CB25
2026 Insurance Brokers Compliance Update
This course has specifically been built for Australian insurance brokers, to provide clear, practical guidance to stay compliant with legislative and regulative changes that have occurred in 2025.
Year after year, brokers and licensees identify compliance as a core capability for protecting clients, meeting regulatory obligations, and safeguarding professional reputation. Compliance underpins trust, and with heightened regulatory scrutiny and growing expectations around ethics, disclosure, and vulnerability — brokers need practical, up-to-date knowledge to navigate complexity with confidence.
This course was designed to meet that demand.
Designed around the latest legislation, codes, and guidance, including:
- ASIC Regulatory Guides
- Financial Planners and Advisers Code of Ethics 2019
- Insurance Brokers Code of Practice
- AFCA’s approaches to dispute resolution
- AS 22458:2025 on consumer vulnerability
What you'll learn
In just 50 minutes, learners will:
- Gain up-to-date knowledge on the core activities, processes, and documentation required under law and codes
- Learn practical strategies for supporting vulnerable clients and resolving complaints effectively
- Strengthen their understanding of why compliance matters — for clients, for brokers, and for the industry
This course goes beyond theory. It equips brokers with the tools needed to apply compliance in real-world scenarios while supporting better client outcomes.
How you’ll learn
Through concise modules, downloadable templates, workplace aids, and step-by-step guidance, brokers will learn how to embed compliance into everyday practice. In an ANZIIF first, the course also offers audio learning, giving learners the flexibility to read or listen on the go.
Developed with the support of Insurance Brokers, this course reflects industry priorities and equips brokers for the challenges ahead.
Earn 1 CIP point, receive a certificate of completion, and gain confidence in meeting compliance obligations while delivering better client outcomes.
Topics Covered
Topic 1: Advice models
This topic explores why advice models matter and how they affect broker obligations. It covers the distinction between retail and wholesale clients, the differences between personal advice and general advice, and provides practical examples of each. By the end, learners will understand how these models shape compliance requirements and client interactions.
Topic 2: Disclosure
This topic introduces what disclosure is, why it matters, and how it supports better client outcomes. It explains what needs to be disclosed — including conflicts of interest and conflicted remuneration — the consequences of non-disclosure, and how disclosures should be made.
Topic 3: Complaints
This topic explains what complaints are, why they matter, and how they should be handled under the Code and law. It covers the steps for managing complaints effectively and highlights the link between complaints and potential breaches.
Topic 4: Vulnerability
This topic explains why it’s important to recognise an experience of vulnerability and how to respond appropriately. Learners will explore how to identify signs of vulnerability and what steps to take if a client is affected.
Assessment
- Pre-topic Recognition of Current Competence quiz
- End-of-topic quiz with immediate written feedback
Features & Inclusions
- Certificate of Completion
- Digital Badge
- Downloadable collateral: templates, checklists and job aids
- Audio content for flexible learning
Course Details
- CIP Points: 1
- Cost: AU$88
- Categories: Insurance Broking, General Insurance, Claims
- Study Period: Open Study