In this session, Lance draws on neuroscience and contemporary research to unpack why emotions can feel more intense and unpredictable and what to do about it.
Participants will gain practical, real-world techniques to recognise and respond to escalating situations, including both verbal and non-verbal approaches to de-escalation. The session will also explore how to support others in heightened states, manage challenging interactions with confidence, and act effectively in emergency scenarios.
Beyond difficult conversations, Lance will share strategies to maintain personal energy and resilience throughout the day, covering how to stay motivated, switch off after high-pressure periods, and improve rest and recovery.
This session equips attendees with practical tools to navigate complex interpersonal situations while supporting their own wellbeing.
Key Takeaways:
- Learn how to recognise escalating emotions and apply simple verbal and non-verbal strategies to calmly defuse difficult situations.
- Gain insight into why people feel overwhelmed or react strongly, using neuroscience to better interpret and respond in challenging interactions.
- Build habits to stay focused and energised during the day and effectively switch off to support rest and recovery.
Speakers
Lance Burdett, Founder, Consultant, & Coach, WARN International