Knowledge Diagnostic — Claims Handling

We know you're juggling regulatory demands, operational pressures, and the need to continuously upskill your teams. That’s why ANZIIF has developed the Knowledge Diagnostic Tool — a practical, evidence-based solution to help you assess, understand, and close knowledge gaps across your organisation.

Request a consultation to explore how ANZIIF’s Knowledge Diagnostic can support your team’s development goals.

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Overview

The knowledge diagnostic tool has been developed to help organisations spotlight opportunities for employee development by surfacing key knowledge themes and possible knowledge gaps. Participants who utilise these tools will be benchmarked against other organisations that have employed the tool. 

Turn Compliance Pressure into Capability Strength

Whether you're focused on improving claims capability, meeting compliance obligations, or simply ensuring your teams are confident in what they know, this tool offers a streamlined way to:

Understand where your teams stand

  • Identify knowledge gaps across five key claims handling-related areas

  • Gain insights aligned with expectations from regulators and industry bodies

  • Assess groups, cohorts, or teams—no individual feedback shared

  • Benchmarking against other organisations

Target learning with precision

  • Choose the right learning response — your internal programs, ANZIIF courses, third-party options, or a combination

  • Link insights directly to capability

  • Avoid overtraining or underserving key areas

Build a defensible knowledge record

  • 50 multiple-choice questions

  • Easy setup for cohorts or teams

  • Comprehensive organisational report on knowledge deficits

  • Clear options: accept the risk or educate to close the gap

  • Flexible pricing

Be Proactive. Be Prepared. Be Informed.

This Knowledge Diagnostic focuses on Claims Handling — with a sharp focus on Empathy, Ethics, Relationship Management, Cash Settling Standards and working effectively with Experts.

Now is the time to get ahead of the curve.

Request a Knowledge Diagnostic consultation

For more information, please contact us at [email protected]

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