Short Courses

ANZIIF Short Courses are interactive online learning solutions that provide knowledge around specific topics, compliance and regulatory updates, or major industry changes for the insurance industry. They are crafted by the same team who develop AQF formal qualifications, which guarantees the high standard of learning. ANZIIF Short Courses meet today's ever-changing learning needs, some of the great features are:

  • entirely online, learn anytime, anywhere
  • bite-sized, fits easily into your schedule
  • interactive and engaging with multi-media elements
  • practical-based approach with real-world scenarios
  • developed with Subject Matter Experts or industry leaders. 


Enrol online with your ANZIIF account details, or contact [email protected] for company bulk enrolment assistance.

For more information, please contact customer service via [email protected] or +613 9613 7200 (New Zealand free-call 0800 103 675).

  • General Insurance Code of Practice 2020

    Financial Planning

    General Insurance Code of Practice 2020

    The Insurance Council of Australia Board (ICA Board) approved a new General Insurance Code of Practice after the most extensive review in the code’s history. The new Code provides a significant improvement to consumer outcomes in their dealings with insurers, their distributors and service providers. 

    In partnership with the ICA, ANZIIF have developed four interactive and engaging learning solutions to ensure you can demonstrate excellence in customer care, including the Full Code, Service Suppliers' Obligations, Caring for the Vulnerable Customer and Claims investigation Standards

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  • ReACT

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    ReACT - Regulation and the law, what you need to know now, is designed to help insurance professionals understand and value the requirements of the Acts by drawing links to real world situations and examples. By looking at situations from the customers' perspectives, students will be able to identify best practices for treating people fairly and with utmost good faith. It is suitable for all insurance professionals across sectors. 

    The key elements include the Unfair Contract Terms (UCT)Design and Distribution Obligations (DDO)anti-hawking, and Modern Slavery Act

    Read the article 'A Guide to the Regulation in Store for 2021' to navigate the timeline of the reforms.

  • Beyond Breaches

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    Beyond Breaches

    Beyond Breaches provides a general overview of compliance breaches as they relate to financial services provider licensing requirements and codes of practice and conduct in both Australia and New Zealand. This short course applies to a range of areas, including General Insurance, Life Insurance and Broking. 

    It is suitable for those who provide financial services and/or advice and who hold a financial service licence, or are employed by or represent a financial services licence holder.

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  • Building Integrity

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    Building Integrity

    Building Integrity is designed to address issues of Conduct and Culture in the insurance industry. It explores what these issues are, the consequences that result from these issues and how we, as an industry, can work towards improving outcomes for our customers. This course highlights the importance of good customer outcomes and may also be appropriate for those in financial services industries who are seeking education to develop soft skills.

    This short course is designed for insurance professionals of varying levels across different regions, and applies across multiple insurance sectors, such as General Insurance, Underwriting, Claims, Life Insurance, Broking.

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  • General Insurance Essentials

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    General Insurance Essentials

    General Insurance Essentials is designed to provide a holistic introduction to the insurance industry. It is aimed for professionals performing key roles in claims, sales and service, broking and underwriting within general insurance. The course is an ideal complement to an induction program for employers and is also beneficial for individuals who intend to establish a sound understanding of General Insurance. This course is now available in English and Burmese.

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