The Australian and New Zealand Institute of Insurance and Finance

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    Article
    0.25 CIP Points

    Life insurers stand ready to provide simple advice
    Financial advice reforms are due by the end of the year — and new research from the Council of Austr
    2 Oct 2024
    3 min read
  • Article
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    Greater expectations — making insurance more inclusive for LGBTIQA+ customers
    LGBTIQA+ individuals face unique challenges when interacting with service providers, including poten
    2 Oct 2024
    15 min read

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    Article
    0.25 CIP Points

    US election: How the result could impact insurers
    As the US election approaches, we ask how such an event can affect international relations, business
    30 Sep 2024
    3 min read

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    Article
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    Australian researcher awarded for work in life insurance customer disclosure
    Australian psychiatrist and economist Doron Samuell received the global American Academy of Actuarie
    30 Sep 2024
    4 min read

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    Video
    0.75 CIP Points

    Webinar: Exploring the Rising Cost of Home Insurance - Challenges and Insights
    In this update to the Actuaries Institute’s Home Insurance Affordability Report 2023 (Home Insurance
    27 Sep 2024
    60 min view
  • Article
    0.25 CIP Points

    What do insurers need to know about class actions?
    A spate of filings in 2020 and 2021 saw issues such as climate change and forever chemicals hit the
    26 Sep 2024
    4 min read

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    Article
    0.25 CIP Points

    Underwriters newly test the digital asset insurance waters
    Incumbents say local expertise and intimate understanding of business risks are key to insuring digi
    25 Sep 2024
    3 min read

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    Video
    0 CIP Points

    Agreed versus market value
    Curious what the difference is between the terms ‘agreed’ and ‘market’ value? Learn why agreed value
    25 Sep 2024
    2 min view

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    Activity
    0.5 CIP Points

    AI in insurance
    What is AI to the insurance industry? This activity will define what it is and clarify how it all f
    23 Sep 2024
    30 min read
  • Article
    0.25 CIP Points

    Here's how to prepare for disasters, not just react to them
    Incorporating disaster risk management particularly disaster risk reduction into development program
    20 Sep 2024
    4 min read
  • Whitepaper
    0.25 CIP Points

    The future of excess mortality after Covid-19
    In this research Swiss Re Institute projects excess mortality in the US and UK over the next 10 year
    19 Sep 2024
    60 min read
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    The Australian and New Zealand Institute of Insurance and Finance is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. ANZIIF partners with companies, government and non-profit organisations to provide a range of services that support professional excellence.

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    Claims Convention
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    AICLA ANZIIF Claims Convention - Thursday, 26 September

    Themed Claims Under the Microscope – Driving Better Outcomes, the AICLA/ANZIIF Claims Convention is designed to give claims professionals the insights and knowledge they need to tackle the key issues facing their sector both now and moving into the future.

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    The path to doing better

    Journal 2024, Issue 2

    In Issue 2 of this year’s Journal, themed “Changing Perceptions”, we explore proactive strategies to enhance the customer journey and positively reshape the industry’s image. Read the latest issue and previous issues of the Journal via the link below.

    Read the latest journal issue
    Empathic Claims Management
    New Short Course

    Empathetic Claims Management

    This short course aims to equip claims agents and claims managers with the skills to provide empathetic and trauma-informed customer service to all claimants, including vulnerable customers. Learners will explore the difference between sympathy and empathy, how to identify and respond to trauma, and what empathy looks, sounds, and feels like in the context of their work.

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    Applications for ANZIIF membership can be completed online, over the phone or by downloading the Member 2021 Election Form.

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    ANZIIF's member levels ensure membership opportunities for insurance professionals from the beginning to the end of their careers.

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