Julia Davis - Business Made Personal

“For some people, the disaster isn’t the event - it’s the insurance process.”

When disaster strikes, insurance is meant to provide protection and reassurance. Yet for some consumers, navigating policies, pricing and claims can become a challenge in itself.

In Episode 138 of Business Made Personal, Julia Davis, Senior Policy and Communications Officer at the Financial Rights Legal Centre, discusses systemic inequities in insurance and why they matter for both consumers and the industry.

Drawing on her work advocating for fairer financial services, Julia explores how complex products and opaque processes can leave customers feeling powerless at moments of vulnerability, and why responsibility must also sit with the systems shaping the insurance experience.

She also reflects on the progress the industry has made in recognising customer vulnerability and improving its approach to claims and support.

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Meet the host: Mark Silveira

B.Bus (Ins), Cert Mgt

Mark Silveira is an experienced Presenter, Master of Ceremonies and an insurance professional with over 40 years in the business. His understanding of the insurance landscape enables him to ask the pertinent questions of podcast guests to assist those listening to learn from and advance their own careers.

Business Background:

• Managing Director of The Lionheart Group – consulting service to the financial services sector
• Head of Sales – TravelCard real-time travel insurance
• General Manager – Coveright Insurance Brokers
• National Marketing Director – Steamatic disaster restoration and recovery
• Chief Executive Officer – AFMA IAAA insurance authorised representative group
• General Manager – Steadfast insurance broking group