This unit will be available to enrol from 24 August 2022. 
Skills Unit
CL30102-20

Settle liability claims

This unit describes the skills and knowledge required to settle non-routine and complex insurance liability claims, including: identification of non-standard issues; accessing required information to allow a decision to be made; and negotiation and finalisation of claims.

10 CIP Points
Settle liability claims
AUD $425
General Insurance Claims
5-week Study Period
10 Credit Points
Specialised

This unit applies to individuals working in job roles involving specialist knowledge and functions in the liability insurance sector and may be applied within organisations of various sizes and across a range of client bases. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.

What you'll learn

By the end of this learning pathway, you should be able to:

  • determine the terms and conditions of the claim settlement
  • negotiate and communicate settlement terms with the insured and/or relevant party
  • document and communicate liability decisions 
  • finalise the settlement
  • finalise claim documentation and identify changes to policy or procedures.

Competencies

FNSISV520 Manage non-routine and complex insurance claims

 

Topics Covered

Week 1 Determining terms and conditions of settlement

  • Liability claims settlement
  • Sources of legal liability
  • Non-routine and complex claims

Week 2 Negotiating and communicating settlement terms

  • Communicating settlement terms
  • Resolving settlement disputes
  • Identifying changes to the offer

Week 3 Finalising settlement

  • Rejected offers
  • Participating in negotiations
  • Settlement 
  • Finalising settlement

Week 4 Post-settlement requirements

  • Recovery
  • Claim files
  • Privacy
  • Identifying required changes to policy or procedures
  • Reporting findings and updating records
  • Keeping up with industry developments

Assessment

1 Exam and 1 Interactive Simulation

See the Assessment and Academic Calendar pages for more information. 

10 CIP Points
Settle liability claims
AUD $425
General Insurance Claims
5-week Study Period
10 Credit Points
Specialised