ANZIIF will be closed from 2.00pm AEDT Friday 20 December until 8.30am AEDT Thursday 2 January.

  • Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Videos Activities Whitepapers
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Member Tools
Go back
Member Tools
Login Become a member Renew or Reinstate your membership
Members Centre - Professional Development
About membership
Go back
About membership
Your Membership Guide Member Levels Benefits Certified Insurance Professionals Digital Badge Member Directory
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Articles
Article
Premium
0.25CIP Points

AFCA puts insurers on notice as complaints hit record numbers

Zilla Efrat — ANZIIF writer
08 Feb 2024 - Reading time 3 minutes
Insurance Broking Claims General Insurance Risk Management

Australian general insurance complaints processes are under scrutiny with the number of Australian Financial Complaints Authority (AFCA) cases becoming unsustainable.

Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Home

  • Journal
    0.25 CIP Points

    AFCA's David Locke on a 'resolution mindset'
    Throughout his career, head of the Australian Financial Complaints Authority David Locke has strived
    27 Oct 2022
    6 min read

  • Article
    0.25 CIP Points

    AFCA disregards policy trauma definition goes for fairness
    In considering a recent trauma policy, AFCA was not constrained by the terms of the actual policy in
    4 Sep 2020

  • Premium

    Article
    0.25 CIP Points

    COVID19 blamed for a rise in complaints to AFCA
    There has been a rise in complaints about travel insurance to the Australian Financial Complaints Au
    14 Oct 2020
    3 min read

  • Journal
    0.25 CIP Points

    A new era in complaints handling
    As insurance brokers respond to imminent new industry standards for good practice, all eyes will be
    15 Aug 2022
    4 min read

  • Journal
    0.25 CIP Points

    Insurance complaints handling: the new rules
    Customers can look forward to fairer and more timely complaints handling following new regulatory re
    30 Aug 2021

  • Journal
    0.25 CIP Points

    Whats driving car insurance complaints
    Car insurance attracts the highest number of complaints in general insurance, according to the Austr
    26 Aug 2020
    • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596