This session steps through how AFCA considers complaints where a claim has been denied due to the insurer challenging the insured’s credibility. This arises when the insurer says the insured made a fraudulent claim, has not been truthful and frank, failed to act with utmost good faith or cannot establish an insured event.
This session steps through:
- How AFCA approaches these issues
- How AFCA handles these types of complaints
- The type of information that is typically required
- Applying the approach to several case studies
Speaker
Chris Liamos, Senior Ombudsmen - General Insurance, AFCA