ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.
Join Chris Liamos, Senior Ombudsmen at AFCA, as he explains AFCA’s approach to fair and consistent policy interpretation in disputed insurance claims.
Claim‑decision disputes often centre on determining the fair and proper meaning of a policy provision - a crucial step in identifying what must be proven for the provision to apply.
In this session, Chris will outline the approach AFCA uses when interpreting policy wording, including the general principles applied and how these are used across a range of case studies.
Chris Liamos, Senior Ombudsmen - General Insurance, AFCA