Award Categories

Entering the annual New Zealand Insurance Industry Awards is a great way to showcase how you have supported the customer, community, and your people over the last year.

They also provide an opportunity to gain recognition for your successes and promote your business to staff and customers.

Submissions are now closed. View the 2021 finalists here.

Please join us in acknowledging and celebrating the industry's achievements at the Cordis Auckland, on Wednesday, 17 November 2021 — buy tickets here.

If you have any queries, please contact Rachel Magill, Team Leader, Events on 03 9613 7273 or via email.

  • Small–Medium Broking Company of the Year

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    Small–Medium Broking Company of the Year

    This award is open to small-medium broking companies (license holders or authorised representatives) with a gross premium under $50 million or revenue under $15 million. The award recognises brokers who can demonstrate strong performance and outstanding service for their customers in New Zealand between 1 April 2020 and 31 March 2021.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Large Broking Company of the Year

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    Large Broking Company of the Year

    This award is open to large broking companies (license holders or authorised representatives) with a gross premium over $50 million or revenue over $15 million. The award recognises brokers who can demonstrate strong performance and outstanding service for their customers in New Zealand between 1 April 2020 and 31 March 2021.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Underwriting Agency of the Year

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    Underwriting Agency of the Year

    This award recognises a New Zealand underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between 1 January 2020 and 31 December 2020.

    Definition: Underwriting agencies holding authority to quote and issue insurance products on behalf of principal insurers and/or Lloyd’s.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • General Insurance Company of the Year

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    General Insurance Company of the Year

    This award is open to licensed* general insurance companies, subsidiaries of, or joint venture business (but not underwriting agencies) that have demonstrated strong performance and outstanding service for their customers in New Zealand between 1 January 2020 and 31 December 2020.

    These can include individual direct brands for large insurance organisations.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Life Insurance Company of the Year

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    Life Insurance Company of the Year

    This award is for licensed* life insurance companies that have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries in New Zealand between 1 January 2020 and 31 December 2020.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Innovation of the Year

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    Innovation of the Year

    This category is open to organisations, teams or individuals operating in the New Zealand insurance industry. The innovation must be new rather than a performance or product enhancement. The innovation must have been launched in the New Zealand marketplace between 1 January 2020 and 31 December 2020.

    criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    Provide an overview of the innovation. This should include:

    a. a description of the innovation;

    b. the purpose and background of the innovation;

    c. specific objectives for the innovation.

    10% 

     2.

    Describe the development process for the innovation from conception through to prototyping and launch. Describe any challenges and how you overcame them.

    20% 

     3.

    Explain the extent of the innovation:

    a. in comparison to any existing like products or services;

    b. its unique value proposition to customers.

    30% 

     4.

    Outline how the innovation has benefited:

    a. your business (include financial impact);

    b. your customers;

    c. the industry.

    30% 

     5.

    Present the results of the innovation in relation to your initial objectives and customer feedback. Include data. 

    10%

    The submission MUST be 2,200 words or less.

  • Professional Services Firm of the Year

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    Professional Services Firm of the Year

    This award is for organisations that provided specialty professional services to the New Zealand insurance industry between 1 January 2020 and 31 December 2020. These include accounting, actuarial, consulting, loss adjusters, recruiters and legal services.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Service Provider to the Insurance Industry

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    Service Provider to the Insurance Industry

    This award recognises organisations that have made a significant contribution to the New Zealand insurance industry through services provided between 1 January 2020 and 31 December 2020. This includes retailers, investigators, specialist claims providers, claims preparers and building services. Businesses eligible for other industry award categories, including professional services, underwriting agencies, insurance brokers and insurers are not eligible to apply for this category.

    Criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    a. Using a case study describe a situation/event that occurred in 2020 where your organisation added significant value to your customers. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    b. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the current three years.

    20%
     2.

    Describe an initiative you undertook to support your community during 2020.

    20%

     3.

    a. What initiatives did you undertake to support your people through 2020?

    b. What was your approach to inducting new staff in 2020?

    c. Provide an overview of your approach to learning and development activities for your people in 2020.

    d. How did you ensure your staff remained engaged and connected with each other, your customers and your strategy during 2020?

    e. Measures of success include staff turnover, retention and absenteeism, and staff engagement.

    20%
     4.

    a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market.

    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer.

    c. Identify further changes you see anticipate in your market in the next 3–5 years and describe what you are doing to prepare for these.

    20%
     5.

    Beyond your day-to-day business dealings, describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and supporting the community.

    20%

    The submission MUST be 2,500 words or less.

  • Excellence in Workplace Diversity and Inclusion

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    Excellence in Workplace Diversity and Inclusion

    This award recognises and promotes organisational excellence and achievement in diversity and inclusion in the workplace and the wider New Zealand insurance industry between 1 January 2020 and 31 December 2020. Some of the key aspects of workforce diversity are in the areas of age, ethnicity, gender, LGBTIQ, religion, mental health, domestic family violence and accessibility.

    Your organisation must demonstrate it has specific initiatives already in place to promote diversity and inclusion. These initiatives must be appropriate and relevant to your organisation and its employees and distributors if appropriate

    These could include:

    • Training programs in diversity and inclusion for staff;
    • An organisation inclusion and/or diversity policy;
    • Employee access to diversity and inclusion resources (e.g. training materials, an online diversity calendar, buddy programs, ebooks or online learning);
    • Community projects that offer opportunities for others inside and outside of the organisation.

    criteria

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    Provide a brief overview of your workplace diversity and inclusion (D&I) strategy. Include:

    a. business objectives and purpose of the D&I program/initiatives.

    b. details of why workplace diversity and inclusion are important to your business.

    c. a description of the overall programs and/or the opportunities available to demonstrate D&I in your workplace.

    d. any changes that were made to encourage inclusiveness within the workplace during the COVID-19 pandemic.

    e. how the program/initiatives link to the organisation’s corporate strategy.

    15% 

     2.

    Provide a description of the overall programs and/or the opportunities available to demonstrate D&I in your workplace. Include: 

    a. main event/program for each of the D&I focus areas in your business.

    b. key achievements in each focus areas.

    25% 

     3.

    Choose one of your D&I programs/initiatives and provide:

    a. the objectives/goals.

    b. an overview of the program.

    c. target audience.

    d. details of how the program is communicated across the workplace.

    e. participation rates.

    f. evidence and/or data to demonstrate an organisational behaviour/culture change approach as a result of the diversity and inclusion initiative (include engagement and/or satisfaction data).

    25% 

     4.

    Provide the data and comment on any changes and trends in the following areas of diversity for your staff:

    a. changes over the last 3 years in perception/values about D&I in the business (use engagement surveys or other data).

    b. changes in perception/engagement of cohorts in the business identifying with D&I focus areas.

    c. changes over the last 5 years in the proportion and diversity of staff in all D&I focus areas; throughout the organisation across role types (from entry level to board).

    d. flexible work arrangements – including parental leave, return to work, support for caregivers (children, elderly and other dependents).

    e. gender pay equality.

    20% 

     5.

    Overview your recruitment approach to attracting and retaining a diverse workforce of insurance professionals. 

    15% 


    Submissions MUST be 2,000 words or less.

  • Insurance Learning Program of the Year

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    Insurance Learning Program of the Year

    This award recognises the efforts of organisations that have demonstrated a genuine commitment to improving the professionalism of their people through the development and implementation of a learning program between 1 January 2020 and 31 December 2020.

    criteria

    Submissions must highlight one learning program (excluding leadership, safety and soft skills programs), that demonstrates commitment to developing the skills staff require to be successful in their roles.

    Submissions must address all the following criteria in relation to your New Zealand operations:

     1.

    Provide a brief overview of your insurance learning programs and initiatives. Include:

    a. a description

    b. the purpose and background

    c. specific learning or performance outcomes

    d. the link between the learning or performance outcomes and your business strategy

    15% 
     2.

    Choose one of your learning programs and describe:

    a. the design of the learning program or initiative 

    b. the process and/or people used to develop the initiative

    c. how you delivered the program or initiative and why you chose that delivery option

    d. the target audience and participant rates 

    e. how you incorporated digital elements

    f. how you ensured the learning met accessibility standards

    25% 
     3.

    For the program outlined in question 2 above, provide evidence and/or data to demonstrate learning satisfaction and implementation of the learning in the workplace.

    20% 
     4.

    For the program outlined in question 2 above, describe any challenges, constraints and limitations and how you overcame them. Did overcoming these constraints have any impact of the content or delivery of the program? 

    10% 
     5.

    What impact has the program or initiative had on your learners and the business? How has the learning led to more successful business performance? How did you measure this? Include data and describe the findings.

    15% 
     6.

    What lessons did you learn and how would you apply these learnings to any future programs or initiatives? 

    15% 

    The submission MUST be 2,200 words or less.

  • Young Insurance Professional of the Year

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    Young Insurance Professional of the Year

    This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the New Zealand insurance industry during 2020. This award should be self-nominated and written by the nominee.

    criteria

    The candidate must be 35 years of age or under as at 31 December 2020 and have more than three years of experience in the industry. Previous entrants are eligible to apply up to three times in total.

    Submissions must address all the following criteria:

     1.

    Provide a brief career synopsis. Include the age at which you first joined the industry, what attracted you to it and outline the roles you have held.

    5% 

     2.

    Provide an overview of any formal study, qualifications and professional development undertaken over the past 3 years.

    15% 

     3.

    Describe why you are passionate about working in insurance.

    10%

     4.

    Provide an overview of what your top achievement in 2020 was and describe why. Include data or evidence to support this.

    20%

     5.

    Provide examples of where you contributed to the insurance industry. This may include, but is not limited to, participation in committees, writing industry papers, contribution to publications and speaking at conferences, to community groups or to schools.

    15% 

     6.

    Outline your career goals and your plan to achieve your major milestones.

    20% 

     7.

    Overview what you see as the major challenges within the insurance market in the next 3–5 years are and describe what you are doing to prepare yourself for these.

    10% 

     8.

    Describe why winning this award is important to you.

    5% 

    The submission MUST be 1,750 words or less.

  • Broking Professional of the Year

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    Broking Professional of the Year

    This award is open to any experienced individual broker who has consistently demonstrated outstanding achievement as an insurance broker throughout their career in New Zealand, adding value for customers, colleagues and their employer. This category can be entered into through direct submission or nomination by a third party.

    criteria

    The candidate must have been employed in the New Zealand insurance industry during the period 1 April 2020 – 31 March 2021.

    Submissions must address all the following criteria:

     1.

    Provide a brief career synopsis.

    10% 
     2.

    Provide an overview of any formal study or qualifications and describe your overall approach to your own professional development. 

    10% 
     3.

    Provide an overview of your portfolio including size and breadth and/or other general responsibilities in your current role.

    10% 
     4.

    Describe your approach to business development, ongoing client servicing and highlight how you add value to your clients. Provide data and evidence to support customer satisfaction. 

    30% 
     5.

    Provide examples of where you have displayed industry leadership. This may include, but is not limited to, participation in industry bodies, contribution to publications and speaking at conferences, within your business and/or across the wider community. How have you contributed to the personal development/mentoring of others within the industry or your organisation?

    15% 
     6.

    Overview what you consider to be your most significant contribution in your broking job role to date and explain why.

    15% 
     7.

    Testimonials from at least two senior insurance leaders.

    10% 

    The submission MUST be 1,750 words or less.

    If you are nominating someone else, please describe your relationship to that individual.

  • Insurance Leader of the Year

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    Insurance Leader of the Year

    This award is open to any individual in the New Zealand insurance industry who has demonstrated outstanding leadership during 2020 that has benefited the insurance industry. This category can be made through direct submission or nomination by a third party.

    criteria

    Submissions should include:

     1.

    A brief career synopsis.

    10% 

     2.

    An overview of any formal study or qualifications and a description of how the nominee approaches their professional development.

    10%

     3.

    An example of where the nominee has applied and implemented outstanding leadership of a major initiative during 2020. Describe the impact on the business, the industry and the customers. 

    50% 

     4.

    An overview of how the nominee has promote the insurance industry to the market, broader community and/or government to improve its image and reputation. Please provide examples. 

    30% 

    The submission MUST be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to that individual.

  • ANZIIF Lifetime Achievement Award

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    ANZIIF Lifetime Achievement Award

    This award recognises an outstanding individual who has significantly contributed to the advancement, promotion and improvement of the insurance industry in New Zealand over the span of their career. The candidate must have worked in the insurance industry over a period of at least 15 years. This category can be made through direct submission or nomination by a third party. Multiple awards may be made in this category.

    criteria

    The submission should include:

     1.

    A brief career synopsis.

     2.

    Examples of outstanding leadership displayed throughout their career, including major initiatives, improvements and successes in their business and the market.

     3.

    A description of their personal contribution to the development, advancement, promotion and improvement of the insurance industry. This can include, but is not limited to, participation in committees, contribution to publications and white papers, and speaking at conferences. 

     4.

    Describe the legacy that they have left through their work in the industry.

    The submission MUST be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to that individual.