Webinar: 2020 General Insurance Code of Practice

ANZIIF is pleased to announce the interactive 2020 General Insurance Code of Practice webinar. Join us online and find out what role the new General Insurance Code of Practice will play in restoring community trust.

This webinar will give participants the opportunity to engage with facilitator Paul Muir as he discusses the role that the 2020 General Insurance Code of Practice will play in conjunction with other regulatory reform in meeting community needs, standards and expectations.

What role can you play in restoring community trust?

The webinar will discuss the topics:

  • Exploring key areas of the Code and practical implications
    • Overarching obligation to be honest, efficient, fair, transparent and timely in all dealings with customers.
    • Supporting customers experiencing vulnerability
    • Insurers accountability for the conduct of their distributors and service suppliers
  • The interaction of the 2020 Code with key regulatory reform including:
    • Financial Accountability Regime (FAR)
    • Product design & distribution obligations
    • Claims handling & settling as a financial service
    • Unfair Contract Terms regime
    • Duty not to make a misrepresentation
    • No hawking of insurance products
    • Add-on insurance deferred sales model
  • Focusing upon the customer experience underpinned by policy, procedures and systems
  • The role of conduct and personal accountability in restoring trust 


Registrations for this webinar are now closed. Visit ANZIIF webinars to find out what is coming up.

Members can access the webinar recording in the ANZIIF Member’s Centre.

For further information on this professional development program, contact Rachel Magill, Team Leader - Events.


  • Paul Muir

    Compliance Advocacy Solutions

    Paul Muir_Grayscale

    Paul Muir

    Compliance Advocacy Solutions

    With a passion for helping others and over 35 years corporate experience in the Insurance Sector, Paul launched Compliance Advocacy Solutions to offer strategic risk, compliance and governance advice for insurers, distributors, claims service suppliers and others in the insurance sector assisting them to meet community & regulator needs, standards and expectations

    As a former Executive Manager, Compliance at a major insurer, Paul is regularly engaged to provide insights on industry happenings. Paul is a leading commentator on the impacts of the Financial Services Royal Commission and is keenly sought by insurers and others to provide his insights on the impacts of regulatory reform and the 2020 General Insurance Code of Practice. Paul does this from a customer experience perspective.

    In February 2020, Paul was appointed as the Alternate Industry Representative on the General Insurance Code Governance Committee. A position that Paul is honoured to serve.

    In 2018 Paul co-founded ‘CertFair’. CertFair assesses a firm's fairness & provides assistance to enable the firm to appropriately respond to the ever-changing Australian financial services environment and community expectations

    Paul’s objective both personally and professionally is to make a genuine difference in the lives of others. Paul places customers experiencing vulnerability at the heart of everything he does. 

    Paul holds a Bachelor of Laws (Honours), Fellow of ANZIIF, Diploma of Management and is a Graduate of the Australian Institute of Company Directors. Paul is passionate about diversity and inclusivity, and has a close relationship with Wheelchair Sports NSW.

Find a member

  • OR



27 Feb 2020

  • Online
  • 1:00pm - 2:00pm
  • 1 Points
  • Member Free
    Non-Member $35