Award Categories

The New Zealand Industry Awards is the insurance industry's annual celebration of excellence, professionalism and community and is now in its fifth year.

Award submissions are open to all companies operating in the New Zealand insurance industry. Submissions close Thursday 7 July 2016. The Awards are adjudicated by an esteemed panel of industry judges, all of whom are bound by confidentiality agreements and excluded from accessing or participating in categories in which a conflict of interest may be present. Judges read each submission, scoring them individually, and voting takes place under the supervision of EY.

Award winners are announced and presented at the Awards night attended by over 400 insurance professionals at SKYCITY Auckland on Thursday 10 November 2016.

Download the full submission criteria guide

  • Small-Medium Broking Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Small-Medium Broking Company of the Year

    This award is open to small-medium insurance broking companies who have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2016
    – 31 March 2017. Companies with a gross written premium under $50 million or revenue under $15 million are eligible for this award.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a stand- alone, or is a division of a larger organisation or is part of a broking network;
    b. your business strategy and objectives;
    c. how you manage your underwriting relationships and overview the impact this has on your business.

    15% 

    2. Overview and discuss client retention in your business. This should include:

    a. any programs or added value services offered;
    b. any measures you have in place to assess customer satisfaction;
    c. your data for client retention over the previous 3 years.

     20%

    3. Overview your customer acquisition strategy and approach. Provide data.

    15%

    4. Provide and describe your financial results for the last 3 years including but not limited to premium growth, gross income, profit, GWP and headcount.

    20%

    5. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15%

    6. Describe how your business contributes to the professionalism of the insurance 5% industry in terms of industry involvement, your customers and any philanthropic support to the community.

    5% 

    7. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

    10%


    The submission must be 2,750 words or less.

  • Large Broking Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Large Broking Company of the Year

    This award is open to large insurance broking companies who have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2016 – 31 March 2017. Companies with a gross written premium over $50 million or revenue over $15 million are eligible for this award.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a stand- alone, is a division of a larger organisation or is part of a broking network;
    b. your business strategy and objectives;
    c. any customer segments you service;
    d. how you manage your underwriting relationships and overview the impact this has on your business.

    15%

     

    2. Overview and discuss client retention in your business. This should include:

    a. any programs or added value services offered;
    b. any measures you have in place to assess customer satisfaction;
    c. your data for client retention over the previous 3 years.

    20% 

    3. Overview your customer acquisition strategy and approach. Provide data. 

    15% 

    4. Provide and describe your financial results for the last 3 years including but not limited to premium growth, gross income, profit, GWP and headcount.

     20%

    5. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

     15%

    6. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and any philanthropic support to the community.

     5%
    7. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.
     10%


    The submission must be 3,500 words or less.

  • Large Broking Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Large Broking Company of the Year

    This award recognises a New Zealand underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between 1 April 2016 – 31 March 2017. Definition: Underwriting agencies holding authority to quote and issue insurance products on behalf of principal insurers and/or Lloyd’s.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a stand- alone or is a part of a larger organisation;
    b. your business strategy and objectives.

    10%

     

    2. Overview your customers and the products and services you provide to them and explain why your offering is unique.

    10% 

    3. Provide your financial results over the last 3 years. Provide commentary on the results including business growth, headcount changes, client retention and profitability.

    15% 

    4. Provide an overview of your claims management support for customers and your engagement with insurers. This should include details of the lodgement process, allocation of resources and dispute resolution. Provide an example of where you were involved in a major claim, your involvement and the customer outcome.

    15%

    5. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include any survey results.

    15%

    6. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15%

    7. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community.

    10%

    8. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these. 

    10% 


    The submission must be 2,500 words or less.

  • Direct General Insurance Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Direct General Insurance Company of the Year

    This award is open to licensed† general insurance companies, subsidiary of, or joint venture business selling through the direct channel (but not underwriting agencies or intermediated insurers) which have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2016 – 31 March 2017. This can include individual direct brands for large insurance groups.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a stand- alone or is a division of a larger organisation;
    b. your business strategy and objectives.
     

    5% 

    2. Describe how you use digital channels and social media to engage customers.
     

    10% 

    3. Overview the measures you have in place to assess customer satisfaction, including data for the past 3 years and a description of what you do with the results. Include claims satisfaction data in your response.

    20% 

    4. Overview your disaster response approach and through a recent example describe the additional services and support you provide. Include an overview of average response times.

    15% 

    5. Overview your disputes resolution data including total number of complaints, internal disputes and any referrals from the disputes resolution tribunal.

    5% 

    6. Provide financial results from the last 3 years including but not limited to GWP, client retention, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

    15% 

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities; 
    c. staff retention; 
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    8. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community.

    5%

     

    9. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

    10%


    The submission must be 3,000 words or less.

    † Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.


  • Intermediated Insurance Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Intermediated Insurance Company of the Year

    This award recognises licensed† general insurance companies (but not underwriting agencies or direct insurers) which have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2016 – 31 March 2017.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured;
    b. your business strategy and objectives;
    c. your major customer segments/ product classes and the service model you operate. Where possible, provide percentages to enhance overview.

    5% 

    2. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response.

    20% 

    3. Overview your disaster response approach and through a recent example describe the additional services and support you provide. Include an overview of average response times.
     

    15% 

    4. Overview your disputes resolution data including total number of complaints, internal disputes and any referrals from the disputes resolution tribunal.
     

    5% 

    5. Provide financial results from the last 3 years including but not limited to GWP, client retention, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. Comment on the results.
     

    20% 

    6. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    7. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community.

    10% 

    8. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these. 

    10% 


    The submission must be 3,500 words or less.

    † Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.


  • Life Insurance Company of the Year

    6th Annual New Zealand Insurance Industry Awards

    Life Insurance Company of the Year

    This award is for licensed† life insurance companies who have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries in New Zealand from 1 April 2016 – 31 March 2017.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured;
    b. your business strategy and objectives;
    c. whether the business operates as a stand-alone business or is a division of a larger organisation.
     

    5%

    2. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response.
     

    25% 

    3. Describe any innovations introduced and how these have benefited the customer.

    15% 

    4. Provide financial results from the last 3 years including but not limited to insurance risk premium, investment income, client retention, after-tax profit and cost-to-income ratio. Comment on the results.

    20% 

    5. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    6. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community.
     

    10% 

    7. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

    10% 

    The submission should be 2,750 words or less.

    † Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.

  • Innovation of the Year

    6th Annual New Zealand Insurance Industry Awards

    Innovation of the Year

    This category is open to organisations, teams or individuals operating in the New Zealand insurance industry. The innovation must be new rather than a performance or product enhancement. The innovation must have been introduced into the New Zealand marketplace between 1 January 2016 – 31 December 2016.

    Submissions should address the following criteria in relation to New Zealand operations:

    1. Provide an overview of the innovation. This should include:

    a. a description of the innovation;
    b. the purpose and background of the innovation;
    c. specific objectives for the innovation.
     

    15% 

    2. Describe the development process for the innovation from conception through to prototyping and launch. Describe any challenges and how you overcame them.

    25% 

    3. Explain the extent of the innovation:

    a. in comparison to any existing like products or services;
    b. its unique value proposition to customers.
     

    10% 

    4. Outline how the innovation has benefited:

    a. your business (include financial impact);
    b. your customers;
    c. the industry.
     

    30% 

    5. Present the results of the innovation in relation to your initial objectives and any customer feedback. Include data. 

    20%


    The submission should be 2,200 words or less.


  • Service Provider to the Insurance Industry

    6th Annual New Zealand Insurance Industry Awards

    Service Provider to the Insurance Industry

    This award recognises organisations which have made a significant contribution to the New Zealand insurance industry through services provided between 1 April 2016 – 31 March 2017. This includes retailers, specialist claims providers, claims preparers and building services.

    Organisations that are eligible for other industry award categories including professional services, brokers and general insurers are not eligible to apply for this award.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured;
    b. what percentage of your revenue is derived from the insurance industry;
    c. a description of the insurance customer segments you work with, the number of insurance clients you support and how you service them.
    .

    10% 

    2. Describe how your business supports the insurance industry to be more effective in its day-to-day operations. Provide evidence.
     

    20% 

    3. Give an overview of how you measure satisfaction and provide the data.
     

    20% 

    4. Describe any innovations or significant changes introduced during the period and how these have benefited your business, the insured and insurer.
     

    20% 

    5. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry.
     

    10% 

    6. Beyond your day-to-day business dealings, describe how your company supported the insurance industry during the period. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers, conducting research and contribution to publications, conferences, education and professional development.
     

    10% 

    7. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this.

    10% 


    The submission must be 1,750 words or less.


  • Insurance Learning Program of the Year

    6th Annual New Zealand Insurance Industry Awards

    Insurance Learning Program of the Year

    This award recognises the efforts of organisations that have demonstrated a genuine commitment to improving the professionalism of their people through the development and launch of a learning program between 1 January 2016 – 31 December 2016.

    Submissions must highlight one program, excluding leadership and soft skills programs, that demonstrates commitment to developing the skills staff require to be successful in their roles.

    1. Provide an overview of the learning program or initiative. This should include:

    a. a description;
    b. the purpose and background;
    c. specific learning outcomes;
    d. the link between the learning outcomes and your business strategy.

    20% 

    2. Describe the design of the learning program or initiative and the process and/or people used to develop the initiative.

    20% 

    3. Describe how you delivered the program or initiative and why you chose that delivery option.

    20% 

    4. Describe any challenges, constraints and limitations and how you overcame them.
     

    10% 

    5.  What impact has the program or initiative had on your learners and the business? How did you measure this? Include data and describe the findings.
     

    20% 

    6. What lessons did you learn and how would you apply these learnings to any future programs or initiatives? 

    10% 


    The submission must be 2,200 words or less.


  • Professional Services Firm of the Year

    6th Annual New Zealand Insurance Industry Awards

    Professional Services Firm of the Year

    This award is for organisations that provided specialty professional services to the New Zealand insurance industry between 1 April 2016 – 31 March 2017. These include accounting, actuarial, consulting, loss adjusters and legal services.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include: 

    a. how the business is structured;
    b. what percentage of your revenue is derived from the insurance industry;
    c. a description of the insurance customer segments you work with, the number of insurance clients you support and how you service them.

    10% 

    2. Overview the measures you have in place to assess customer satisfaction, providing the data and commenting on the results.

     
    20% 

    3. Describe any innovations or significant changes introduced during the period and how these have benefited your business, and the insurance industry.
     

    20% 

    4. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry.

     
    15% 

    5. Provide an overview of your commitment to the insurance industry during the period. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers research and contribution to publications, conferences, education and professional development.

     
    20% 

    6. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this. 

    15% 


    The submission must be 1,750 words or less.


  • Young Insurance Professionals Employer of the Year

    6th Annual New Zealand Insurance Industry Awards

    Young Insurance Professionals Employer of the Year

    This award recognises organisations that demonstrated a commitment to the employment and development of young insurance and finance professionals between 1 April 2016 – 31 March 2017. Young insurance professionals are defined as being 35 years or younger.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Describe why young people are important to your business.
     

    10% 

    2. Overview your recruitment approach for young insurance professionals describing:

    a. how you presented the benefits of the insurance industry;
    b. how you presented your company as a great place to work for young people.

    10% 

    3. Describe your learning and development pathways for young professionals.
     

    20% 

    4. Overview the programs in place specifically to retain young insurance professionals.
     

    10% 

    5. Provide the data and comment on the following:

    a. percentage of new starters under 35;
    b. proportion of staff under 35 across the organisation across role types (from board to entry level);
    c. regretted turnover of staff under 35;
    d. engagement or satisfaction data.
     

    20% 

    6. Describe what programs are in place or opportunities are available within your company that facilitate young people to contribute to the broader professionalism of the insurance industry.
     

    10% 

    7. Thinking about the future of the industry and your business, what skills have you identified as being critical and how is this impacting your recruitment, retention and development pathways?

    20% 


    The submission must be 2,000 words or less.



  • Women’s Employer of the Year

    6th Annual New Zealand Insurance Industry Awards

    Women’s Employer of the Year

    This award recognises the efforts between 1 April 2016 – 31 March 2017 of insurance-based organisations that have demonstrated a genuine commitment and taken positive steps to improving gender equality and diversity across their organisation and the wider industry.

    Submissions must address all of the following in relation to your New Zealand operations:

    1. State the objectives for gender equality in your business.

    5% 

    2. Overview your remuneration policy including:

    a. gender pay objectives;
    b. superannuation initiatives;
    c. the program in place to achieve your objectives and the timeframe in which you will achieve them;
    d. the impact to your business to achieve the objectives;
    e. evidence to support program implementation.
     

    20% 

    3. Describe the frameworks and programs in place to support career progression and professional development for women.
     

    20% 

    4. Document the percentage gender composition and provide commentary on any changes/trends:

    a. across each level of your workforce (board to entry-level roles);
    b. for direct reports to CEO and at two levels below for core ‘insurance’ business roles (claims, underwriting and distribution) and non-core business roles (support, administration, finance, marketing, human resources, actuarial etc.);
    c. overview of how your gender composition has changed over the past 5 years and describe the impact this has had on workplace culture and engagement.
     

    40% 

    5. Overview of the parental leave and return to work programs available to females and males; indicate the participation percentages for both genders.

    15% 

    The submission must be 2,200 words or less.


  • Young Insurance Professional of the Year

    6th Annual New Zealand Insurance Industry Awards

    Young Insurance Professional of the Year

    This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the New Zealand insurance industry during the period 1 April 2016 – 31 March 2017.

    The candidate must be under 35 years of age at 31 March 2017 and have more than three years of experience in the industry. Previous entrants are eligible to apply up to three times in total.

    Submissions must address all of the following:

    1. Provide a brief career synopsis. Include the age at which you first joined the industry, what attracted you to it and outline the roles you have held.
     

    5% 

    2. Provide an overview of any formal study, qualifications and professional development undertaken over the past 3 years.
     

    15% 

    3. Describe why you are passionate about working in insurance.
     

    10%

    4. Provide an overview of what your top achievement in 2016 was and describe why. Include data or evidence to support this.
     

    20%

    5. Provide examples of where you contributed to the insurance industry. This may include, but is not limited to, participation in committees, writing industry papers, contribution to publications and speaking at conferences, to community groups or to schools.
     

    15% 

    6. Outline your career goals and your plan to achieve your major milestones.
     

    20% 

    7. Overview what you see as the major challenges within the insurance market in the next 3–5 years are and describe what you are doing to prepare yourself for these.
     

    10% 

    8. Describe why winning this award is important to you. 

    5% 


    The submission must be 1,750 words or less.


  • Broking Professional of the Year

    6th Annual New Zealand Insurance Industry Awards

    Broking Professional of the Year

    This award is open to any experienced individual broker who has consistently demonstrated outstanding achievement as an insurance broker throughout their career in New Zealand, adding value for customers, colleagues and their employer. They must have been employed in the New Zealand insurance industry during the period 1 April 2016 – 31 March 2017. This category can be entered into through direct submission or nomination by a third party.

    The candidate must have a minimum of five years of experience in the industry and spent the majority of their broking career in New Zealand. Previous entrants are eligible to apply up to three times in total.

    Submissions should include:

    1. A brief career synopsis.
     

    10% 

    2. An overview of any formal study or qualifications and describe your overall approach to your own ongoing professional development.
     

    10% 

    3. An overview of your portfolio including size and breadth and/ or other general responsibilities in your current role.

    10% 

    4. Describe your approach to business development, ongoing client servicing and highlight how you add value to your clients. Provide data and evidence to support customer satisfaction.
     

    30% 

    5. Provide examples of where you have displayed industry leadership. This may include, but is not limited to, participation in industry bodies, contribution to publications and speaking at conferences, within your business and/or across the wider community.

    15% 

    6. Overview what you consider to be your most significant contribution in your broking job role to date and explain why.

    15% 

    7. Testimonials from at least two senior insurance leaders.

    10% 

    The submission must be 1,750 words or less. If you are nominating someone else, please describe your relationship to that individual.


  • Insurance Leader of the Year

    6th Annual New Zealand Insurance Industry Awards

    Insurance Leader of the Year

    This award is open to any individual in the insurance industry who has demonstrated outstanding leadership that has benefited the New Zealand insurance industry during 2016. This category can be made through direct submission or nomination by a third party.

    Submissions should include:

    1. A brief career synopsis.

    10% 

    2. An overview of any formal study or qualifications and describe your overall approach to your own professional development. 

    10%

    3. An example of where you applied and implemented outstanding leadership of a major initiative during 2016. Describe the impact on the business, the industry and the customers.
     

    50% 

    4. An overview of how you promote the insurance industry to the market, broader community and/or government to improve its image and reputation. Please provide examples. 

    30% 


    The submission must be 1,500 words or less. If you are nominating someone else, please describe your relationship to that individual.


  • ANZIIF Lifetime Achievement Award

    6th Annual New Zealand Insurance Industry Awards

    ANZIIF Lifetime Achievement Award

    This award recognises an outstanding individual who has significantly contributed to the advancement, promotion and improvement of the insurance industry in New Zealand over the span of their career. The candidate must have worked in the insurance industry over a period of at least 10 years with the majority of their work being undertaken in the New Zealand market.

    This category can be made through direct submission or nomination by a third party

    The submission should include:

    1. A brief career synopsis.

    2. Examples of outstanding leadership displayed throughout their career, including major initiatives, improvements, and successes to their business and the market.

    3. A description of their personal contribution to the development, advancement, promotion and improvement of the insurance industry. This can include, but is not limited to, participation in committees, contribution to publications and white papers, speaking at conferences and the contribution to the development of people within their own business.

    4. Describe the legacy they will leave when they leave the industry. 


    As a guide the submission should be 1,500 words or less. If you are nominating someone else, please describe your relationship to that individual.