The Australian and New Zealand Institute of Insurance and Finance

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    Webinar: Domestic Violence and Vulnerability - AFCA's Approach to Insurance Complaints
    Explore this on-demand webinar with AFCA's Lead Ombudsman, Emma Curtis, to gain insights into the ma
    11 Oct 2024
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    ICNZ Scholarship winner Toby Kelly reports on Insurtech Insights, USA

    In June this year, 2023 ICNZ/ANZIIF Scholarship winner Toby Kelly attended the Insurtech Insights Co
    10 Oct 2024
    2 min read

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    Hong Kong’s Risk-based Capital regime boosts financial strength and consumer protection 

    Hong Kong’s new Risk-based Capital regime measures the amount of capital insurers need based on spec
    10 Oct 2024
    4 min read

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    Navigating complex financial futures
    The Financial Services Council recently released a report into the fast-changing future needs of fin
    10 Oct 2024
    3 min read
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    Climate transition risks: Implications for Workers’ Compensation
    As Australia moves toward a net-zero economy, the transition presents both challenges and opportunit
    8 Oct 2024
    3 min read
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    Dato’ Tan Kian Beng is ANZIIF’s new Ambassador to Malaysia
    Dato’ Tan Kian Beng, KLHO Regional Manager at Generali Malaysia shares his knowledge of the Malaysia
    7 Oct 2024
    4 min read

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    Webinar: Cybersecurity Updates — Emerging Trends Across APAC
    In this on-demand webinar, learn cybersecurity strategies to prevent and respond to cyber-attacks wi
    3 Oct 2024
    60 min view

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    Potential crisis looms as insurers face more regulation
    Australian insurance agencies are risking customer trust and business failure as they struggle to co
    3 Oct 2024
    3 min read

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    Life insurers stand ready to provide simple advice
    Financial advice reforms are due by the end of the year — and new research from the Council of Austr
    2 Oct 2024
    3 min read
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    Greater expectations — making insurance more inclusive for LGBTIQA+ customers
    LGBTIQA+ individuals face unique challenges when interacting with service providers, including poten
    2 Oct 2024
    15 min read

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    US election: How the result could impact insurers
    As the US election approaches, we ask how such an event can affect international relations, business
    30 Sep 2024
    3 min read
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    The Australian and New Zealand Institute of Insurance and Finance is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. ANZIIF partners with companies, government and non-profit organisations to provide a range of services that support professional excellence.

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    The path to doing better

    Journal 2024, Issue 2

    In Issue 2 of this year’s Journal, themed “Changing Perceptions”, we explore proactive strategies to enhance the customer journey and positively reshape the industry’s image. Read the latest issue and previous issues of the Journal via the link below.

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    Good customer outcomes short course
    New Short Course

    Creating good outcomes for customers experiencing vulnerabilities

    This short course aims to elevate skills and knowledge to provide exceptional care and supportive interactions and experiences. By completing this short course, you’ll be able to identify signs of vulnerability, understand their causes, and communicate effectively and sensitively.

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    ANZIIF's member levels ensure membership opportunities for insurance professionals from the beginning to the end of their careers.

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