Dr Catriona Wallace
PhD in Organizational Behavior: Human Technology Interaction
CEO & Founder, Customer Experience Futurist
Flamingo AI, AI & Bot Strategist & Entrepreneur
Based in NYC and Sydney, Dr Catriona Wallace is one of the world’s most cited experts on the Future of Customer Experience, Artificial Intelligence and Bot Strategy.
Catriona is the Founder and CEO of high profile FinTech company, Flamingo, which provides an Intelligent Guided Selling platform (AI) and Cognitive Virtual Assistant called ‘Rosie’ for Financial Services companies.
Catriona has also founded three other businesses - customer experience design firm, Fifth Quadrant, market research firm, ACA Research and women’s co-working space, The Ventura. Catriona has a PhD in Organizational Behavior: Human Technology Interaction and is a well published author and Analyst.
Catriona is a highly awarded business person having been inducted into the Australian Business Woman’s Hall of Fame, winning Telstra Business Awards, is Alumni in the Springboard Enterprises Women Entrepreneur’s and EY Entrepreneur of the Year programs. Recently Catriona was awarded a Pearcey Foundation award for tech entrepreneurs and was recognized as Top 4 Most Respected People globally in the Customer Experience sector.
Catriona is also a high profile philanthropist, human rights activist and mother of five.