Join us for an in-depth session on how AFCA approaches Section 54 of the Insurance Contracts Act.
Through real case examples, we’ll explore how this section is applied in practice and provide practical tools to help you navigate it with confidence.
Through interactive activities and discussion of common pain points, you’ll walk away with practical, actionable strategies to improve outcomes for both your business and your customers.
Key Takeaways
- Understand the key principles behind applying Section 54, including the use of a practical flow chart.
- Learn when and how Section 54 may apply to a claim.
- Gain strategies for addressing issues that involve Section 54.
Speaker
Chris Liamos, Senior Ombudsman - General Insurance, Australian Financial Complaints Authority (AFCA)
Chris Liamos has been with AFCA and its predecessor schemes since 2007. During this time, he has held roles in case management, jurisdictional, and legal counsel roles. He has also served as a Fast Track Adjudicator, a role he had held since its creation in October 2014.
Having graduated with a double degree in law and science, majoring in mathematics, Chris has worked extensively in the insurance sector, handling recoveries, public liabilities, insolvencies, and VCAT hearings since 2000.
