Skills Unit
CL30101-20

Manage non-routine and complex liability claims

This unit describes the skills and knowledge required to manage non-routine and complex insurance claims, including:

• identifying non-standard issues
• determining the business impact
• managing all aspects of the claims resolution process.

10 CIP Points
Manage non-routine and complex liability claims
AUD $425
General Insurance Claims
5-week Study Period
10 Credit Points
Specialised
Enrol Now

Who should take the course

The unit applies to those who apply specialist knowledge and functions when managing non-routine and complex insurance claims, such as major losses, bodily injury losses, long-term settlement, and claims involving legal procedures across international boundaries.

What you'll learn

By the end of this learning pathway, you should be able to:

  • analyse claims to determine whether they are valid
  • evaluate the impacts of claims
  • determine settlement options
  • manage support arrangements to resolve claims
  • finalise claim process.

Competencies

FNSISV520 Manage non-routine and complex insurance claims

 
 

Topics covered

Week 1: Analysing claims

  • learn about non-routine and complex claims
  • explore different types of liability insurance
  • understand conditions and exclusions relevant to liability insurance
  • assess claims to determine whether they are valid and can be covered by the insurer
  • check whether information provided is accurate.

Week 2: Evaluating claims and appointing specialists

  • seek specialist advice
  • learn about reinsurance and notification requirements
  • analyse claims data
  • set claims reserves
  • explore ways to minimise losses.

Week 3: Determining settlement options and supporting claimants 

  • investigate applicable legislation and industry requirements
  • learn about professional privilege
  • consider settlement strategies
  • seek advice from colleagues and others
  • support claimants.

Week 4: Recording information and changing procedures

  • employ mediation skills
  • identify if changes are required to policies or procedures
  • report your findings
  • update records
  • finalise files.

Assessment

1 Exam and 1 Simulation

10 CIP Points
Manage non-routine and complex liability claims
AUD $425
General Insurance Claims
5-week Study Period
10 Credit Points
Specialised
Enrol Now