The knowledge diagnostic tool has been developed to help organisations spotlight opportunities for employee development by surfacing key knowledge themes and possible knowledge gaps. Participants who utilise these tools will be benchmarked against other organisations that have employed the tool.
Turn Compliance Pressure into Capability Strength
Whether you're focused on improving claims capability, meeting compliance obligations, or simply ensuring your teams are confident in what they know, this tool offers a streamlined way to:
Understand where your teams stand
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Identify knowledge gaps across five key claims handling-related areas
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Gain insights aligned with expectations from regulators and industry bodies
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Assess groups, cohorts, or teams—no individual feedback shared
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Benchmarking against other organisations
Target learning with precision
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Choose the right learning response — your internal programs, ANZIIF courses, third-party options, or a combination
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Link insights directly to capability
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Avoid overtraining or underserving key areas
Build a defensible knowledge record
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50 multiple-choice questions
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Easy setup for cohorts or teams
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Comprehensive organisational report on knowledge deficits
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Clear options: accept the risk or educate to close the gap
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Flexible pricing
Be Proactive. Be Prepared. Be Informed.
This Knowledge Diagnostic focuses on Claims Handling — with a sharp focus on Empathy, Ethics, Relationship Management, Cash Settling Standards and working effectively with Experts.
Now is the time to get ahead of the curve.
Request a Knowledge Diagnostic consultation