The Australian and New Zealand Institute of Insurance and Finance

The leading Insurance & Finance Membership, Education, Training and Professional Development Organisation, backed by 140 years of expertise!

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Latest Resources

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  • Journal
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    Journal Directory
    Read the latest issue of the Journal, as well as previous issues!
    31 Dec 2024
  • Video
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    SNAPSHOT: History of insurance
    Uncover the fascinating journey of insurance through the ages. Our video traces its roots from ancie
    9 Dec 2024
    2 min view
  • Video
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    SNAPSHOT: Getting It right
    What is the impact of getting a claims decision wrong? How does it affect policyholders, and how doe
    6 Dec 2024
    2 min view

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    Video
    0.75 CIP Points

    Webinar: Climate Change & Tourism — Insights from the Zurich-Mandela Climate Risk Index
    Unpack the Zurich-Mandela Climate Risk Index in this on-demand webinar with Head of Climate Resilien
    6 Dec 2024
    40 min view
  • Journal
    0.25 CIP Points

    ANZIIF then & now
    From its beginning as the insurance institutes of Victoria and New South Wales 140 years ago, to the
    5 Dec 2024
    10 min read
  • Journal
    0.25 CIP Points

    Five mindset changes to become more customer-centric
    Many insurers would describe their company as customer-centric, but the industry as a whole still st
    5 Dec 2024
    2 min read
  • Journal
    0.25 CIP Points

    Crawford TPA: driving down claims costs
    A three-quarters reduction in claims-handling costs might seem too good to be true, but this is the
    5 Dec 2024
    4 min read
  • Journal
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    Improving professionalism in insurance
    Despite significant progress in education, ethical standards and customer service, industry leaders
    5 Dec 2024
    7 min read
  • Journal
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    How will the world change in the next 10 years
    Ten years from now ANZIIF will turn 150. How much can the world change in a decade? Plenty, experts
    5 Dec 2024
    15 min read
  • Journal
    0.25 CIP Points

    Five trends shaping customer expectations of insurance
    Customer expectations of insurance are being shaped by digital technologies and bigger retail trends
    5 Dec 2024
    8 min read
  • Journal
    0.25 CIP Points

    Navigating natural catastrophes and man-made risks
    As the frequency of natural catastrophes and man-made risks increases, there is no room for complace
    5 Dec 2024
    20 min read
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    The Australian and New Zealand Institute of Insurance and Finance is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. ANZIIF partners with companies, government and non-profit organisations to provide a range of services that support professional excellence.

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    Free ANZIIF Webinars

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    New Zealand Insurance Industry Awards Winners Book
    Winners Announced

    12th New Zealand Insurance Industry Awards

    The Awards illuminate and inspire the best our industry has to offer. Congratulations to the 2024 winners!

    Read the Awards Book
    Good customer outcomes short course
    New Short Course

    Creating good outcomes for customers experiencing vulnerabilities

    This short course aims to elevate skills and knowledge to provide exceptional care and supportive interactions and experiences. By completing this short course, you’ll be able to identify signs of vulnerability, understand their causes, and communicate effectively and sensitively.

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    Benefits

    ANZIIF members are recognised as committed industry professionals and enjoy a host of benefits.

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    How it works

    Applications for ANZIIF membership can be completed online, over the phone or by downloading the Member 2021 Election Form.

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    Member Levels

    ANZIIF's member levels ensure membership opportunities for insurance professionals from the beginning to the end of their careers.

    Member Levels