Student FAQs

We are a distance education provider, with all interactive learning material and assessments conducted online. This flexibility of online learning means that we have students from all over the world who can study at their own pace. While enrolled, students can easily access the most current version of the learning resources through a computer or mobile device.

A stable internet connection and a computer or mobile device is required.

Your enrolment fee covers 

– unlimited access to the online interactive learning material, including any applicable resources, for the duration of your study period, 

– an attempt at the assessments,

– access to support staff for any queries related to your enrolment or studies, and 

– if applicable, a result transcript/Statement of Attainment which is posted within 2 – 3 weeks after result release and,

– if applicable, a testamur/certificate which is posted within 2 – 3 weeks of completing all requirements for your qualification 

Our 5 and 7 week units also provide you with complimentary Student membership so that you can access professional development articles, quizzes, webinars and activities in the Members Centre 

To enrol, go to the following pages and follow the prompts to enrol online:

– Qualifications or Compliance to complete a set number of units to gain a qualification.

– Skills Units or Short Courses to complete a standalone unit on a specific skill.

You may purchase a unit yourself or send your shopping cart to the appropriate person in your company to complete the transaction.

If you do not have an account with us, you can get started by creating an account at https://anziif.com/sign-up

Absolutely. Please contact Customer Service ([email protected]) to be enrolled in our course L2L23 Learning to Learn, at no cost.

We offer flexible study period intakes every fortnight. You can refer to our Academic Calendar to help you plan your studies.

Yes, our qualifications are mapped against national competency standards as found in the relevant training packages of the AQF (Australian Qualifications Framework).

Training package requirements can change every 4 – 5 years to reflect updated industry requirements. All training providers must adhere to these regulatory changes. When a training package is updated, new units may be added to the qualification and equally, some units may become superseded.

If you are starting or finishing studies when a new training package is about to take effect, our website will contain information about the changes and impact to your studies.

Our courses are for those who are new to the industry or already in the industry. 

Individuals who are new to the industry or to studies are recommended to spend additional time with the learning resources. See more at 'What is the recommended study time for each skills unit?'

ANZIIF membership is not a pre-requite to studying with us. Our courses are available to everyone.

While you are studying with us, you may also receive complimentary Student membership. Student members will receive access to the professional development hub where you can access articles and quizzes to supplement your learning.

Learn more at https://anziif.com/membership/benefits 

A minimum of six months to two years. This will vary based upon the number of skills units required to complete the qualification (refer to the qualification webpage) and how you choose to plan your studies.

As a guide, a Certificate IV level qualification can take between 6 months to two years and a Diploma level qualification can take between one to two years. For example, the Certificate IV in General Insurance contains 12 units, and each unit is 5 weeks in duration. If you prefer to enrol in one unit at a time, you are likely to complete your qualification in 60 weeks. If you prefer to overlap your studies or enrol in two units per study period, you are likely to complete your qualification in 30 weeks. Your individual preference of enrolling in one unit at a time, overlapping your study periods or enrolling in two units per study period will determine how long (or short) it takes.

Your individual performance in each unit will also contribute to this.

You may need to allow for regulatory training package changes which are outside of ANZIIF’s control.

No, you can enrol and pay per unit. Whenever you are ready to commence a unit, you can enrol online in the study period that suits your commitments. 

There are 24 study periods for you to select from, and each study period will have set key dates, such as the assessment due dates. You can refer to our Academic Calendar webpage for our key dates.

Our exams are typically on a Wednesday and with study periods commencing every two weeks, there is flexibility for you to plan your exam availability in advance. If you have a reason preventing you from sitting your exam on a Wednesday, please contact Customer Service.

This ranges for each individual student but as a guide, 20 – 25 hours. The amount of training for each skills unit may be up to five hours per week. ‘Amount of training’ is defined as the hours spent in structured learning (reviewing the learning material).

Individuals who are new to the industry or to studies are recommended to spend an additional 5 hours per week in ‘unsupervised’ learning. ‘Unsupervised’ learning is to develop study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.

Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.

Yes. There is an Exam which consists of multiple-choice and short answer questions, an Integrated Workbook and an Observation Checklist. These are open-book or open-resource. 

Detailed information is on our Assessment webpage.

Assessments are due in the final week of the study period. The approximate hours the student can expect to engage in assessment activities is 2 – 3 hours for the Exam (timed), 2 – 4 hours for the Workbook (not timed) and 30 – 60 minutes for the Observation checklist or Simulation (not timed, this timeframe is a guide only).

Your specific exam duration will be outlined in your course under ‘Exam Instructions’ which you can access as soon as your study period commences.

The workbook is used for note-taking, reflection and application of learning.  

Students can download a copy of the workbook from their course page. They are required to complete the workbook and share with their nominated supervisor prior to completing the Unit. 

ANZIIF doe not require a copy of the Workbook as we understand it may contain confidential internal information. 

The Observation checklist is a tool used to record specific actions or skills as outlined in the unit of competency.  

It allows students to demonstrate that they have acquired the required knowledge and can apply the relevant skills in a workplace situation. 

The checklist will contain a list of tasks which your observer must observe you carrying in the workplace. Students must submit the completed Observation in ANZIIF Learning. 

Ideally the Observer should be the student’s leader. If that is not an option the Observer can be someone who is not a current ANZIIF student.

Completing the Observation Checklist generally takes 30–60 minutes total, spread over time. Observers must sign off on the Workbook and the Simulation (if selected as an alternative). 

Each course has a unique Observation checklist which is to be downloaded from the Course page > Observation checklist heading.  

To submit, scroll down to the Assessments heading, click on Observation Checklist and follow the instructions.  

Once an Observation Checklist has been submitted, it cannot be recalled or re-opened. If you forget to press the Submit button, submission will automatically occur on the due date. 

Students can complete the Alternative assessment instead. The Alternative assessment is an Interactive Simulation which is to be completed with your Observer present. 

The Simulation(s) are case studies that challenge you to use your newly-learned skills and knowledge to make various decisions by working through different pathways and activities in order to reach the best outcome. It is 'open book' so you are able to refer to all resources, including your own study notes. The Simulation(s) can be accessed in ANZIIF Learning, from your study period commencement date.  

The Observer is expected to observe the Simulation assessment being completed from start to finish.

The Observation checklist will have a section for the Observer to sign-off to verify that they  
- observed the Simulation being completed by the student and  
- have sighted the completed Workbook. 

We provide Knowledge Check questions at the end of each section of your learning material. The questions are formatted to look like questions in the final exam so these are a chance for you to test your knowledge and familiarise yourself with the exam format. Students should allow two hours per week with the knowledge checks.

Exam Part C (like Exam Part A and B) requires all questions to be answered correctly and will need to be supervised. 

Exam Part C contains short form questions, or short answer questions. You may notice similar scenario’s from Part B, but we will be asking you different questions which test your critical thinking. 

The assessor is not looking for perfect grammar or spelling. You should focus on providing a well-written answer that addresses what the question is asking. 

It is recommended that your answer is between 100 – 150 words for each question. There is a word count cap of 200 words and if you exceed this, a warning will appear when you attempt to submit your exam, but your answer will still be submitted as it is if you choose not to rewrite it. 

Each Part C question has an allocation of 12 minutes. Most units will contain approximately 5 questions. This means at least an additional 60 minutes. 

ANZIIF’s requirement as a Registered Training Organisation (RTO) is to assess students against the criteria developed under the Australian Qualifications Framework (AQF), the national framework of qualifications. These criteria are laid out in the units of competency that underpin the AQF and that ensure consistency of education and assessment across Australia.

The AQF is a competency-based system, which is different from the systems used in schools and universities. In a competency-based system, skills and knowledge are assessed against specific criteria, and RTOs are required to collect evidence that demonstrates a student is competent in those criteria. Students are either graded as ‘competent’ or ‘not yet competent’.

ANZIIF collects evidence through its assessment, which comprises a two-part exam and one or two interactive simulations. The assessment for Skill Units is specifically designed to cover all the elements and performance criteria defined in a unit of competency.

For a student to be marked competent, they must demonstrate that they have obtained the skills and knowledge required by unit of competency across all elements of the assessment. They must do so by answering all questions in Part A, Part B and Part C correctly, and submitting the Observation Checklist. 

Part B requires application of the knowledge, and therefore assesses the performative elements of the unit of competency. A student must be able to perform the skills required by the unit of competency to be assessed as ‘competent’. If a student cannot fully perform the skills, they cannot be assessed as competent in that skill.

A detailed breakdown of the relevant elements and performance criteria for each unit of competency can be found at https://training.gov.au.

More information on the AQF with the website: https://www.aqf.edu.au

Re-enrolling students are eligible to receive a discount of 80% off the listed enrolment fee. This means you only pay 20% of the listed enrolment fee.

For example, if the unit is currently listed as AU$460, the re-enrolment fee is AU$92  (or if the unit is NZ$510, the re-enrolment fee is NZ$102).

Students who have been unsuccessful in the updated units can carry over their successful result when they re-enrol. For example if you passed Part C, you can carry that result over when you re-enrol.

Download the Re-enrolment Form

The next available exam date is typically two week away. 

This is ANZIIF’s Level 5 equivalent compliance training for New Zealand advisers in General Insurance and General Insurance Broking.

ANZIIF's compliance pathway was approved by the Skills Organisation to be used to meet the standard required by the Code of Professional Conduct for Financial Advice Services, in New Zealand.

See the ANZIIF New Zealand Compliance for Advisers - General Insurance Broking or the ANZIIF New Zealand Compliance for Advisers - General Insurance

On completion, students will be able to demonstrate the standards of competence, knowledge and skill prescribed in the Code of Professional Conduct for Financial Advice Services which came into effect from 15 March 2021.

Students will receive a testamur, statement of completion and a Credly digital badge so that they can digitally verify completion.

These units will be assessed through an Exam and one or two Interactive Simulations. The following requirements apply:

• Exam Part A: simple multiple choice
  achieve 70% or higher
• Exam Part B: application questions. Complex multiple-choice questions
  answer all questions correctly in the three tries provided
• Interactive Simulation: take the ideal pathway in the case study scenario

The requirements are specific to this offering and are underpinned by learning outcomes and approved by a non-Australian regulatory body. Therefore, it is different to what is stated on the Assessment webpage or the Assessment heading of the Student FAQ webpage.

Assessments are due in the final week of the study period. The approximate hours the student can expect to engage in assessment activities depends on the unit:

• BR30011-00 Provide Professional Insurance Broking Services and Advice:
  
  120 minutes for the Exam (timed) and 60 minutes for each Simulation (not timed, 60 minutes is a guide only).
• All other five week units:
  90 minutes for the Exam (timed) and 60 minutes for each Simulation (not timed, 60 minutes is a guide only).
• Bridging unit: 30 – 60 minutes as a guide (not timed)

The total assessment hours for each Skills Unit with one Simulation is approximately two and a half hours. Skills Units with two Simulations will take approximately three and a half hours. The Bridging unit will take approximately 30 – 60 minutes.

Your specific exam duration will be outlined in the Exam Instructions which you can access as soon as you are enrolled.

If students are unsuccessful in any part of the Exam, they can re-enrol to complete both Exams again in another study period.

If the Simulation was completed successfully in the original study period, it does not need to be completed again.

Re-enrolling students are eligible to receive a discount of 80% off the listed enrolment fee.

This means you only pay 20% of the listed enrolment fee. See Assessment Re-Enrolment for the re-enrolment form and cost.

If you have been in the industry for some time, you can simply skip the foundation-level Skills Units and begin learning at the level applicable to you. Moreover, you may be eligible for Recognition of Prior Learning (RPL) a process that will allow you to gain credit for past experience and help you to attain an ANZIIF Certificate or AQF qualification. 

Visit the Recognition of Prior Learning webpage for more information.

Consultation with industry has highlighted a disconnect between traditional learning and the needs of industry employers. Consistently, employees are finding that they do not have the skills and measurable capabilities employers want. Current courses in the market are generic and don’t provide specific insurance skills at the level of quality required. 

New ways of learning, like Skills Units, enable us to provide you with the skills your employers want, plus the interactive nature of the units themselves enables you to apply those learnings directly to your work. A win-win for you and your bosses.

We believe that the future of education is changing, and our goal as an education institute is to always provide the best quality education for industry — whatever that may look like in the future. For that reason, while we have transitioned of all traditional study to skills offerings.

Available Skills Units can be found at https://anziif.com/professional-development/skills-units

If you would like to talk to someone about studying at ANZIIF, please contact our Customer Service Team on +61 3 9613 7200 (New Zealand free-call 0800 103 675).

There is a re-print fee associated with all re-prints.

Please contact our Customer Service Team on +61 3 9613 7200 (New Zealand free-call 0800 103 675) to organise a re-print.