This unit is only available to students in Singapore. 
Skills Unit
BR30004-00

Review and Improve Service Performance (Singapore)


This unit describes the skills and knowledge you will require to be able to collect, analyse and review quantitative and qualitative data relating to the service you and your broking organisation provide to your clients.

10 CIP Points
Review and Improve Service Performance (Singapore)
AUD $425
Insurance Broking
5-week Study Period
10 Credit Points
Specialised

What you'll learn

By the end of this unit, you should be able to:

  • Establish a system to review service performance
  • Analyse performance data
  • Determine the action required to improve performance standards
  • Establish a system to monitor performance standards.

Competencies

FNSIBK507 Review service performance

Topics Covered

  • Service standards, performance review systems 
  • The cycle of continuous improvement system  
  • Establishing service performance standards 
  • Measuring service performance 
  • Monitoring systems 
  • Adjusting service objectives and responding to feedback 
  • Remedial action 
  • Change management

Assessment

1 Exams and 1 Simulations

 

10 CIP Points
Review and Improve Service Performance (Singapore)
AUD $425
Insurance Broking
5-week Study Period
10 Credit Points
Specialised