FNS41422
AQF Certificate IV in General Insurance
The Certificate IV in General Insurance is designed for insurance professionals with up to one year of experience working in small or large insurance businesses with retail and/or commercial clients.
This qualification is made up of Skills Units which are mapped to the Australian Qualifications Framework and are appropriately contextualised for both the Australian and New Zealand markets, and are internationally portable.
The FNS41422 Certificate IV in General Insurance training package has superseded the FNS41420 Certificate IV in General Insurance training package. For more information you can contact [email protected].
Each unit aims to develop specific technical, analytical and interpersonal knowledge and skills required to:
- effectively provide support in handling and investigating customer insurance claims
- prepare and maintain relevant documentation
- answer customer inquiries.
On completion, students will also have developed:
- solid workplace relationship-building and communication skills
- a good understanding of the general insurance industry and the General Insurance Code of Practice.
Insurance professionals can focus on specific areas they wish to develop by taking units as standalone short courses — or, if desired, units can be combined to attain the full Certificate IV in General Insurance.
‘The training has really aided me in my role as a claims examiner. I was able to apply what I was learning into my job straight away and I found that my existing job skills enhanced my learning experience.’ - Bianca Parussolo, Claims Team Leader (Australia)
'Since completing the Certificate IV in General Insurance with ANZIIF, I've become more confident and efficient in my role, and believe the skills and knowledge acquired have contributed to my success as an Underwriter.' - Crystal O'Keefe, Senior Underwriter (Australia) |
Financial Services Training Package (FNS20) Update
As a result of the FNS20 training package update in 2020, ANZIIF was required to update its qualifications from 3 November 2021.
The 2022 Financial Services Training Package came into effect on 13 June 2023 for the FNS41422 Certificate IV in General Insurance. FNS41422 supersedes FNS41420 (which came into effect from 3 November 2021).
Students who commenced studies from April 2016 should refer to this document for your pathway.
New students commencing studies from 13 June 2023 do not need to reference the PDF and should follow the prescribed Course Structure below.
Download the FNS20 Transition Pathway
Course Structure
To be awarded the Certificate IV, students must complete THREE compulsory units plus:
- SEVEN units - choose from Electives
- Note, students should choose either UW20003-20 Issues of renewal business or UW20002-20 Understand the core processes of underwriting
- TWO units - choose from Other
This qualification contains units that are contextualised for New Zealand. These units are denoted by (New Zealand) in the unit name.
Where there are two units with the same learning outcomes but one is contextualised for a specific region, students in New Zealand should choose the (New Zealand) unit. Students in Australia and the rest of the world should choose the non-New Zealand unit.
Explore Skills Units
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Skills Unit
10 CIP Points
Deliver professional general insurance services
General Insurance Claims
Deliver professional general insurance services
General Insurance Claims
-
Skills Unit
10 CIP Points
Apply workplace communication strategies
General Insurance Insurance Broking Claims
Apply workplace communication strategies
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Understand general insurance products and policies (New Zealand)
General Insurance
Understand general insurance products and policies (New Zealand)
General Insurance
-
Skills Unit
10 CIP Points
Understand and apply insurance terminology
General Insurance Insurance Broking
Understand and apply insurance terminology
General Insurance Insurance Broking
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Skills Unit
10 CIP Points
Customer advice on insurance products
General Insurance Claims Insurance Broking
Customer advice on insurance products
General Insurance Claims Insurance Broking
-
Skills Unit
10 CIP Points
Customer advice on insurance products (New Zealand)
General Insurance Claims Insurance Broking
Customer advice on insurance products (New Zealand)
General Insurance Claims Insurance Broking
-
Skills Unit
10 CIP Points
Analyse insurance claims
Claims
Analyse insurance claims
Claims
-
Skills Unit
10 CIP Points
Introduction to underwriting
General Insurance Insurance Broking Claims
Introduction to underwriting
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Analyse data
General Insurance Insurance Broking Claims
Analyse data
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Issues of renewal business
General Insurance
Issues of renewal business
General Insurance
-
Skills Unit
10 CIP Points
Understand the core processes of underwriting
General Insurance
Understand the core processes of underwriting
General Insurance
-
Skills Unit
10 CIP Points
Serving the customer
General Insurance Insurance Broking Claims
Serving the customer
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Managing broking client claims
Insurance Broking
Managing broking client claims
Insurance Broking
-
Skills Unit
10 CIP Points
Tier 2 General Insurance Compliance - General Advice
General Insurance Claims
Tier 2 General Insurance Compliance - General Advice
General Insurance Claims
-
Skills Unit
10 CIP Points
Tier 2 General Insurance Compliance - General and Personal Advice
General Insurance Claims Insurance Broking
Tier 2 General Insurance Compliance - General and Personal Advice
General Insurance Claims Insurance Broking
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Skills Unit
10 CIP Points
General insurance law and regulation
General Insurance Insurance Broking Claims
General insurance law and regulation
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
General Insurance Law and Regulation (New Zealand)
General Insurance Insurance Broking Claims
General Insurance Law and Regulation (New Zealand)
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Apply Codes of Ethical Practice
General Insurance Insurance Broking Claims
Apply Codes of Ethical Practice
General Insurance Insurance Broking Claims
-
Skills Unit
10 CIP Points
Resolve disputes
General Insurance Insurance Broking Claims
Resolve disputes
General Insurance Insurance Broking Claims