Enrolments for this qualification are currently on hold while we make enhancements to the units for the FNS20 training package update.  
Over the coming days, units that are ready for enrolment will be updated with an ‘Enrol Now’ button.
Some units may take longer to update and these will have an estimated release date so that you can plan your studies accordingly. 

AQF Certificate IV in General Insurance

The AQF (Australian Qualifications Framework) Certificate IV in General Insurance FNS41420 is designed for insurance professionals with up to one year of experience working in small or large insurance businesses with retail and/or commercial clients.

General Insurance
Attain Associate Membership Level

Each unit aims to develop specific technical, analytical and interpersonal knowledge and skills required to: 

  • effectively provide support in handling and investigating customer insurance claims
  • prepare and maintain relevant documentation
  • answer customer inquiries.

On completion, students will also have developed:

  • solid workplace relationship-building and communication skills
  • a good understanding of the general insurance industry and the General Insurance Code of Practice.

Insurance professionals can focus on specific areas they wish to develop by taking units as standalone short courses — or, if desired, units can be combined to attain the full Certificate IV in General Insurance.

Financial Services Training Package (FNS20) Update

As a result of the FNS20 training package update, ANZIIF is required to update its qualifications from 3 November 2021. Continuing students who commenced studies from April 2016, or new students who are commencing studies before November 2021, should refer to this document for your pathway.  

Download the FNS20 Transition Pathway

Course Structure

To be awarded the Certificate IV, students must complete THREE compulsory units, SEVEN elective units, and TWO units from Other units. 


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