Skills Unit
CL20001-20

Analyse Insurance Claims

This unit describes the skills and knowledge required to analyse insurance claims. You will learn how to research and validate claim information, how to create and maintain claims files, and how to work with service providers. It applies to individuals whose roles may involve client service, data processing or underwriting in a range of insurance sectors.

10 CIP Points
Analyse Insurance Claims
AUD $425
Claims
5-week Study Period
10 Credit Points
Intermediate

What you'll learn

  • Obtain and organise information relating to a claim
  • Determine the legitimacy of a claim and the eligibility of the insured to make a claim
  • Identify the need for investigation to validate claims information
  • Conduct and monitor an investigation
  • Communicate with relevant parties to ensure their active participation in the claims process
  • Maintain a regular and accurate diary system, and adhere to timeframes.

Competencies

FNSISV405 Analyse insurance claims

Topics Covered

  • Week 1: Collect and organise claims information
  • Week 2: Research and validate claim information
  • Week 3: Investigating the claim
  • Week 4: Maintaining records and communication
     

Assessment

2 Exams and 1 Simulation

 

10 CIP Points
Analyse Insurance Claims
AUD $425
Claims
5-week Study Period
10 Credit Points
Intermediate