ANZIIF‘s students are bound by the Academic Misconduct Policy, Grievance Policy and Special Consideration Policy.
ANZIIF recognises that the vast majority of members and students act professionally, ethically and responsibly in undertaking their studies and conducting their activities with ANZIIF.
However, in the event of academic misconduct, ANZIIF employs robust procedures that uphold the standing of the organisation and the insurance and financial services industry. These procedures are administered through the Academic Misconduct Committee.
The Academic Misconduct Policy outlines circumstances requiring an investigation into suspected misconduct and assists the Academic Misconduct Committee to operate effectively and fairly, particularly when applying disciplinary procedures.
Learn about ANZIIF's Assignment Referencing preference.
ANZIIF’s Grievance Policy provides a framework for managing academic and non-academic grievances. A grievance (or complaint) can be made by a student about the following:
- student services, delivery and assessment
- subject enrolment, delivery and assessment
- outcomes or progression
- unfair treatment on the grounds of access and equity
- occupational health and safety concerns relating to subject delivery and/or assessment.
If a student has a grievance, the first step is to contact the Customer Service team and have the issue documented. The Customer Service representative will then advise of the next steps needed for a resolution. If the student is still dissatisfied after this contact, the matter can be escalated to the Customer Service Team Leader through to the General Manager of Operations and Membership.
Withdrawing from study
When withdrawing from a module, ANZIIF must be informed in writing by the relevant Enrolment Change Cut-Off date listed on the Academic Calendar. The withdrawal will be noted on your academic record.
For withdrawals before the relevant Enrolment Change Cut-Off date listed on the Academic Calendar, 25% of fees will be retained to cover administrative costs and 75% of fees will be held in credit on your account towards any future ANZIIF transaction. Any credit (fully transferrable) must be used within one year of the date of issue.
If ANZIIF is notified before your study period commences, the student will be eligible for a full refund. If ANZIIF is notified after the Enrolment Change Cut-Off date, the student will not be eligible for any credit. See the Academic Calendar for all key enrolment dates.
Special consideration is any set of circumstances which disadvantages a student’s study program to a serious extent and results in an inability to complete an assignment or sit a scheduled examination. ANZIIF recognises that part-time distance education study can sometimes be difficult and taxing and is supportive of students in difficult circumstances.
Special Consideration covers:
- serious medical condition
- compassionate reasons.
Special consideration does not cover misreading the examination timetable, work commitments or submitting the wrong assignment.
All applications must be accompanied by documentary evidence supporting the grounds for special consideration. What evidence is needed will depend on the circumstance. Generally, an original/certified medical certificate, or a letter from your manager on company letterhead is enough. Applications for special consideration should be submitted to the Student Support team.