Insurers continue to navigate the changing landscape of tightening regulation, economic squeeze and changing consumer expectations.
Against this backdrop, it is vital to leverage advanced technologies to gain agility, accelerate time to market, reduce the cost of claims and elevate the overall claims experience.
This webinar provides a perspective on how insurers can successfully innovate using emerging technologies. Join us and learn to address the industry’s current challenges on compliance, claims leakage and its impact on the customer experience, and what a bold vision for the future of claims could look like.
For further information about this professional development program, please contact Melanie Hansen, Event Manager.
At the end of this webinar, attendees will be able to:
- Apply a roadmap for pre-emptive claims management with AI and real-time data signals that detect and alert for any claim leakage and anomaly
- Understand the important role data and AI (including Generative AI) can play in enabling and accelerating the above
- Describe local and global innovative examples across the claims lifecycle that have already started to drive some of the changes
Are you interested in sponsorship opportunities for ANZIIF webinars? For more information on how your organisation can benefit as a sponsor of this leading professional development program, please contact Barbara Maruno, Partnerships Manager by email at [email protected].
Chief Claims Officer
MLC Life Insurance
Andrew leads the claims function at MLC Life Insurance and is responsible for all facets of our claims strategy and management. Supporting us in our ambition to be Australia's leading and most trusted life insurer, he oversees a team of more than 300 claims professionals.
Andrew has over 20 years’ experience across various roles in the insurance industry, with a proven track record for driving transformation and empowering the adoption of best practices.
Before joining MLC Life Insurance, Andrew played a key role in modernising QBE’s Workers Compensation Claims model. More recently, he also oversaw the re-imagining of QBE’s general insurance claims offering, delivering market-leading customer experiences.
Andrew has a Bachelor of Applied Science (Physiotherapy) from the University of Sydney, an MBA (Honours) from the University of Newcastle and has completed an AICD “Not for Profit” Director Course.
SVP - P&C Insurance Solutions
Lopa leads the charter for creating future-focused industry solutions for the EXL P&C Insurance practice. In this role, she is responsible for creating differentiated solutions from concept to execution to solve pertinent problems facing the insurance industry by working with cross-functional groups including EXL clients and partners.
In 20+ years of experience, she has led several transformation programs for leading Australian and Global Insurers to deliver tangible outcomes across underwriting, claims and finance operations. She is passionate about harnessing the true potential of data to deliver value to customers and solving problems with simple yet practical solutions leveraging cutting-edge analytics and AI.
Lopa holds a Masters degree in Physics from University of Delhi, India and has attended change management courses from Ross School of Business and Indian Institute of Management, Bangalore. She is also a certified Six Sigma MBB from Indian Statistical Institute, Bangalore, certified Lean Six Sigma BB from TQMI – Motorola University.
Principal AI Solution Architect
As the Principal AI Solution Architect at EXL, Somya specialises in leveraging machine learning, deep learning, NLP and integrating advanced AI solutions to solve complex business problems and generate significant cost savings.
Somya has worked across a variety of AI projects in Insurance including harnessing Generative AI and Large Language Models (LLM). She is a graduate of IIM Bangalore with a robust passion for helping organisation harness the transformative power of AI and addressing ethics in AI including AI bias.