The insurance industry has a commendable track record for paying claims, however, it often faces challenges in public perception.
The complexity of insurance contracts can lead to misunderstandings, and media narratives sometimes contribute to this confusion.
In Issue 2 of the ANZIIF Journal, we explore proactive strategies to enhance the customer journey and positively reshape the industry’s image.
Also, discover the key to making loyalty programs foster trust and build revenue, home in on how to benefit from plain language and meet Honey Insurance chief operation officer, Angelo Azar.
We deep dive into smart home technology to fast-track the claims process, learn how to reduce clients’ vulnerability to the latest cyber criminals and inspire young people to take out life insurance.
Find out better strategies for effective crisis management, update yourself on data standardisation, refresh your knowledge about industrial special risks and get energised by customer centricity innovations implemented by Prudential Indonesia’s Karin Zulkarnaen.
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