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2021 Academic achiever Rubaiyat Sharafee

23 Jun 2021

4 min read

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Would you like to learn more about the capital dynamics and drivers in the insurance market? This ac

1 CIP Points

Being a Trusted Risk Advisor

23 Jun 2021

0 min read

Premium

Are you familiar with Virtual Risk Assessments (VRA)? In the current environment, a new approach is

1 CIP Points

Virtual Risk Assessment

23 Jun 2021

0 min read

Achieving outstanding customer service outcomes amid last year’s pandemic and the sudden shift to re

0.25 CIP Points

ProRisk Claims named inaugural Most Valuable Team for 2021

21 Jun 2021

3 min read

IPAR Team Leader, Vocational Services Rachael Crick is the inaugural winner of the ANZIIF 2021 Makin

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Thinking creatively IPARS Rachael Crick

21 Jun 2021

3 min read

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The Australian government is probing insurers, superannuation funds and banks to understand how thei

0.25 CIP Points

Insurers climate policies in the spotlight in resources sector inquiry

18 Jun 2021

4 min read

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Tune in to this recorded webinar to hear from our panel as they discuss the issues arising from the

0.75 CIP Points

ANZIIF Webinar Business Interruption Test Cases and COVID 19

18 Jun 2021

0 min read

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0.25 CIP Points

Whats next for the DO and PI markets

17 Jun 2021

5 min read

The inaugural winner of ANZIIF’s Making a Difference Award—Underwriting is Flex Insurance Senior Und

0.25 CIP Points

Taking time to share knowledge Lillian Zhou

16 Jun 2021

3 min read

Premium

Think you know general insurance? Test your knowledge by matching each term to its definition. Can y

0.5 CIP Points

General Insurance Terminology Quiz

16 Jun 2021

0 min read

Innovation Group Managing Director, Drew Schnehage believes the insurance industry needs more people

0.25 CIP Points

Striving for authentic leadership Drew Schnehage

15 Jun 2021

5 min read

Premium

With a steady increase in search traffic over the last 12 months, ‘sustainable finance’ currently yi

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Sustainable finance movement gains traction

11 Jun 2021

4 min read

Ever considered the difference between a product withdrawal and a product recall? They sound similar

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Is it a product recall or withdrawal

10 Jun 2021

3 min read

Premium

Sedgwick’s Rodney Milford recently joined a panel of insurance experts in an ANZIIF webinar on the t

0.25 CIP Points

Industry shares Business Interruption claims learnings

9 Jun 2021

5 min read

In a partnership with Microsoft, Swiss Re is building ‘risk digital twins’ — a virtual world supplie

0.25 CIP Points

How twins can help you develop a digital sixth sense

4 Jun 2021

4 min read

Premium

The frequency and sophistication of cybercrime has been on the rise since the start of the pandemic.

0.25 CIP Points

Cyber claims evolve in the time of COVID 19

3 Jun 2021

4 min read

The occurrence of extreme climate-related catastrophe events such as the recent record-breaking wild

0.25 CIP Points

Taking charge of climate change risk

3 Jun 2021

3 min read

Sports concussion claims are sitting high on the agenda of insurers likely to be impacted by them. T

0.25 CIP Points

Sport Liability and Concussion — Legalign Global Update

3 Jun 2021

0 min read

Why is AI such a buzz word right now, and does it deserve the attention it’s getting? At an upcoming

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AI Is it all its cracked up to be

2 Jun 2021

3 min read

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ANZIIF 2020 Regional Student of the Year in New Zealand Holly Oberg, of NZI believes people working

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2020 Academic achiever Holly Oberg

2 Jun 2021

3 min read

Premium

As New Zealand pushes forward on its ambitious pledge to achieve carbon neutrality by 2050, we joine

0.25 CIP Points

Climate risk in the spotlight in New Zealand

1 Jun 2021

3 min read

Premium

Diversity is on the agenda at many workplaces and insurance companies are no exception. While there

0.25 CIP Points

View from the top senior women in insurance

28 May 2021

3 min read

After joining his father’s emergency property restoration company 10 years ago, Sonny Saini has now

0.25 CIP Points

Excel Group’s Sonny Saini on the drive to succeed

27 May 2021

0 min read

While New Zealand managed to get its Fair Insurance Code up and running in April 2020, progress on A

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Insurance industry codes of practice - where are we now?

27 May 2021

0 min read

Claims handling now requires an Australian financial services license under the new Financial Sector

0.25 CIP Points

Claims handling as a financial service: are you prepared?

27 May 2021

0 min read

Prioritising diversity and inclusion has widespread benefits for businesses and employees alike – an

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Diversity and inclusion: the business case for a fair go

27 May 2021

0 min read

Despite COVID-19, the insurance jobs market in the Asia Pacific is looking bright – and even brighte

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Insurance jobs outlook for 2021

27 May 2021

0 min read

Claims departments in Australia have been coming to grips with a host of changes in policy wordings

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Unfair contract terms: changing the claims game

27 May 2021

0 min read

Kimberley Jonsson’s first ‘real job’ involved sorting the mail and answering the phones at CHU. Sixt

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CHU’s Kimberley Jonsson on why she’s aiming for the strata-sphere

27 May 2021

0 min read

After a challenging year in 2020, new Suncorp New Zealand CEO Jimmy Higgins sees upcoming regulatory

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Suncorp NZ’s Jimmy Higgins on being good in a crisis

27 May 2021

0 min read

After a difficult 2020 riddled with uncertainty around COVID-19, reinsurance brokers report a calmer

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Reinsurance broking in a hard market

27 May 2021

0 min read

Premium

From developing an educational climate change scenario for youth in the iconic online game Minecraft

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New products show Insurers thinking outside the box

21 May 2021

3 min read

Premium

Shane Burdack ANZIIF (Senior Associate) CIP, senior underwriting consultant — Swiss Re Australia and

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At wits end underwriting mental health conditions for morbidity cover

20 May 2021

11 min read

Premium

Each year, ANZIIF presents academic achievement awards to recognise and celebrate student excellence

0.25 CIP Points

ANZIIF Student of the Year Bianca Parussolo

20 May 2021

3 min read

How much did you learn about the latest developments in insurance over the last quarter? Take the AN

0 CIP Points

ANZIIF QUIZ: May 2021

19 May 2021

0 min read

Premium

Technology and design innovations are providing new ways of assessing and reducing the risk of indus

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New technologies in the fight against fire risk

17 May 2021

3 min read

Premium

Project-based insurance policies are still rare in Australia and New Zealand although they’re the go

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Victoria puts project based insurance policies on the table for construction

14 May 2021

3 min read

In this whitepaper, Clyde & Co’s insurance specialists across Australia pool their collective insigh

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Key trends in Australian insurance - Clyde Co

14 May 2021

0 min read

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Everyone knows the concept of risk is at the core of every insurance-related company. As long as the

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Why its important for insurance firms to blog

7 May 2021

3 min read

Premium

The locally owned life insurance industry is gearing up for some tough conversations with APRA about

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APRA seeks enhanced oversight of foreign reinsurers in the life market

6 May 2021

3 min read

Premium

New ground-breaking legislation in New Zealand puts climate change front and centre for the financia

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Insurers welcome mandatory climate change reporting in New Zealand

6 May 2021

3 min read

Premium

According to VMIA CEO Andrew Davies, the only certainty for the insurance sector is that it will be

0.25 CIP Points

A next generation leader Andrew Davies

5 May 2021

3 min read

Inspired by a character in Hamlet, Alistair Steel and his business partner Stuart Guthrie founded Po

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To thine own self be true Polonius

5 May 2021

3 min read

Premium

Floods are highly destructive weather phenomena requiring better preparation and management. In Aust

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Case Study Floodmapp predictions bring improved flood management

4 May 2021

3 min read

Premium

Global broking business Brokerslink recently appointed Au Quang Hien to its role of regional manager

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A network of conversations Au Quang Hien

4 May 2021

3 min read

Premium

The insurance industry has long had an image problem when it comes to attracting new talent. However

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Graduate programs create the future of insurance

30 Apr 2021

3 min read

Premium

COVID disrupted our way of working with one another, shifting corporate culture and emphasising the

0.75 CIP Points

ANZIIF Webinar Reaching Customers in a Digital Age

30 Apr 2021

0 min read

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After two consecutive years without change, SuperFriend research shows that the pandemic has nudged

0.25 CIP Points

Insurance industry improves its game in the workplace

22 Apr 2021

3 min read

To kick off the Year of the Insurance Professional, industry leaders share what professionalism mean

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Three Industry leaders tell what professionalism means to them

22 Apr 2021

3 min read

Workplaces are thriving when they are mentally healthy and people are safe, can bring their best sel

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Indicators of a thriving workplace

22 Apr 2021

0 min read

Premium

The Australian Financial Industry Association (AFIA) is putting the finishing touches to the first c

0.25 CIP Points

New industry code for premium funders to start mid-year

21 Apr 2021

3 min read

Premium

The prevalence of underinsurance or non-insurance exposed during recent catastrophic floods, bushfir

0.25 CIP Points

Understanding FLOOD INSURANCE CLAIMS

20 Apr 2021

5 min read

Premium

Curious about mobile plant and equipment insurance? This activity explores the fundamentals through

0.5 CIP Points

Mobile Plant and Equipment Fundamentals

20 Apr 2021

0 min read

Premium

ProBuild Australia is a fresh face on the property building services scene in the insurance industry

0.25 CIP Points

ProBuild Australia builds a name for empathy and flexibility

19 Apr 2021

3 min read

In 2020, Malaysia’s general insurance market outperformed the country’s overall economy. While Malay

0.25 CIP Points

Malaysian Insurance Highlights 2020

19 Apr 2021

0 min read

Premium

For the past 10 years, the Vero SME Insurance Index has been helping brokers to adapt and stay relev

0.25 CIP Points

Veros SME Insurance Index shows the use of brokers has increased

16 Apr 2021

3 min read

Life insurers are springing into action after Australia’s prudential regulator put its foot down on

0.25 CIP Points

Australia’s income protection insurance gets a shake-up

14 Apr 2021

0 min read

All Olympic Games are subject to perils and their own unique challenges. But for the Tokyo Games, CO

0.25 CIP Points

Running the insurance risks of Tokyo 2021

14 Apr 2021

0 min read

Get ahead by developing productive personality traits known as ‘soft skills’.

0.25 CIP Points

Soft skills to get ahead in business

14 Apr 2021

0 min read

While the English Supreme Court’s business interruption decision is not binding on a New Zealand Cou

0.25 CIP Points

How the English Supreme Court's BI decision affects New Zealand

8 Apr 2021

5 min read

Premium

It’s far from smooth sailing for marine cargo insurance as the industry continues to navigate global

0.25 CIP Points

Marine cargo insurance navigates uncharted waters

8 Apr 2021

3 min read

Premium

Funded by NZ Earthquake Commission (EQC) and Massey University, a multidisciplinary team of research

0.25 CIP Points

Shake, Rattle and Roll

8 Apr 2021

3 min read

Premium

On 22 March, the Insurance Council of Australia declared the NSW floods an insurance ‘catastrophe’.

0.25 CIP Points

NSW floods from the frontline of an insurance catastrophe

8 Apr 2021

3 min read

Premium

After a ‘disappointing’ number of breaches to the General Insurance Code of Practice in 2019/20, the

0.25 CIP Points

Time to brush up on GI Code compliance

6 Apr 2021

3 min read

The insurance industry has been left behind when it comes to technology. The customer of today expe

0.25 CIP Points

Overdue for Technological Innovation in Insurance

26 Mar 2021

3 min read

Widespread regulation, growing public concern and high-profile lawsuits are putting environmental ri

0.25 CIP Points

The rise of environmental risk and how to manage it

25 Mar 2021

5 min read

Premium

A year of lockdowns, border closures and social distancing have changed the way insurers operate, an

0.25 CIP Points

How has COVID-19 changed Life BI and DO insurance?

24 Mar 2021

3 min read

Shaun Li is immensely proud of the volunteer work he’s done for Camp Quality over the last 10 years.

0.25 CIP Points

Camp Quality volunteer and cancer survivor to speak at charity lunch

24 Mar 2021

3 min read

Premium

Want to know more about dealing with meth claims? This activity is aimed at loss adjusters/investiga

0.5 CIP Points

Assessing a Meth Claim

24 Mar 2021

0 min read

Migrating a client database to a different system is something you must get right. History is litter

0.25 CIP Points

Eight traps to avoid when migrating client data

22 Mar 2021

3 min read

Premium

Tune in to this recorded webinar to find out more about Design and Distribution obligations, and the

0.75 CIP Points

ANZIIF Webinar Design and Distribution Obligations

22 Mar 2021

0 min read

Australia’s insurers have much to do between now and April 2021, when the new design and distributio

0.25 CIP Points

Reimagining DDO as more than just compliance

22 Mar 2021

0 min read

Premium

With climate change causing more frequent and severe weather events, insurers in Australia are looki

0.25 CIP Points

Seeking a new model to deal with climate change

19 Mar 2021

3 min read

Premium

In this article, John Sloan explains how COVID-19 has led to a change from standard questioning abou

0.25 CIP Points

How COVID-19 is changing the Request for Proposals RFP process

17 Mar 2021

3 min read

Premium

If some institutions across the insurance world felt cushioned from volatility, uncertainty, complex

0.25 CIP Points

Leadership in the Time of Covid

11 Mar 2021

3 min read

Premium

With the Australian Government’s JobKeeper wage subsidy set to finish up on March 28, trade credit i

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What happens to trade credit when JobKeeper ends?

11 Mar 2021

3 min read

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Tune in to this online webinar to hear from Andy Cohen, Principal at Finity Consulting as he discuss

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ANZIIF Webinar Optima Report 2020

11 Mar 2021

0 min read

With the rise of working from home in the wake of COVID-19, keeping employees socially connected is

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Battling social isolation at work

10 Mar 2021

3 min read

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How can brokers succeed in the digital space?

10 Mar 2021

3 min read

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An economic slump often leads to a rise in insurance fraud, with financially strapped customers targ

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Has COVID-19 increased insurance fraud

10 Mar 2021

3 min read

Much like a smart phone provides a variety of tools and capabilities to streamline our day-to-day li

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Banishing Busywork Recruit the Robots

4 Mar 2021

3 min read

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Tune in to this webinar to hear from Kristi Young, Claims Transformation Lead at Resolution Life Aus

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ANZIIF Webinar - Using AI in Life Insurance Claims

2 Mar 2021

0 min read

Now that the Corporations Act has been amended, anyone who handles or settles claims will need an Au

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Claims as a financial service is here

25 Feb 2021

0 min read

ANZIIF is proud to support Camp Quality with a charity luncheon that will take place in South Austra

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Camp Quality Keeps Kids Laughing in a Difficult Year

23 Feb 2021

3 min read

We're only a month into the new year and the insurance world has seen a flurry of activity around us

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More than meets the eye to user-based insurance

22 Feb 2021

3 min read

How much did you learn about the latest developments in insurance over the last quarter? Take the AN

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22 Feb 2021

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Forty-two of the key points in the General Insurance Code of Practice address claims investigation s

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Dont leave compliance to chance

15 Feb 2021

3 min read

How will you address the compliance challenges of the new Design and Distribution Obligations, due f

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A clearing for change - Design and Distribution Obligations

12 Feb 2021

4 min read

The COVID-19 pandemic has caused the world around us to change and is the most serious global health

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Building a sustainable insurance business through COVID

8 Feb 2021

3 min read

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The COVID-19 pandemic has profoundly impacted the way insurance is sold and distributed, shifting ac

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How sales and distribution was changed by COVID19

5 Feb 2021

3 min read

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The construction risk landscape has always been full of complexities, but a number of changes in tra

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From climate change to green risk - navigating construction in 2021

4 Feb 2021

4 min read

Insurance regulatory reforms proposed by the Financial Services Royal Commission are well under way

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A guide to the regulation in store for 2021

3 Feb 2021

7 min read

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Meet the insurance professional role of loss adjuster. See what a loss adjuster does and how a loss

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Meet the Insurance Professional Loss Adjuster

27 Jan 2021

0 min read

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Following recommendations from the Victorian Equal Opportunity and Human Rights Commission, insurers

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Insurers continue the mental health exclusions review process

25 Jan 2021

3 min read

Risk management often comes to mind, reactively, as a result of something happening in your business

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Mastering Risk Assessments in 2021

22 Jan 2021

3 min read

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The Australian Government’s bushfire royal commission has recommended insurers give customers clear

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Insurers respond to calls for clarity on bushfire risk mitigation measures

21 Jan 2021

3 min read

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2020 was an extraordinary year for the Australian travel insurance industry, with revenue dropping a

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Taking control in an extraordinary year - Cara Morton

20 Jan 2021

4 min read

The next time you throw your hands up in despair when your systems don’t talk to each other, or you’

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How to select the best insurance technology system

19 Jan 2021

3 min read

While some areas of general insurance are reaping the benefits of artifical intelligence, life insur

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The AI opportunity in life insurance

22 Dec 2020

4 min read

In the fourth ASEAN Insurance Pulse, Malaysian Re and Faber Consulting partner again to document the

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ASEAN Insurance Pulse 2020

22 Dec 2020

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In her first reinsurance role with Munich Re, strategy expert Heather Bone recently achieved another

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Reinsurance newcomer Heather Bone wins 2020 John Allison Award

17 Dec 2020

3 min read

The fifth generation of wireless networks promises to revolutionise the way we rely on technology. S

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What does 5G mean for the insurance industry?

17 Dec 2020

0 min read

Insurers worldwide are working on ways to move past the restraints of their legacy IT systems, embra

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Coretech: the next frontier for insurers

17 Dec 2020

0 min read

Winnie Wong runs two completely different insurance companies in Hong Kong. One is a traditional gen

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Why Asia Insurance CEO Winnie Wong has the best of both worlds

17 Dec 2020

0 min read

The construction industry is going green as demand for sustainable buildings skyrockets. But green b

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Green construction: It’s not easy being eco

17 Dec 2020

0 min read

COVID-19 has had varying implications for business interruption insurance across the globe. At least

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Putting business interruption cover to the test

17 Dec 2020

0 min read

Sedgwick Australia’s CEO and new ANZIIF board member Diego Ascani looks to a positive future for the

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Sedgwick Australia CEO Diego Ascani says it’s time to give back

17 Dec 2020

0 min read

There’s no doubt the private market can’t carry pandemic risk on its own, especially in light of COV

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Investigating risk pooling to insure against pandemics

17 Dec 2020

0 min read

Satellites have been around for years, but new applications are helping insurers to reinvent how the

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Satellites and climate change: new eyes for insurers

17 Dec 2020

0 min read

Technological innovation in life insurance skyrocketed in 2020 as insurers saw a surge in customer i

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Pandemic a boost for life insurance technology

17 Dec 2020

0 min read

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Think you know life insurance? Test your knowledge by matching each term to its definition. Can you

0.5 CIP Points

Life Insurance Terminology quiz

15 Dec 2020

0 min read

Students completing ANZIIF diplomas can have study units credited towards a Bachelor of Business in

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Allianz Adelaides Delilah Ryback takes the CSU pathway

4 Dec 2020

3 min read

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The virtual nature of this year’s General Insurance Breakfast underscored many ways that the insuran

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Virtual Breakfast finds the inspirational lessons of COVID19

4 Dec 2020

3 min read

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You don’t need elaborate tools to investigate insurance fraud. Just ask Bob King, one of Australia's

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King of Insurance Fraud - Bob King

3 Dec 2020

4 min read

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On 27 November, ASIC released the details insurers have been waiting for explaining how claims handl

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Managing delegated authorities under Australias new claims regime

2 Dec 2020

3 min read

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Participants of ANZIIF’s first ever online cohort of Reinsurance International Study Course (RISC) s

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Virtual RISC Reimagined delivers on its promise to captivate

1 Dec 2020

4 min read

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With recognition of prior learning (RPL), through ANZIIF, experienced brokers in New Zealand can hav

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RPL sets ANZIIF apart for compliance certification in New Zealand

30 Nov 2020

5 min read

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At just 28, Steph Wigg is an accomplished professional and well on her way to becoming a great leade

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A passion for motivating people - Stephanie Wigg

27 Nov 2020

4 min read

In this recorded webinar, you will hear from Rade Musulin, Principal at Finity Consulting as he exam

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ANZIIF Webinar - Climate Change and Vulnerable Populations

24 Nov 2020

45 min read

A new ANZIIF short course, Beyond Breaches, covers all the latest compliance requirements for insure

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Beyond Breaches - Compliance as second nature

23 Nov 2020

5 min read

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In a unanimous decision, the NSW Court of Appeal has held that the exclusion in the infectious disea

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Baited breath as insurers await BI decisions

20 Nov 2020

6 min read

Premium

COVID-19 has led to delays in cancer screenings in countries like Australia, putting people at risk

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Life insurers brace for rise in cancer claims

18 Nov 2020

5 min read

National Transport Insurance (NTI) CEO Tony Clark is known in the industry for his hands-on leadersh

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Keeping Australia Moving - Tony Clark

17 Nov 2020

4 min read

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Are you an investigator with a law enforcement background or just curious about fraud investigations

0.5 CIP Points

Fraud Investigations Fundamentals

13 Nov 2020

0 min read

Australian Reinsurance Pool Corporation (ARPC) CEO Chris Wallace recently addressed the Internationa

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Beyond Terrorism - How can we reinforce the Re

11 Nov 2020

3 min read

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With the insurance market tightening, some risks are harder to place. Brokers must ensure that clien

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Broking in a hard market - Part 2: South East Asia

9 Nov 2020

3 min read

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Attracting young people to the insurance industry has always been a challenge. Along with the negati

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Changing perceptions - Attracting talent to insurance

5 Nov 2020

7 min read

Aon Inpoint’s Giselle Walther is currently focused on the promotion of the insurance industry as one

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Creating diversity at the top - Giselle Walther

4 Nov 2020

4 min read

What is the best way to tackle the diverse challenges facing the insurance industry? Start by welcom

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The power of difference - Chris Mackinnon

4 Nov 2020

4 min read

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Recognising that an opportunity doesn’t always come twice, Ando Insurance Group’s Emma Wallace, deci

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A leap of faith into insurance - Emma Wallace

2 Nov 2020

5 min read

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ANZIIF graduate Brooke Chapman from Wagga in NSW started a Bachelor of Business at Charles Sturt Uni

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ANZIIF Diploma graduate Brooke Chapman takes the CSU pathway

29 Oct 2020

3 min read

We’re in the midst of a remote working revolution, with employees expected to retain flexible work p

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Home truths of remote working

29 Oct 2020

0 min read

With borders closed and flights grounded, COVID-19 has sent the global tourism industry into a tails

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The road less travelled

29 Oct 2020

0 min read

An engineering background has proven pivotal to FM Global’s Yong Seek Ying and her success in identi

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The science of risk

29 Oct 2020

0 min read

Growing global concern about exposure to chemicals known as PFAS has led some to label it the new as

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29 Oct 2020

0 min read

With modern slavery prevalent in supply chains across the Asia-Pacific region, the risks to insurers

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A crime against humanity

29 Oct 2020

0 min read

Shoddy building practices have resulted in professional indemnity cover for Australia’s construction

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Filling the cracks in PI cover

29 Oct 2020

0 min read

The decision-making skills insurance professionals need to succeed are often developed over decades

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Beating the brain drain

29 Oct 2020

0 min read

As the global reinsurance sector continues to feel the impact of the COVID-19 crisis and other facto

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COVID19 Walking the tightrope

29 Oct 2020

0 min read

Diamonds are forever, which is just one of the reasons jewellery claims are considered one of the mo

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Losing its shine the complexities of jewellery cover

29 Oct 2020

0 min read

The rise of remote working has posed new challenges for productivity levels as we adjust to life out

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Five ways to stay motivated at work

29 Oct 2020

0 min read

As CEO and founder of New Zealand’s Ando Insurance, John Lyon brings a wealth of local insight and e

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A voice for New Zealand

29 Oct 2020

0 min read

As cyber attacks become more widespread and more costly to businesses, brokers can play a critical r

0.25 CIP Points

Broking the cyber sell

29 Oct 2020

0 min read

Premium

Better security practices were key to boosting traveller confidence after the 9/11 terrorist attacks

0.25 CIP Points

Getting the travel industry moving again

28 Oct 2020

3 min read

Premium

Life insurers are preparing for a surge in mental health claims from customers hit hard by COVID-19,

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Life Insurers renew calls for a role in mental health treatments

26 Oct 2020

4 min read

Premium

The threat of COVID-19 is far from over, but as the risks reduce in parts of APAC, more people are m

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Getting back to the office? Heres how to do it safely

22 Oct 2020

6 min read

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In this article, FM Global reveals loss data from thousands of clients worldwide that clearly shows

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Weathering the storm - Climate risk and shareholder value

20 Oct 2020

4 min read

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With over a decade of experience, NZI’s Jesse Brian says a career in insurance is truly rewarding an

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Hand on heart, Jesse Brian vouches for an insurance career

19 Oct 2020

5 min read

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The importance of playgrounds cannot be overstated. Yet playground related injury is a serious and c

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Soft Landings - Playground safety in the wake of COVID 19

16 Oct 2020

4 min read

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With the insurance market tightening, some risks are getting harder to place forcing brokers to work

0.25 CIP Points

Broking in a hard market - Part 1: Australian and New Zealand

15 Oct 2020

4 min read

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There has been a rise in complaints about travel insurance to the Australian Financial Complaints Au

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COVID19 blamed for a rise in complaints to AFCA

14 Oct 2020

3 min read

Insurance brokers worldwide can expect to be sued if insurers deny their clients' COVID-19 pandemic-

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Where does the UK High Court decision on BI leave brokers?

13 Oct 2020

4 min read

The push to have unfair contracts terms regulation apply to insurance contracts has been building fo

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Australian insurers brace for reforms to unfair contract terms law

7 Oct 2020

5 min read

Premium

ANZIIF has again joined forces with Liberty Specialty Markets, SURA and Wotton + Kearney to investig

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Inclusion in insurance - 2020 report released

6 Oct 2020

3 min read

How much have you learned about the latest developments in insurance in the last quarter? Take the A

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ANZIIF QUIZ: October 2020

6 Oct 2020

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What is the role of insurance in managing the risks of climate change among vulnerable populations?

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How climate risk will affect vulnerable populations

5 Oct 2020

3 min read

In August, ANZIIF invited members to participate in its annual survey looking at inclusion in the in

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Local Voice, Global Impact: Deep Dive Inclusion Survey 2020

2 Oct 2020

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While some people still have their doubts about climate change, you won’t find many sceptics among r

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Reinsurers tackle the challenge of modelling climate change risk

29 Sep 2020

0 min read

COVID-19 has created a sense of fear and uncertainty and, with no end in sight, the extent of its ps

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Understanding the impact of mental health on claims

25 Sep 2020

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Premium

This activity provides you with an overview of home building and contents insurance.

0.5 CIP Points

Home Building and Contents Insurance Basics

25 Sep 2020

0 min read

Hannover Re Underwriter Bo Jiang is extremely proud of being involved in ANZIIF’s Reinsurance Intern

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Hannover Res Bo Jiang helps take RISC online in 2020

23 Sep 2020

0 min read

An interest in psychology and behaviour led QBE’s Luke Freeman to apply behavioural analytics to imp

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Behaviour analysis improves workers comp outcomes

21 Sep 2020

0 min read

Malaysia’s general insurance market is undergoing a phase of transformation: In light of the recent

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Malaysian Insurance Highlights 2019

19 Sep 2020

0 min read

The English High Court has found for the Financial Conduct Authority (FCA) and policyholders on many

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Business Interruption Judgement handed down in the UK

18 Sep 2020

0 min read

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SKL Executive Founder and Managing Director Jas Singh counts the successful navigation of his specia

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Filling a gap in the market - Jas Singh

17 Sep 2020

0 min read

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If the COVID-19 pandemic fades in the second half of this year, the global economy will rebound in 2

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Risks and opportunities for Hong Kongs insurance Industry

10 Sep 2020

0 min read

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Customer care becomes even more vital during a crisis like COVID-19. As a result, changes to the imp

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COVID 19 fast tracks General Insurance Code of Practice

9 Sep 2020

0 min read

Premium

Income protection insurance is often considered the most complicated of all the life insurances. If

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Income Protection Essentials

9 Sep 2020

0 min read

When Johan Nelis talks about digital solutions and transformation, as he is scheduled to at an ANZII

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Agile and business-friendly insurance - Duck Creek Technologies

8 Sep 2020

0 min read

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As Senior Technical Underwriting Manager with MetLife, Bradley Barker leads a tightknit ‘jack of all

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Academic Achiever - Bradley Barker

4 Sep 2020

0 min read

In considering a recent trauma policy, AFCA was not constrained by the terms of the actual policy in

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AFCA disregards policy trauma definition goes for fairness

4 Sep 2020

0 min read

There are lots of reasons companies are starting to embrace diversity and inclusion in the workplace

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5 Ways Workplace Diversity and Inclusion impact Health

2 Sep 2020

0 min read

When building your team, hiring is only half the battle. Proper onboarding techniques must be in pla

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The Ultimate Guide to Remote Onboarding

2 Sep 2020

0 min read

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The Australian Government’s Royal Commission into National Natural Disaster Arrangements shone the s

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Risk minimisation needs attention Bushfire commission told

31 Aug 2020

0 min read

The 'ANZIIF New Zealand Compliance for Advisers (General Insurance Broking)' certification and assoc

0 CIP Points

ANZIIF Webinar - New Zealand Compliance for Advisers

28 Aug 2020

0 min read

Premium

As organisations transitioned to remote working arrangements in response to the COVID-19 pandemic, t

0.75 CIP Points

ANZIIF Webinar - Cyber Risk Landscape Arising from COVID-19

28 Aug 2020

0 min read

A key recommendation of the Hayne Royal Commission, that insurance claims handling should become a f

0.25 CIP Points

Preparing for claims as a financial service

27 Aug 2020

0 min read

Millennials and generation Z are changing insurance, and insurers who neglect to engage this increas

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Generation why Engaging young customers

26 Aug 2020

0 min read

Car insurance attracts the highest number of complaints in general insurance, according to the Austr

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Whats driving car insurance complaints

26 Aug 2020

0 min read

The economic impact of COVID-19 is unlike anything we’ve experienced in our lifetime and has plunged

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Lessons from past recessions

26 Aug 2020

0 min read

COVID-19 has triggered a sudden and dramatic change in how people are working, forcing insurance bro

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Brokers bridge the digital divide

26 Aug 2020

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The impact of COVID-19 on the global reinsurance market is still unknown as reinsurers continue to a

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Riding the shock waves

26 Aug 2020

0 min read

New technology in insurance has revolutionised the claims process during COVID-19. From drone assess

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Claims tech finds the fast lane

26 Aug 2020

0 min read

Governments and insurance regulators have taken steps to ease the potential impacts of COVID-19 and

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Regulators relax the rules at least temporarily

26 Aug 2020

0 min read

Wimbledon’s pandemic payout put event cancellation insurance in the spotlight. But for the many even

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Game set and match for event cancellation cover

26 Aug 2020

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The role of chief customer officer is a recent addition to the C-suite, but Crawford & Company’s Jam

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The peoples champion James Merchant

26 Aug 2020

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One year on from the implementation of Protecting Your Super (PYS) legislation, life insurers are gr

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Untangling the new super rules

26 Aug 2020

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Premium

Sedgwick’s Linh Nguyen has strived for excellence throughout her career and feels that winning three

0.25 CIP Points

Academic achiever Linh Nguyen

25 Aug 2020

0 min read

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Is understanding local conditions important for your work? Would you like to know more about our cli

0.5 CIP Points

Understanding Climate Drivers

25 Aug 2020

0 min read

The drone industry is on the rise — but is the insurance industry ready to support it, especially du

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The Sky's the limit for drone insurance

24 Aug 2020

0 min read

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Outgoing Australian Institute of Chartered Loss Adjusters (AICLA) president Jaye Kumar’s internation

0.25 CIP Points

Outgoing AICLA president celebrates loss adjusting career

21 Aug 2020

0 min read

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The New South Wales’ Design and Building Practitioners Act will change the liability landscape for t

0.25 CIP Points

What to expect from NSW Building industry reforms

20 Aug 2020

0 min read

Premium

Vy Pham, of Zurich in Sydney was recently seconded to Malaysia to take a product to market that aims

0.25 CIP Points

A win against diabetes in Malaysia

18 Aug 2020

0 min read

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With a population of almost 54 million people, Myanmar’s insurance penetration is relatively low — w

0.25 CIP Points

Reinsurance opens up in Myanmar

14 Aug 2020

0 min read

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As AFCA follows the UK’s lead by mounting a business interruption test case, and IAG flags the poten

0.25 CIP Points

Test cases provide hope for clarity on pandemic BI policy

13 Aug 2020

0 min read

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Simon Grigg, a loss adjuster at New Zealand’s Earthquake Commission was already working full time fi

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Making it work - The case for RPL

12 Aug 2020

0 min read

If your customer runs a business, they’ve probably heard about personal liability. If someone slips

0.25 CIP Points

Personal Liability Risks to Management and Employees

12 Aug 2020

0 min read

In a market flooded with jobseekers, the challenge is to avoid hiring the wrong skills and behaviour

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Making the right hire in unprecedented times

11 Aug 2020

0 min read

Premium

Does someone need trauma cover if they already have TPD cover? Discover the similarities and differe

0.5 CIP Points

Trauma and Total and Permanent Disability Essentials

11 Aug 2020

0 min read

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In this recorded webinar, Win-Li Toh shares her insights into what is covered by travel insurance, t

0.75 CIP Points

ANZIIF Webinar - Travel Insurance - Will It ever recover?

11 Aug 2020

0 min read

COVID-19 brought remote working into the mainstream and catapulted many insurers into the future wor

0.25 CIP Points

How the employee experience has been reshaped by COVID

10 Aug 2020

0 min read

Premium

After a promising start to the new decade for the life insurance and retirement sector, the advent o

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Digital strategies for Life and Retirement Carriers

4 Aug 2020

0 min read

Even as drivers return to the roads following the lifting of COVID-19 lockdowns in most Australian c

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Lockdowns drive price sensitivity in motor insurance

3 Aug 2020

0 min read

Data-driven rebuild calculators can provide reliable sum insured values to help mitigate underinsura

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Optimising the use of automated calculators in property insurance

30 Jul 2020

0 min read

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Recognising the way technology has changed day-to-day behaviours, Rare Earth Insurance Partners foun

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A rare opportunity - Philip Bilney

23 Jul 2020

0 min read

0.25 CIP Points

The outlook for insurance premiums

21 Jul 2020

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Combining study and work comes with perks, says commercial underwriter Susan Lee, who is also ANZIIF

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Academic achiever - Susan Lee

20 Jul 2020

0 min read

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Technology such as virtual assessments, artificial intelligence and robotics will continue to play a

0.25 CIP Points

Breaking the circuit humanising claims

14 Jul 2020

0 min read

New Zealand’s new Privacy Act 2020, which comes into effect 1 December, introduces reforms that brin

0.25 CIP Points

New Zealand Privacy Act 2020

13 Jul 2020

0 min read

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This activity provides you with an overview of personal motor insurance.

0.5 CIP Points

Personal Motor Insurance Basics

13 Jul 2020

0 min read

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Given most insurance policies drafted in Australia and New Zealand are based on UK wordings, insurer

0.25 CIP Points

COVID19 BI claims awaiting UK developments

10 Jul 2020

0 min read

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With ongoing change, technology and disruption in car manufacturing — further exacerbated by Covid19

0.25 CIP Points

Car Manufacturers - Threat or Opportunity?

9 Jul 2020

0 min read

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Even the word methamphetamine heightens emotion and anxiety — a response that has fuelled hardline l

0.25 CIP Points

Unwinding the myths about meth contamination

8 Jul 2020

0 min read

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Despite forecasts of high unemployment rates in the aftermath of COVID-19, it’s not all bad news for

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What is the outlook for jobs in insurance?

2 Jul 2020

0 min read

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With the right product and vision, shopassurance channels might prove the solution to customer deman

0.25 CIP Points

Shopassurance is coming to a checkout near you

1 Jul 2020

0 min read

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This activity will lead you through an exploration of the essentials of life cover, also known as te

0.5 CIP Points

Life Cover Essentials

1 Jul 2020

0 min read

Are you keeping up with the latest developments in insurance? Take the ANZIIF quiz to find out. Disc

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ANZIIF QUIZ: July 2020

1 Jul 2020

0 min read

In an upcoming ANZIIF webinar, The first few days of a marine cargo claim, Simon Marshall, Marine Su

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Taking action early on cargo insurance claims

30 Jun 2020

0 min read

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Now more than ever, both the industry and community have questions about privacy and how AI affects

0.75 CIP Points

ANZIIF Webinar - Ethics and AI

30 Jun 2020

0 min read

Premium

Now more than ever, both the industry and community have questions about privacy and how AI affects

0.75 CIP Points

ANZIIF Webinar - Ethics and AI

30 Jun 2020

45 min read

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Are you a broker or do you work for an insurer in New Zealand? Do you want to learn more about the F

1 CIP Points

Understanding the Fair Insurance Code

30 Jun 2020

0 min read

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In this recorded webinar, Dr Ryan Springall discusses how the global financial system uses detailed

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ANZIIF Webinar - Allocating Capital for Climate Extremes

30 Jun 2020

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As claims innovation pioneers, Claim Central Consolidated’s focus is not on 2021— but on 2030. What

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Claims innovation post COVID 19

29 Jun 2020

0 min read

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Nguyen Thanh of vrs VietAdjusters was the 2019 Highest Module winner for the Diploma of Loss Adjusti

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Academic achiever - Nguyen Thanh

26 Jun 2020

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QBE is the latest insurer to publish a financial action inclusion plan (FIAP) to help reduce the num

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Insurers play a role in promoting financial inclusion

22 Jun 2020

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For Vietnamese insurance professional Luu Thi Tu Thanh and her former colleagues at JLT, a variety o

0.25 CIP Points

Academic Achiever - Luu Thi Tu Thanh

19 Jun 2020

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Taylor Fry’s annual RADAR is the company’s take on the most important trends affecting Australian in

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FY 2019 Taylor Fry RADAR Report

19 Jun 2020

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Governments all over the world have developed stimulus packages to try to keep their economies afloa

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Keeping customers insured post the pandemic

17 Jun 2020

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Integrity and ethical conduct will underpin the future viability of insurers. So says Suncorp New Ze

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16 Jun 2020

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At the upcoming ANZIIF webinar, The New Zealand Fair Insurance Code, ICNZ Legal Counsel Jane Brown w

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11 Jun 2020

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Insurance by subscription enables insurers to take a more customer-centric approach to their product

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10 Jun 2020

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Strata owners are feeling the impact of COVID-19. For many, their strata property is a key income st

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New risks and trends accentuated by the COVID-19 pandemic are emerging, but the current crisis shoul

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Insurers across the Asia Pacific region have announced a raft of good-will initiatives to help polic

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5 Jun 2020

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Falling customer demand due to business closures, mounting workloads and reduced productivity while

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Industry feels the effects, but not cowed by COVID19 survey finds

4 Jun 2020

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No industry is immune to the impact of COVID-19, but few were hit as hard as the travel sector. What

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Can travel insurance bounce back?

4 Jun 2020

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As requested, this article examines the implications of the JobKeeper Scheme for insurers who provid

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How JobKeeper affects income protection insurance

2 Jun 2020

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At the upcoming ANZIIF webinar, Digital innovation, business continuity and procurement in the new w

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1 Jun 2020

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Since moving back to Australia, former QBE Singapore CEO Karl Hamann has been busy with a variety of

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GI Essentials course to address the war for talent

29 May 2020

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The COVID-19 crisis has created unprecedented challenges, but as is the case throughout history, eno

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28 May 2020

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The recession sparked by COVID-19 will be one of the deepest and shortest on record, but Swiss Re’s

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27 May 2020

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Anuradha Purbey, Aviva Asia’a People Director has a powerful track record for successful change mana

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22 May 2020

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COVID-19 has threatened our health and economic security — and it’s also making us more vulnerable t

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21 May 2020

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Millions of small and medium-sized businesses (SMEs) are struggling to survive the impact of COVID-1

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How Chinas insurers are stepping up to support recovery

21 May 2020

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Crombie Lockwood’s Amy Black is the 2019 ANZIIF Diploma of Insurance Broking Student of the Year. Sh

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Academic Achiever - Amy Black

18 May 2020

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Australia is at the forefront of climate change research, and catastrophe modelling company Risk Fro

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The truth about climate change risk

15 May 2020

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In a follow-up to his previous article, which explained the reasons business interruption (BI) polic

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TO PAY OR NOT TO PAY - COVID19 and BI claims overseas

14 May 2020

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From a motor vehicle to the Internet of Things (IOT), fraudsters have no shortage of options when it

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12 May 2020

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As part of its ongoing review of the financial services industry, the House of Representatives Stand

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Parliamentary hearing puts insurers in the spotlight again

7 May 2020

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The impact of COVID-19 on employment relations has been dramatic. Initially, employers faced uncerta

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JobKeeper - New risks for insurers

6 May 2020

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While the dire health impacts from the COVID-19 appear to be waning, the economic turbulence is only

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What will life look like after COVID19

6 May 2020

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At the time of writing, early 2020, I would assume many risk professionals are working from home, du

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A professional opportunity for risk managers at home

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Ensuring that customers who are vulnerable are treated not only fairly, but with empathy and sensiti

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4 May 2020

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COVID-19 has forced insurers to rapidly enhance their digital training capabilities. Firms have upsc

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4 May 2020

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Action is being launched against UK, US and Canadian insurers for business interruption (BI) claims

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COVID19 and BI Insurance in New Zealand and Australia

30 Apr 2020

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Agriculture is a mainstay of the Australian economy, but it’s an industry that faces many uncertaint

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No clear remedy for Australias agriculture industry

29 Apr 2020

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Alan Wilson may have grown up in a small community, but his successful brokerage is a testament to h

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Doing things differently - Alan Wilson

23 Apr 2020

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Leading Singapore-born loss adjuster Chan Hwee Seng has made a name for himself by foiling many high

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A man of influence - Chan Hwee Seng

21 Apr 2020

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The COVID-19 pandemic has seen much of the workforce suddenly shifted to remote working. For those u

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6 tips to improve your mental wellness while working from home

17 Apr 2020

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Farming is big business, providing the food we eat and export and employing numerous people. But far

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Farm Pack Fundamentals

17 Apr 2020

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Most business interruption (BI) policies exclude diseases such as COVID-19 and require that a compan

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Business interruption insurance in the face of COVID19

15 Apr 2020

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Indonesia’s peak body for brokers APARI is calling for its members to ‘keep performing their role an

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Article Name Testing

14 Apr 2020

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The influx of claims across insurance products arising from the Australian bushfires and COVID-19 cr

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COVID19 an opportunity to rebuild trust In a time of crisis

9 Apr 2020

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Following the outbreak of COVID-19 in Australia, thousands of people have lost their jobs. Financial

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How to deal with vulnerable customers in the COVID19 pandemic

8 Apr 2020

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COVID-19 has raised many questions for life insurance, whether it will cover claims on existing poli

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8 Apr 2020

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Are you keeping up with the latest developments in insurance? Take the ANZIIF quiz to find out. Disc

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7 Apr 2020

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Indonesia’s peak body for brokers APARI is calling for its members to ‘keep performing their role an

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COVID19 prompts a pivot to online for Indonesian brokers

6 Apr 2020

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Insurers are paying more attention to silent cyber risks — often the result of ambiguous policy word

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1 Apr 2020

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The insurance industry is changing and so are the skills insurers need to succeed. Experts reveal ho

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1 Apr 2020

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After some challenges in 2019, Metlife Australia CEO Richard Nunn sees ‘once-in-a-career’ opportunit

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1 Apr 2020

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As we enter into a hard insurance market across the Asia Pacific, these are the key areas that are k

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1 Apr 2020

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The opioid crisis on our doorstep

1 Apr 2020

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There is a strong business case for diversity in the workplace, but unconscious bias can inhibit pro

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1 Apr 2020

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The latest figures show that TPD insurance is a well-targeted product with significant consumer bene

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The TPD conundrum

1 Apr 2020

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Karen Stevens is making sure the Insurance & Financial Services Ombudsman Scheme in New Zealand focu

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1 Apr 2020

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The 2019 Insurance Council of New Zealand and ANZIIF Scholarship winner Euan Osborne examines the ri

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1 Apr 2020

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A look at the differences and similarities between organisational culture, risk culture and conduct

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1 Apr 2020

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Many small insurance brokers recognise the appeal of joining a larger broking group that provides ri

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As defamation claims in Australia continue to rise, insurance costs are climbing too, and some profe

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1 Apr 2020

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Learn how to improve your time management skills at work and get the most out of every day with thes

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A 2019 survey of more than 2,000 people shows that the digitisation of insurance is being hampered b

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31 Mar 2020

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The rapid spread of COVID-19 is creating new risks for insurers and forcing the industry to consider

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26 Mar 2020

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The coronavirus pandemic is threatening to deliver a double blow to Asia’s life market, first from a

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25 Mar 2020

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A product recall can place severe financial strain on a business and severely damage its reputation.

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Product Recall and Contamination Insurance Basics

24 Mar 2020

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Directors and officers may be unaware that they are not commonly covered for mistakes that lead to e

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23 Mar 2020

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Flexibility can benefit both employee and employer with the right arrangements in place. And with th

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20 Mar 2020

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Flexible hours, remote work and career breaks are the best way to stimulate workforce productivity a

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19 Mar 2020

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In the 2020 ANZIIF interactive General Insurance Code of Practice webinar, facilitator Paul Muir, of

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18 Mar 2020

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Bay Building Group’s Monique McKinery-Yates says it’s important to carve out your own definition of

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13 Mar 2020

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Cyber terrorism is not covered by Australia’s terrorism insurance scheme, the Australian Reinsurance

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Skin in the Game The cyber terrorism insurance connundrum

12 Mar 2020

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In the last two parts of our exclusive series about insurance affordability in New Zealand, 2019 ICN

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12 Mar 2020

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How do we ensure that residential property insurance remains affordable in the face of increased nat

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11 Mar 2020

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In part 1 of our exclusive three-part series, Insurance Affordability in New Zealand, 2019 ICNZ Scho

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Insurance Affordability in New Zealand - Part 2

11 Mar 2020

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Like all industries, the field of workplace health and well-being is constantly changing and improvi

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10 Mar 2020

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Following the success of ANZIIF’s Liability 101 Webinar held last October, independent loss adjuster

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5 Mar 2020

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Diverse teams are associated with greater innovative capacity for an organisation and tangible benef

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International Womens Day is an opportunity for industry reflection

4 Mar 2020

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Insurers can help clients protect their commercial, industrial or other business from flood or cyclo

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Why losses are not inevitable

3 Mar 2020

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Marsh Indonesia’s Herlina Surya argues a good life never runs out of problems. However, a person who

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27 Feb 2020

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It is undeniable that we live in a world of accelerating change. Day 2 of ANZIIF’s 2020 Insurtech Co

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26 Feb 2020

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The sky’s the limit when it comes the potential of insurtech. Day 1 of ANZIIF’s 2020 Insurtech Confe

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26 Feb 2020

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This professional development activity is designed to provide you with an overview of fidelity guara

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26 Feb 2020

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In Queensland’s dynamic but always competitive general insurance broking market, knowing a client’s

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24 Feb 2020

0 min read

QBE’s Craig Mauger is all about empowering people. He says if he’s doing that, he’s doing a good job

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QBE transformation is an ongoing mission

21 Feb 2020

0 min read

According to the latest data from Marsh, corporate Australia could be facing a future in which D&O c

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The D&O Insurance Wave - Staying Above Water

19 Feb 2020

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NZbrokers CEO Jo Mason says adhering to regulation will require a challenging shift, but she has no

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New Zealand Business Breakfast will take on regulation conduct and technology

18 Feb 2020

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For Vietnamese insurance leader Thao Tran, there’s no doubt her insurance career is challenging, but

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A purposeful life - Thao Tran

17 Feb 2020

0 min read

During the monsoon season of 2011, torrential rains in Thailand resulted in flooding across the Cent

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The butterfly effect - How catastrophe risks soar

13 Feb 2020

0 min read

Brisbane-based start-up FloodMapp uses big data analytics and machine learning techniques to provide

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Predictive Flood mapping company helps weather the storm

12 Feb 2020

0 min read

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Australia’s devastating bushfires have taken 33 lives and destroyed thousands of homes. As they cont

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Bushfire relief insurance style

11 Feb 2020

0 min read

With the number of confirmed infections continuing to rise globally, the Novel Coronavirus (2019-nCo

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The Novel Coronavirus - Insurance Considerations

10 Feb 2020

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Michael Lovegrove, founder and CEO of New Zealand start-up JRNY, leads his business like an athlete

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JRNY mission is to tackle underinsurance

7 Feb 2020

0 min read

Lorraine Scott, previously General Manager of one of Australia’s largest insurance providers, teamed

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AirAssess revolutionises roof inspections

7 Feb 2020

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The first step to developing emotional intelligence (EQ) in the workplace is acknowledging the under

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How to Develop and Apply Emotional Intelligence in the Workplace

7 Feb 2020

0 min read

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New Australian life insurance research reveals the collection of customer data through an advisor, c

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Do Advisors Skew Disclosures?

6 Feb 2020

0 min read

Australia is a country shaped by both drought and agriculture — so given the current Murray Darling

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Making livestock drought insurance accessible - Brett O'Brien

31 Jan 2020

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Broking company Runacres Insurance has continued to evolve since winning ANZIIF New Zealand Small-Me

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Runacres Insurance takes out New Zealand Small-Medium Broking Company for the second time

30 Jan 2020

0 min read

Human behaviour isn’t easy to predict but, thanks to a machine-learning platform from US-based start

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The secret to customer behaviour

29 Jan 2020

0 min read

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2019 Bright Light Award-winner Tracey Hind aimed to spark ideas and challenge the insurance industry

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Challenging the status quo Tracey Hind

29 Jan 2020

3 min read

Hugh Terry is riding the wave of technological change breaking over the insurance industry globally.

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The digital insurer a bottomless resource for insurers

29 Jan 2020

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The emergence of a new virus in a Chinese city of 11 million people just before the lunar new year h

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Reinsurance market on alert as coronavirus spreads

29 Jan 2020

0 min read

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The bushfires ravaging Australia are likely to result in similar issues to those that emerged for in

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Australian bushfires will create costly problems for insurers

22 Jan 2020

3 min read

Ongoing bushfires have burned more than 10 million hectares or around 8 per cent of Australia’s tota

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Reinsurers take stock of Australian bushfires

14 Jan 2020

0 min read

Australian insurance bodies have been busy reviewing the general insurance code of practice and othe

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Industry codes undergo a makeover

4 Jan 2020

0 min read

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The insurance industry is gearing up for a tsunami of new regulation in 2020, a packed room of insur

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Hayne fallout dominates ANZIIF general insurance breakfast

16 Dec 2019

3 min read

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Data analytics and risk-based pricing advances will allow us to identify and select from ever narrow

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Chubbs Euan Osborne wins 2019 ICNZ and ANZIIF Scholarship

13 Dec 2019

10 min read

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Research from the Centre for the Study of Financial Innovation (CSFI) and PwC has identified the top

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12 Dec 2019

5 min read

Part of Clyde & Co’s Resilience Campaign series, this report discusses the challenges of extreme hea

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Resilient city Hong Kong Extreme heat as a result of climate change

12 Dec 2019

0 min read

Following the release of the Royal Commission final report earlier this year, the Treasury has now r

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Insurance claims handling set to become a financial service

11 Dec 2019

6 min read

Ransomware incidents are the most common cyber-related attacks against businesses. In Australia and

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Should a business pay a cyber ransom

5 Dec 2019

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Insurance Banana Skins 2019 is the latest survey undertaken by the Centre for the Study of Financial

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Insurance Banana Skins 2019

4 Dec 2019

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With the introduction of electric vehicles on our roads, as well as the development of autonomous ve

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The Future of Motor Vehicle Insurance

3 Dec 2019

7 min read

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2019 Young Insurance Professional of the Year finalist Ananya Tiwari was inspired to join the insura

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Making microinsurance a reality

19 Nov 2019

4 min read

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Danielle Butters, Project Manager, Code of Practice Integration at the Insurance Council of Australi

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The New GI Code of Practice prepares for take off

15 Nov 2019

3 min read

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The New Zealand International Convention Centre (NZICC), envisioned as a 21st-century international

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LESSONS IN LOSS THE SKYCITY FIRE PART 2

15 Nov 2019

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On 22 October, a fire on the roof of the New Zealand International Conference Centre, in its final s

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Covered or not Sky City Fire part 1

8 Nov 2019

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ASIC has published report that sets the scene for a shake-up of product disclosure requirements. Pre

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Are the days of the PDS numbered

4 Nov 2019

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Dr Jennifer Whelan, Founder and Managing Director of diversity and inclusion consultancy Psynapse, s

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My Brain made me do it - Unconscious bias

30 Oct 2019

4 min read

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Jakarta-born entrepreneur Victor Roy has had a rollercoaster path in insurance and finance. His late

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Indonesian entrepreneur Victor Roy builds crowd underwriting platform

28 Oct 2019

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Climate and the weather have long been a focus for insurers in terms of helping communities prepare

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At the vortex as climate change and natural perils meet

22 Oct 2019

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What does ‘pleasure craft insurance’ involve? Learn more about this growing field with this interact

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Pleasure Craft Insurance Essentials

17 Oct 2019

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According to Marsh’s Steven Hills, brokers of the future will need the agility to quickly change str

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Brokers must get technical to stay ahead

16 Oct 2019

5 min read

Noel Duncan’s vision is to see people take charge of their health. His company SiSU Health has devel

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SiSU Health targets lower life insurance premiums

1 Oct 2019

8 min read

In the case of Taylor v Asteron Life Ltd, the New Zealand High Court upheld an insurer’s right to ca

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Duty of good faith breach sees New Zealand High Court turn away from common law

25 Sep 2019

3 min read

New research for the iconic Dive In Festival confirms that a diverse workplace must also be inclusiv

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Diversity does not work without inclusion - Dive In Festival

18 Sep 2019

3 min read

2019 InsurTech Program of the Year winner CancerAid partnered with leading life insurers in Australi

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CancerAid improves outcomes for life Insurance customers

11 Sep 2019

6 min read

A brave insurance executive was confronted with some tough questions recently when he faced a crowd

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Insurer tackles the tough questions from millennials

10 Sep 2019

3 min read

Artificial intelligence (AI) start-up Merlynn is replicating the behaviours of top experts and think

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AI Company Merlynn can bottle expertise

3 Sep 2019

8 min read

In Neil Fergus’s line of work as security and diplomatic professional, every day brings a crisis fro

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27 Aug 2019

3 min read

Insurers know their customers’ lives are being shaped and transformed by new technologies. These tec

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Insurtech Partnerships bring out the best in everyone

26 Aug 2019

3 min read

Richard Enthoven, CEO of Hollard Insurance and President of the Insurance Council of Australia, has

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Richard Enthoven is 2019 Insurance Leader of the Year

23 Aug 2019

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The nature of work is changing. Employers are understanding the benefits of providing a greater work

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Workplace flexibility - Why we need to embrace it

21 Aug 2019

3 min read

In a gala event held 22 August, ANZIIF recognised 16 winners in the 2019 ANZIIF Australian Insurance

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21 Aug 2019

3 min read

The Auckland High Court recently held that an exclusion in a construction policy did not apply in ci

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How the word defective in an exclusion led to an unintended outcome

20 Aug 2019

3 min read

Anthropologists do not appear to agree on a common definition of culture as more than 150 definition

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What is the difference between conduct risk risk culture and organisational culture

14 Aug 2019

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Allianz Australia Chief Technical Officer Donna Walker has been in the general insurance industry fo

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6 Aug 2019

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This professional development activity will provide an overview of Material Damage insurance.

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Material Damage Basics - New Zealand

30 Jul 2019

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We’ve sat down with Sandy Ross to explore the basics of risk management for brokers working in the m

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Risk Management Basics for Brokers

25 Jul 2019

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Learn the basics of machinery breakdown policies including what machinery can be covered and explore

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Machinery Breakdown Essentials

17 Jul 2019

0 min read

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What is an industrial special risk (ISR) and what does ISR insurance typically cover? Who should ins

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Introduction to Industrial Special Risks

10 Jul 2019

0 min read

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The recent evacuation of the Sydney Opal Tower has highlighted the historic problems of defective de

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Defective design exclusions in property insurance policies

8 Jul 2019

3 min read

In his first few weeks as Managing Director Asia Pacific, Roland Slee has been deeply impressed by G

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Roland Slee takes the Managing Directors seat at Guidewire

3 Jul 2019

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What happens when a business is interrupted by an unforeseen event? How does a business survive when

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Business Interruption Fundamentals

3 Jul 2019

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Mr Do Truong Minh, CEO of Baoviet Holdings, former CEO of Baoviet General Insurance Corporation (BVG

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Going Far Together - Do Truong Minh

1 Jul 2019

6 min read

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Since taking the helm as Chief Executive in 2017, Sarah Lyons has led Gallagher’s Australian broking

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Leading with the Gallagher Way - Sarah Lyons

28 Jun 2019

8 min read

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Three major travel insurers under the spotlight of a Victorian Equal Opportunity and Human Rights Co

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Travel insurers take immediate action on mental health

27 Jun 2019

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Consistently, regardless of the type of business, between 25 and 33 per cent of people say that in

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21 Jun 2019

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Learn about how machine learning and artificial intelligence will change the future of the customer

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The Future of the Customer Experience

19 Jun 2019

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Total shipping losses in Asia-Pacific waters sank to their lowest point this century in 2018, but ma

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Too big to sail ultra large container ships increase risk

18 Jun 2019

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The devastating impact of floods, earthquakes and storms in South-East Asia is expected to continue

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Understanding Catastrophes in South East Asia

13 Jun 2019

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On Monday 24 June, ANZIIF CEO Prue Willsford will attend an industry seminar in Vietnam hosted by in

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6 Jun 2019

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At the 2019 ANZIIF Insurtech Conference, Anne Moore spoke about the impact of technology on jobs wit

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29 May 2019

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In the early days of marine insurance, insureds commonly purchased more than one insurance policy to

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Double insurance - What happens when the same risk is insured twice?

15 May 2019

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Automation is fast approaching, but what does it mean for the insurance industry? How will new techn

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8 May 2019

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Business pack is a key commercial insurance product for small to medium businesses, but how much do

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15 Apr 2019

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The global insurance market is undergoing a transformation, largely driven by ‘digital-first’ busine

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29 Mar 2019

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This insurtech pioneer keeps finding new ideas for businesses that solve people’s basic problems.

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26 Mar 2019

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This professional development activity will be suitable if you would like an overview of management

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Management Liability 101

21 Mar 2019

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Wanting to lift your game with your client relationships? Or maybe you don’t want to become complace

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Know next to nothing about alternative capital? Or maybe you just need a refresher? This key trend f

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7 Feb 2019

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By now, most of us have heard about Lemonade and Friendsurance, as well as buzzword phrases like ‘th

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11 Jan 2019

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Your learning needs are often an important discussion between you and your manager during your annua

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When it comes to expressing the period applicable to an excess of loss reinsurance contract, there a

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Tom Hettinger explores why it is important for insurers to have an appetite for risk.

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This review drills down to the very understanding of claims-made & occurrence-based liability insura

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Policyholders are the winners from a recent decision by the UK Supreme Court on business interruptio

0.25 CIP Points

UK business interruption decision provides more clarity for insurers

1 Jan 0001

3 min read

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Within a matter of weeks, Vero will stop selling construction and consumer insurance products via it

0.25 CIP Points

What will Veros withdrawal from intermediated sales mean?

1 Jan 0001

3 min read