ANZIIF's industry-standard training and certification model gives home claims service suppliers and subcontractors one clear pathway to meet insurer expectations. Instead of repeating similar training for every panel you work on, complete accredited modules once and keep your completion records in one central place.
Training is tailored to each role in your business, from owners and managers through to tradespeople onsite.
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Service Supplier: Owner/Manager
Formal certification for owners and managers, giving your business a recognised way to meet insurer compliance and customer requirements.
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Service Supplier: Staff
Practical Code training for customer-facing and claims staff, building consistent service across your team. -
Subcontractor App
Mobile-first training that tradespeople can complete onsite, in short modules that fit around the working day.
Service Supplier: Owner/Manager
A formal certification pathway for business owners and managers responsible for compliance and customer outcomes. It gives your business a recognised way to show insurers that your team meets key compliance and customer requirements.What's covered:
- Service Suppliers: General Insurance Code of Practice obligations. Your Code obligations and the service standards insurers expect (1.5 hours)
- Creating good outcomes for customers experiencing vulnerability. How to identify hardship and vulnerability and respond with the right support (1 hour)
- Privacy Act. Privacy principles and how to manage customer information across its lifecycle (2 hours)
- Empathetic Claims Management. Trauma-informed approaches to supporting customers through a claim (1 hour)
- Complaints handling. Short video modules on recognising and handling complaints, including ASIC's review of complaints handling in general insurance (2 to 45 minutes each)
Service Supplier: Staff
Practical training for the people who deal with customers and manage claims day to day. It builds consistent service across your team and makes onboarding new staff faster.
What's covered:
- Service Suppliers: General Insurance Code of Practice obligations (1.5 hours), covering:
- your obligations under the Code
- recognising hardship triggers
- supporting customers experiencing vulnerability
- respectful communication with customers going through a difficult time
Subcontractor App
Mobile-first training designed for tradespeople to complete onsite. It's quick to access and easy to fit around the working day.What's covered:
- Customer service and supporting vulnerable customers
- Basic compliance requirements for working on insurance jobs
- Insurance repair vs renovation: a dedicated module on what qualifies as each
Key features:
- Works on smartphones and tablets
- Modules take under 20 minutes to complete
- Interactive, scenario-based learning that builds practical judgement
- Simple sign-up with immediate access