Skills Units Assessment

With the flexibility to study where and when best suits, units are delivered online and are five (comprising four weeks of learning and one week of assessment per unit) or seven weeks long.

ANZIIF Skills Units can be taken as standalone short courses or, if desired, combined to attain a formal qualification, such as the Diploma of Insurance Broking.

For more information, see our FAQs.


Units are built around case-based interactive scenarios that are directly applicable to the workplace. At the conclusion of each unit, learning is assessed through an exam and the application of knowledge to real-world scenarios that reflect situations commonly experienced by insurance professionals.

If you have questions about exam supervision during the COVID-19 self-isolation period, please contact Customer Service at [email protected]


The exam dates for each study period are published on the relevant academic calendars. The time allocation is approximately 90 minutes for five-week units and approximately 120 minutes for seven-week units. The format consists of two parts:

  • Part A: Multiple choice questions:
    • 50% to pass for the majority of units; refer to your Enrolment Confirmation.
    • from November 2021, the pass mark will change to 70% to reflect higher industry standards.
  • Part B: Application questions (complex multiple choice):
    • all questions must be correctly answered in the three tries provided per question.

All exams are ‘open resource’ so students are able to refer to the online unit, any hard copy notes and search the internet.

View the video tutorial for Exam Part A or Exam Part B.

Completing and Exam at a Workplace

All exams are to be taken at the student’s place of work with an exam supervisor. A suitable supervisor is an independent and trusted person such as:

  • human resources, training, or learning and development managers
  • current qualified ANZIIF members
  • a teacher, librarian or person working in the education field
  • workplace managers to whom you do not directly report

Exam supervisors must be pre-approved by ANZIIF, and cannot be a current student, direct manager, direct colleague, or a friend or family member.

N.B: Students and their nominated exam supervisors will receive confirmation of the exam arrangement prior to the exam date. It is therefore important to ensure all contact details are correct and up to date.

It is strongly recommended that the exam be completed within our business hours so that we are able to assist should any issues arise. ANZIIF Customer Service is open Monday to Friday between 8:30am - 5pm AEST (or AEDST between October to April).

Students in China, Myanmar, Papua New Guinea and Vietnam should contact Customer Service so that we can assist with your specific exam arrangement.

Exam Preparation

Weekly knowledge check questions are available to assist students in preparing for their exam. An online discussion forum is also available so students can ask study-related questions.

Materials allowed in the Exam

Students can access all online material in the applicable Skills Unit, and their own notes during the exam.

Case-Based Interactive Scenarios

(will be known as Interactive Simulations from early November)

Case-based interactive scenarios challenge students to apply the knowledge they have gained during the four-week course to real-world scenarios that reflect situations that are commonly experienced by insurance professionals.

Students will come across various situations that require a decision to be made to continue through the scenario. Students are given a number of different options to choose from and, depending on their choices, will complete the scenario with either a positive or negative result. The aim is for students to navigate the scenario until they achieve the best overall outcome.

The assessment strategy centres around decision-making, because being able to make good decisions demonstrates that students have gained the knowledge, skills and behaviours that they require to be successful in their positions, organisations and careers. Students will also encounter the consequences of their less-than-ideal decisions, which is particularly important in areas where there is more than one correct answer.

Students completing five-week units will generally need to complete one case-based interactive scenario and those completing seven-week units will generally need to complete two scenarios.

For most units, students will be able to access the case-based interactive scenario/s from the time they start the applicable ANZIIF Skills Unit, and will have unlimited tries, up to the due date. Completed scenarios are due one week after the exam. 

For some units, the Scenario assessment will only become available after the exam has been completed. From November 2021, this will apply to all units. Once the exam is completed, students will have approximately one week (unlimited tries) to complete the Scenario.

Assessment Results

Assessment results will be available on the advertised result release date of the applicable study period. 

Successful students will be posted an official Statement of Attainment two weeks after the study period ends. This statement will include:

  • a list of the national competencies covered in the module, to assist students with credit into and recognition for further study
  • Exam Part A mark out of 100%
  • Exam Part B and the Scenario(s) grade ('Satisfactory' or 'Unsatisfactory')
  • the overall module result according to the below table.

Grade Results Table

Grade for each assessment component (i.e. Exam, Assignment or Scenario)

Result Description
S Satisfactory
U Unsatisfactory
Z Absent (Unsuccessful)

Overall Grade

Result Description
J Competency Achieved (Pass)
N Competency Not Yet Achieved (Unsuccessful)

Assessment Re-Enrolment

If you are unsuccessful in any component of your assessment, you are able to re-enrol at a discounted fee to complete the Unit again. This discounted fee is available provided you re-enrol in a study period that commences within 6 months from your initial study period’s result release date.

If you are eligible to re-enrol, complete and return the 2021 - 7 week Re-Enrolment Form or 2021 - 5 week Re-Enrolment Form to the Customer Service Team.