AICLA/ANZIIF Claims Convention

Registrations have now closed. For further information on this event, please contact AICLA on (07) 3229 6663.

The AICLA/ANZIIF Claims Convention (CC18) is the leading insurance claims event in Australasia, attracting delegates, industry experts and world-class speakers from across Australia and New Zealand.

Themed ‘Best Practice in Claims – Preparing for the Future’, the AICLA/ANZIIF Claims Convention is designed to give claims professionals the insights and knowledge they need to tackle the key issues facing their sector both now and moving into the future.


Megatrends — methods of strategic forecast and six big digital trends, including distributed ledger technology
Presented by Dr Wen Wu, Research Analyst, CSIRO's Data 61

General Insurance Code of Practice — what are the changes and implications for the industry?
Presented by Rob Whelan, Executive Director & CEO, ICA

A global insight on claims trends
Presented by Donna Stewart, General Manager — Long Tail Claims, Allianz Australia 

Cyber insurance: A legal perspective — mandatory breach reporting, policy development and emerging claims
Presented by Colin Pausey, Consultant, Sparke Helmore Lawyers

Building cladding — complex insurance liability issues, including overseas developments
Presented by Tim Searle, Partner, Clyde & Co

Download the program here. 


  • Richard Bootle



    Richard Bootle

    Managing Director/Solicitor

    Richard Bootle has spent his professional career connecting people and finding solutions for businesses to help them grow.

    While he started his career with what is now Ashursts, Richard’s upbringing on his family farm set the foundations for his philosophy on business development – get your hands dirty, know your product well, and nurture and value your scarce resources.

    After returning to his family’s agricultural holdings in central NSW nearly 20 years ago, Richard Bootle is now a founder and director of Moxcol – a diversified law, IT, communications and agricultural corporate. 

    Richard Bootle likes to know how a business works from the ground up. When he takes on new challenge, it’s important to him that the team is striving for the collective good. 

    As Co-founder of Rundl, Richard has focused on digitizing customer journeys from conveyancing to finance, construction to engineering.  He helps businesses re-imagine their process in a multisided platform environment where both internal and external teams collaborate to deliver services to the shared customer.
    Across the Moxcol Group, Richard joins his business partner Ian Perkins to boast a growing team totaling more than 150 people across Australia and New Zealand, from Christchurch to Darwin – with the largest group based in his home town of Nyngan, in central NSW.

  • Michael Crossland

    Claims Speaker_Michael Crossland

    Michael Crossland

    Australian of the Year finalist, Australia Day Ambassador, Camp Quality Ambassador and international Hall of Fame inductee

    Michael Crossland is an extraordinary young man who has defied the odds of a life threatening cancer to build a life of exceptional achievements.  An accomplished businessman and an elite sportsman, his life is a remarkable success.

    Michael is at the forefront of today’s new generation of inspirational speakers and after releasing his first ‘tell all’ autobiography in January, he is now a number 1 bestselling author across 6 different countries.  Michael speaks to businesses, schools /colleges and professional sporting groups around the world.  In the past 12 months his total audience numbers both nationally and internationally exceed 250,000.

    Diagnosed with an aggressive life threatening cancer before his first birthday, doctors told him school and sport were not options - infection and fatigue were too great a risk.  As a boy Michael’s only wish was to lead a normal life and be able to do all the things that other ‘normal’ kids took for granted every day.

    Now an accomplished businessman, Australian of the Year finalist, Australia Day Ambassador, Camp Quality Ambassador and international Hall of Fame inductee, Michael inspires many people from all walks of life with his story and inspirational message of self-belief and achieving the impossible dreams.  

    Michael captures audiences no matter what size and inspires each individual to achieve ongoing positive change in their life.   He has an absolute passion and belief in people’s ability to change direction, achieve success and become who they truly want to be.

  • Greg Kelly

    GKA Investigations Group

    Claims Speaker_Greg Kelly

    Greg Kelly

    Managing Director / Principal Forensic Fire Examiner / Electrical Engineer
    GKA Investigations Group

    Gregory Kelly is currently responsible on a daily basis, for the complete management of the company including the forensic examination and investigation of fire and explosion scenes across Australia. This includes the management and review of all types of insurance investigation, leading a team of forensic science specialists and factual investigators.

    Having identified an industry need for timely laboratory results associated with investigations, Greg set up GKA Analytical Services laboratories now awaiting NATA accreditation to provide Fire Debris Analysis and Research services that assists insurers in timely results and understanding investigation outcomes.

    Greg first joined the NSW Police in 1981 after successfully completing an electrical apprenticeship, qualifying, and being licensed as an electrical contractor in New South Wales. As a General Duties police officer, Greg was quickly identified with skills that would assist in scientific examination. He was then transferred to the Scientific Investigation Section as a Crime Scene Examiner and has been involved in the forensic examination of scenes of crime since 1983.

  • Colin Pausey

    Sparke Helmore Lawyers

    Colin Pausey_Grayscale

    Colin Pausey

    Sparke Helmore Lawyers

    Colin was admitted to practice as a solicitor in 1978, and has the unique experience of having advised insurers in private practice and run insurance businesses. In his career in private practice as a lawyer Colin advises life and general insurers in product development and advice, regulatory matters and litigated claims in all states of Australia. 

    Since joining Sparke Helmore in 2014, Colin has been involved in developing the organisation's cyber insurance capability, and working with insurers and reinsurers has created a new plain English cyber insurance policy. Covering both first party and third party losses, this policy is specifically designed as an easy to understand and use product for the Australian SME market.

  • James Pepplinkhouse


    Claims Speaker_James Pepplinkhouse

    James Pepplinkhouse

    Chief Technology Officer

    Previously coming from the enterprise, working in online trading, e-commerce, and being a expert in network architecture, James drives the technology stack and innovation path at Codafication. Working closely with key industry partners, James designs integration strategy, milestones, technology stack and future vision.

  • Tim Searle

    Clyde & Co Perth

    Claims Speaker_Tim Searle

    Tim Searle

    Clyde & Co Perth

    Tim is a dual qualified Australian and English lawyer with experience of litigation, arbitration and mediation, and of managing complex, multi-jurisdictional insurance and reinsurance cases, in many parts of the world.

    He primarily focuses on advising insurers in relation to property, public liability, product liability and construction policies. This includes coverage advice, defence of claims for indemnity made against insurers by policyholders, defence of claims made against policyholders, subrogated recovery claims, acting as monitoring counsel and acting as co-ordinating counsel in complex multi-jurisdictional cases.

    His clients include London market insurers and reinsurers, European and Bermudan insurers, Lloyds' syndicates, financial institutions, and multi-national corporations.  

  • Donna Stewart

    Allianz Australia

    Claims Speaker_Donna Stewart

    Donna Stewart

    General Manager, Long Tail Claims
    Allianz Australia

    Donna is the General Manager, Long Tail Claims at Allianz Australia.   Prior to joining Allianz, Donna had a long and varied career at Suncorp, including many rewarding years as a claims leader.   

    Donna is passionate about leadership, customers, and helping to shape our industry for the future. She is proud to be a member of the ANZIIF Claims Faculty Advisory Board.

  • Rob Whelan

    Insurance Council of Australia

    Claims Speaker_Rob Whelan

    Rob Whelan

    Executive Director & CEO
    Insurance Council of Australia

    Robert Whelan joined the Insurance Council of Australia on March 22, 2010, after a highly successful career as a senior manager in a diverse range of roles within the insurance and banking sectors.

    He has particularly strong experience in managing the corporate affairs and policy functions in major insurers including AAMI and Suncorp, as well as extensive general business management experience in broader financial services with companies including AMP, Legal & General and Colonial Mutual.

    This is in addition to other industry experience in the healthcare sector, where he held a number of senior management roles, including general manager of pharmacy services at Mayne Group Limited, which is a business servicing 3000 pharmacy customers nationally and a retail franchise business supporting more than 500 pharmacies across Australia.

    He is well regarded in the financial services industry as a leader in the development of public policy, and has worked extensively with regulatory bodies, government and consumer groups.

    Rob's strong background in stakeholder management and his proven track record in delivering solutions to complex business operations ensure he is a driving force with the ability to deliver results for members of the Insurance Council of Australia.

  • Dr Wen Wu


    Wen Wu grayscale

    Dr Wen Wu

    Research Analyst

    Wen is a Research Analyst on the Insight team at CSIRO’s Data61. Wen specialises in strategic foresight for evaluating future risks and opportunities associated with digital and economic disruptions. She completed her PhD at the University of Queensland in the area of human learning and memory. Her research background includes examining how we develop expertise when dealing with the complexities of our everyday environment, without necessarily being able to articulate the basis for our decisions. Wen was awarded runner-up in the 2012 University of Queensland Three Minute Thesis competition for her talk on visual expertise. She is motivated to provide evidence-based explanations for human behaviour, and has presented topics relating to judgement and decision making to large audiences both here in Australia and overseas.

  • Rita Yates

    Stone & Chalk

    Claims Speaker_Rita Yates

    Rita Yates

    Head of Corporate Partner Experience
    Stone & Chalk

    With a background covering health, NFP, and insurance and financial services, Rita is  responsible for heading up corporate partnerships at Stone & Chalk with 25 large financial institutions, with the goal of bridging the gap between the startup ecosystem and incumbents whilst promoting growth and commercialisation for the fintech startup community. Rita is also on the leadership team and advisory council for Insurtech Australia and passionate about seeing insurtech grow locally.





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27 Sep 2018

  • Sheraton on the Park
    161 Elizabeth Street
    Sydney NSW 2000
  • 7.45am—9.00am Registration & Trade Exhibition
    9.00am—5.00am Convention Sessions
    6.30pm—11.30pm Convention Dinner

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