• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Videos Activities Whitepapers Ask an Expert
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Member Tools
Go back
Member Tools
Login Become a member Renew or Reinstate your membership
Members Centre - Professional Development
About membership
Go back
About membership
Your Membership Guide Member Levels Benefits Certified Insurance Professionals Digital Badge Member Directory Pro Rata 2025
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Articles
Article
Premium
0.25CIP Points

Case Study: Inside the 2023 Surry Hills Strata Recovery

Joanna Lacorica, Head of Real Estate, McLarens | Chartered Loss Adjuster
10 Jul 2025 - Reading time 4 minutes
Claims General Insurance Reinsurance

In this case study, McLarens loss adjuster Joanna Lacorcia shares her on-the-ground experience navigating a complex strata claim in 2023, following a serious blaze in Sydney’s Surry Hills.

Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Premium

    Activity
    0.5 CIP Points

    Meet the Insurance Professional Loss Adjuster

    Meet the insurance professional role of loss adjuster. See what a loss adjuster does and how a loss
    27 Jan 2021
  • Article
    0.25 CIP Points

    Case study — A flood and a dishonest insured

    In the wake of the severe flooding event in Auckland on 27 January 2023, an insured made a fraudulen
    28 Oct 2024
    4 min read
  • Skills Unit
    10 CIP Points

    Construction loss adjustment

    General Insurance, Claims

    Construction loss adjustment

    General Insurance, Claims
    AUD $460
  • Premium

    Article
    0.25 CIP Points

    CASE STUDY: How mediation resolved a $20 million lawsuit amicably

    The intention of this case study is to share that in a dispute, effective mediation is a creature of
    26 Feb 2025
    15 min read
  • Premium

    Video
    0.75 CIP Points

    Webinar: What do good customer outcomes look like?

    Explore the key elements that define excellent customer outcomes in this on-demand webinar, with spe
    21 Aug 2024
    60 min view
  • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596