AQF Certificate IV in General Insurance

The Certificate IV in General Insurance is designed for insurance professionals with up to one year of experience working in small or large insurance businesses with retail and/or commercial clients.

This qualification is made up of Skills Units which are mapped to the Australian Qualifications Framework and are appropriately contextualised for both the Australian and New Zealand markets, and are internationally portable.

General Insurance
Attain Associate Membership Level

The FNS41422 Certificate IV in General Insurance training package has superseded the FNS41420 Certificate IV in General Insurance training package.  For more information you can contact [email protected].

Each unit aims to develop specific technical, analytical and interpersonal knowledge and skills required to: 

  • effectively provide support in handling and investigating customer insurance claims
  • prepare and maintain relevant documentation
  • answer customer inquiries.

On completion, students will also have developed:

  • solid workplace relationship-building and communication skills
  • a good understanding of the general insurance industry and the General Insurance Code of Practice.

Insurance professionals can focus on specific areas they wish to develop by taking units as standalone short courses — or, if desired, units can be combined to attain the full Certificate IV in General Insurance.

ANZIIF Insurance Qualification

‘The training has really aided me in my role as a claims examiner. I was able to apply what I was learning into my job straight away and I found that my existing job skills enhanced my learning experience.’ 

- Bianca Parussolo, Claims Team Leader (Australia)


'Since completing the Certificate IV in General Insurance with ANZIIF, I've become more confident and efficient in my role, and believe the skills and knowledge acquired have contributed to my success as an Underwriter.'

- Crystal O'Keefe, Senior Underwriter (Australia)

Financial Services Training Package (FNS20) Update

As a result of the FNS20 training package update in 2020, ANZIIF was required to update its qualifications from 3 November 2021.

The 2022 Financial Services Training Package came into effect on 13 June 2023 for the FNS41422 Certificate IV in General Insurance. FNS41422 supersedes FNS41420 (which came into effect from 3 November 2021).

Students who commenced studies from April 2016 should refer to this document for your pathway.

New students commencing studies from 13 June 2023 do not need to reference the PDF and should follow the prescribed Course Structure below.


Download the FNS20 Transition Pathway

Course Structure

To be awarded the Certificate IV, students must complete THREE compulsory units plus:

  • SEVEN units - choose from Electives
    • Note, students should choose either UW20003-20 Issues of renewal business or UW20002-20 Understand the core processes of underwriting
  • TWO units - choose from Other

This qualification contains units that are contextualised for New Zealand. These units are denoted by (New Zealand) in the unit name. 

Where there are two units with the same learning outcomes but one is contextualised for a specific region, students in New Zealand should choose the (New Zealand) unit. Students in Australia and the rest of the world should choose the non-New Zealand unit.

Explore Skills Units