Skills Unit
GE20114-20
Apply workplace communication strategies
This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
It applies to individuals who are at the supervisor level with responsibility for other workers.
10 CIP Points
Apply workplace communication strategies
AUD $460
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5-week Study Period
10 Credit Points
Foundation
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What you'll learn
On completion of this unit, you will be able to effectively:
- identify the communication requirements for a work activity and assign roles to others to fulfil their requirements
- select appropriate communication method for relevant audience and according to organisational requirements
- articulate to others their roles in fulfilling the communication requirements and negotiate in response to feedback
- present and convey information to others in a way they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered.
Competencies
BSBXCM401 - Apply communication strategies in the workplace
Topics Covered
- Communication essentials
- Communication challenges
- The communication process
- Communication barriers
- Types of communication (verbal, non-verbal, writen, visual)
- Communication channels
- Common communication mistakes
- Quality conversations
- Interpersonal skills
- Preparing for communication
- Difficult conversations
- Project communication plans
- Assigning tasks
- Respectful communication
- Ethical communication
- Communicating in a diverse workplace
- Managing workplace conflicts
- Giving and receiving feedback
- Reputation and culture
- Communication npolicies and legislation
- Health and safety
Assessment
1 Exam, 1 Integrated Workbook and 1 Observation Checklist
See the Assessment and Academic Calendars pages for more information.