Your Career in Insurance

Claims

Insurance is one of the biggest, most diverse industries in the world and has more roles than you’d imagine.

At ANZIIF, we're committed to guiding you through a range of exciting career pathways within the industry. Whether you're interested in claims, loss adjusting, underwriting, broking or another area, our comprehensive resources and professional development programs are designed to help you succeed. Explore a variety of potential roles that cater to your strengths and ambitions, from evaluating claims and mitigating risks to leading teams and crafting innovative solutions.

With our support, you’ll gain the expertise and opportunities needed to excel in a field that not only offers personal growth but also the chance to make a meaningful impact. Embark on your career and discover a world of possibilities. 

View ANZIIF’s General Insurance Claims Handling Framework which is part of the ICA's DEI and Talent Roadmap. The framework is part of the Flexible and Responsive Workforce Pillar, to create a responsive workforce for staffing in response to catastrophic events.

Claims Handler Career Pathway

  • Claims Assistant / Claims Processor

    Entry-level role involving basic processing and administrative tasks related to claims.

    Skills: Attention to detail, data entry, basic understanding of insurance.

    Recommended Professional Development

  • Claims Handler / Claims Examiner / Adjuster

    Handles and evaluates claims, determines policy coverage, and assesses damages.

    Skills: Analytical skills, communication, customer service, knowledge of insurance policies.

    Recommended Professional Development

  • Senior Claims Adjuster / Senior Claims Examiner

    Handles complex or high-value claims, mentors junior staff, and assists in training

    Skills: Advanced analytical skills, decision-making, leadership

    Recommended Professional Development

  • Claims Specialist

    Focuses on a specific type of claim, such as property, auto, health, or liability.

    Skills: Advanced analytical skills, decision-making, leadership.

    Recommended Professional Development

  • Claims Manager / Claims Operations Manager

    Manages the overall claims department, develops strategies, and ensures operational efficiency.

    Skills: Management, operational oversight, strategic thinking.

    Recommended Professional Development

  • Regional Claims Manager

    Oversees claims operations in a specific geographic region, ensuring consistency and performance

    Skills: Regional management, multi-location oversight, performance analysis.

    Recommended Professional Development

  • Head of Claims

    Directs the entire claims division, sets policies, and coordinates with other departments

    Skills: Executive management, policy development, cross-departmental collaboration.

    Recommended Professional Development

  • Director of Claims

    Senior executive role responsible for the strategic direction and overall performance of the claims function.

    Skills: Executive leadership, strategic planning, high-level decision-making.

    Recommended Professional Development

  • Chief Claims Officer (CCO)

    Top executive role overseeing the claims operations at the highest level, reporting to the CEO.

    Skills: Visionary leadership, corporate strategy, industry expertise.

    Recommended Professional Development

Insurance is one of the biggest, most diverse industries in the world and has more roles than you’d imagine.

At ANZIIF, we're committed to guiding you through a range of exciting career pathways within the industry. Whether you're interested in claims, loss adjusting, underwriting, broking or another area, our comprehensive resources and professional development programs are designed to help you succeed. Explore a variety of potential roles that cater to your strengths and ambitions, from evaluating claims and mitigating risks to leading teams and crafting innovative solutions.

With our support, you’ll gain the expertise and opportunities needed to excel in a field that not only offers personal growth but also the chance to make a meaningful impact. Embark on your career and discover a world of possibilities. 

View ANZIIF’s General Insurance Claims Handling Framework which is part of the ICA's DEI and Talent Roadmap. The framework is part of the Flexible and Responsive Workforce Pillar, to create a responsive workforce for staffing in response to catastrophic events.

Claims Handler Career Pathway