• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Past Webinars Snapshots Activities Whitepapers Ask an Expert Knowledge Diagnostic—Claims Handling
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Membership & Account Access
Go back
Membership & Account Access
Become a Member Renew or Reinstate Membership Login
Members Centre - Professional Development
About membership
Go back
About membership
Membership Benefits Member Levels Membership Guide Certified Insurance Professionals Digital Badge Member Directory
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Activities
Activity
Premium
0.5CIP Points

Workplace communication strategies

13 Aug 2025 - Reading time 20 minutes
Effective communication is crucial in the insurance industry, where clarity, trust, and collaboration are key to success. By applying strategies such as active listening, simplifying complex information, and leveraging diverse communication methods, professionals can enhance client relationships and streamline operations. Take the first step towards improving your communication skills!
Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Article
    0.25 CIP Points

    How insurers can build on their consumer communications

    Insurers have a lot to gain from explaining the value of insurance to customers.
    7 May 2024
    2 min read
  • Article
    0.25 CIP Points

    Building trust in a polarised world — culture, communication and the 'Bank of Goodwill'

    Against the backdrop of online disinformation and misinformation, businesses need to go further to b
    7 Feb 2025
    4 min read
  • Short Course
    1.25 CIP Points

    Caring for the vulnerable customer

    General Insurance

    Caring for the vulnerable customer

    General Insurance
    AUD $55
  • Video

    SNAPSHOT: Empathetic Claims Management

    What is empathy, and what is its role in claims handling? If you’ve ever considered this question,
    30 Apr 2024
    2 min view
  • Video

    SNAPSHOT: Creating good outcomes for customers experiencing vulnerabilities

    What does it mean to be vulnerable, and how can we better support customers experiencing vulnerabili
  • Premium

    Video
    0.75 CIP Points

    Webinar: What do good customer outcomes look like?

    Explore the key elements that define excellent customer outcomes in this on-demand webinar, with spe
    21 Aug 2024
    60 min view
  • Skills Unit
    10 CIP Points

    Apply workplace communication strategies

    General Insurance, Insurance Broking, Claims

    Apply workplace communication strategies

    General Insurance, Insurance Broking, Claims
    AUD $460
  • Short Course
    1 CIP Points

    Empathetic Claims Management

    Claims, General Insurance

    Empathetic Claims Management

    Claims, General Insurance
    AUD $88
  • Short Course
    1 CIP Points

    Creating good outcomes for customers experiencing vulnerabilities.

    General Insurance, Claims, Insurance Broking, Life and Retirement Income

    Creating good outcomes for customers experiencing vulnerabilities.

    General Insurance, Claims, Insurance Broking, Life and Retirement Income
    AUD $88
  • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596