ANZIIF Journal V47 Issue 1

When it comes to claims disputes, delay is still the most frequent cause of complaints from insurance customers.
 
In Issue 1 of this year’s Journal, themed “Professionalism”, we deliver a high-level exploration of where the sector has made significant improvements, and where there is still work to do.
 
Also, explore the role of whistleblowers in the industry and how to build a culture that’s safe for them, meet Katrina Shanks, ANZIIF’s new CEO and learn everything you need to know about mentoring young insurance professionals.
 
We ask how insurers are faring on their journey to Net-Zero emissions, debrief what’s next on the agenda in New Zealand now that its proposed income protection scheme is off the table, deep dive into financial accountability regulation and examine the cost of veterinary care.
 
Discover what it takes to start up a reinsurance business, get inspired by WTW’s Placement Leader for Asia, Ben Dunstan, gain insight into how brokers are leveraging their expertise to get on top of disruption and find out how to manage difficult people.

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