David Leach on the connected future of insurance broking

Since joining the board of cloud-based insurance platform JAVLN in 2024 and stepping into the CEO role in October, AI is the topic that comes up for him most regularly.

Leach says new and innovative AI features will continue to be integral to JAVLN’s roadmap, but there’s two speedbumps stopping brokers from fully leveraging their potential: data and integration.

"As AI continues its rapid evolution, it sparks both excitement and debate about how it will reshape our future - and nowhere is this conversation more critical than in the insurance industry, where data holds the key to protecting people's homes, health and livelihoods," he says.

Leach is passionate about building world-class technology businesses in a range of industries but is fairly new to the insurance sector.

These past few months, he's been meeting with his team and industry professionals to learn as much as he can.

"Many brokers are still working on desktop systems, spending hours each day entering data into different, disconnected systems that don’t work well together," he observes.

"Meanwhile, cloud technology is advancing rapidly, getting smarter and way more helpful."

"What I’ve learned from my conversations is brokers know they need to move away from desktop systems, adopting cloud tech and automation to future-proof their business.

"They also know that legacy systems are unlikely to develop AI-powered features. But, in reality, it’s a tough job — especially for brokers who are already stretched for time."

In this video, hear more about how insurance brokers can break down the barriers to creating more seamless and client-focussed services through cloud based automation and generative AI.

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