The Future of the Customer Experience

Catriona Wallace, CEO and Founder of Flamingo Ai, talks about the massively changing world of customer experience and the role in particular that machine learning and artificial intelligence (AI) will play for insurers, in this fastest growing tech sector in the world. She is an established and proven entrepreneur, with a PhD in Organizational Behavior: Human Technology Interaction. This activity features excerpts of Catriona speaking at the 2019 ANZIIF Insurtech Conference.