Award Categories

Entering the annual New Zealand Insurance Industry Awards is a great way to showcase your achievements, gain recognition for your successes and promote your business to staff and customers. Award submissions are open to all companies operating in the New Zealand insurance industry. 

Submissions are now open and close at midnight on Friday 12 July. Please review the Submission Criteria Guide as it includes important guidelines and tips to keep in mind when preparing your submission, along with the selection criteria relevant to each category. 

If you're in doubt or need help, please contact Rachel Magill through email or on 03 9613 7273.


  • Small–Medium Broking Company of the Year

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    Small–Medium Broking Company of the Year

    This award is open to small-medium insurance broking companies who have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2018 and 31 March 2019. Companies with a gross premium under $50 million are eligible for this award.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone,or is a division of a larger organisation or is part of a broking network;
    b. your business strategy and objectives;
    c. how you manage your underwriting relationships and overview the impact this has on your business.

    10% 

    2. Overview and discuss how you approach sales in your business. This should include: 

    a. any programs or added value services offered;
    b. any measures you have in place to assess customer satisfaction;
    c. your data for client retention over the previous 3 years.

     20%

    3. How is your business transitioning to a solution based model?

    15%

    4. a. Describe a major change or innovation implemented in the last year that addresses a business issue or change in the market;

    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these.

     15%

    5. Provide and describe your financial results for the last 3 years including but not limited to: premium growth, gross income, profit, GWP and headcount.

    10%

    6. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    20%

    7. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and any philanthropic support to the community.

    10% 


    The submission MUST be 2,750 words or less.


  • Large Broking Company of the Year

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    Large Broking Company of the Year

    This award is open to large insurance broking companies who have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2018 – 31 March 2019. Companies with a gross written premium over $50 million or revenue over $15 million are eligible for this award.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone, is a division of a larger organisation or is part of a broking network;
    b. your business strategy and objectives;
    c. any customer segments you service;
    d. how you manage your underwriting relationships and overview the impact this has on your business.

    10%

     

    2. Overview and discuss how you approach sales in your business. This should include:

    a. any programs or added value services offered;
    b. any measures you have in place to assess customer satisfaction;
    c. your data for client retention over the previous 3 years.

    20% 

    3. Overview your risk management business and provide an example of where you have delivered value to your customer. Provide data to support your answer.

    15% 


    4. a. Describe a major change or innovation implemented in the last year that addresses a business issue or change in the market.

    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these.

     10%

    5. Provide and describe your financial results for the last 3 years including but not limited to premium growth, gross income, profit, GWP and headcount.

     15%

    6. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

     15%

    7. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and any philanthropic support to the community.

     10%

    8. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

     10%


    The submission MUST be 3,500 words or less.

  • Underwriting Agency of the Year

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    Underwriting Agency of the Year

    This award recognises a New Zealand underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between 1 April 2018 – 31 March 2019. Definition: Underwriting agencies holding authority to quote and issue insurance products on behalf of principal insurers and/or Lloyd’s.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone, or is a division of a larger organisation;
    b. your business strategy and objectives.

    10%

     

    2. What differentiates your organisation from your competitors? Provide an overview of your customers and the products and services you provide them and explain why your offering is unique. Provide data.

    15% 

    3. Provide an overview of your claims management support for customers and your engagement  with insurers. This should include details of the lodgement process, allocation of resources and dispute resolution. Provide an example of where you were involved in a major claim, your involvement and the customer outcome.

    10% 

    4. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include any survey results.

    15%

    5a. Describe a major change implemented in the last year that addresses a business issue or change in the market

    b. Identify further changes you see in your market in the next 3-5 years and describe what you are doing to prepare for these.

    15%

    6.  Provide your financial results over the last 3 years. Provide commentary on the results including business growth, headcount changes, client retention and profitability.

     10%

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15%

    8. Describe how your company contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and your philanthropic support to the community.

    10%


    The submission MUST be 2,500 words or less.

  • Direct General Insurance Company of the Year

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    Direct General Insurance Company of the Year

    This award is open to licensed general insurance companies, subsidiary of, or joint venture business selling through the direct channel (but not underwriting agencies or intermediated insurers) that have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2018 – 31 March 2019. This can include individual direct brands for large insurance groups.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone or is a division of a larger organisation;
    b. your business strategy and objectives.
     

    10% 

    2. Describe the sales and marketing strategies and programs that you implement to engage customers.
     

    10% 

    3. Overview the measures you have in place to assess customer satisfaction, including data for the past 3 years and a description of what you do with the results. Include claims satisfaction data in your response.

    15% 

    4. Describe a recent situation that has occurred where your organisation has added significant value to your customers and the wider community. Provide data.

    15% 

    5.  Describe how your business is responding to the Fair Insurance Code and how you measure your performance to this code. Include details of complaints including numbers and how you deal with them. 

    10% 

    6. Provide financial results from the last 3 years including but not limited to GWP, client retention, gender pay equity, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

    10% 

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities; 
    c. staff retention; 
    d. measures of success e.g. staff engagement, staff turnover, succession planning, gender equity, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and any philanthropic support to the community.

    5%

     

    9. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

    10%


    The submission MUST be 3,500 words or less.

    * Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.


  • Intermediated Insurance Company of the Year

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    Intermediated Insurance Company of the Year

    This award recognised licensed* general insurance companies (but not underwriting agencies or direct insurers) who have demonstrated strong performance and outstanding service for their customers in New Zealand from 1 April 2018 – 31 March 2019.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone, or is a division of a larger organisation;
    b. your business strategy and objectives;
    c. your major customer segments/ product classes and the service model you operate. Where possible, provide percentages to enhance overview.

    10% 

    2. Describe the sales and marketing strategies and programs that you implement to engage customers.

    10% 

    3. Overview the measures you have in place to assess customer satisfaction, including data for the past 3 years and a description of what you do with the results. Include claims satisfaction data in your response.
     

    15% 

    4. Describe a recent situation that has occurred where your organisation has added significant value to your customers and the wider community. Provide data.
     

    15% 

    5. Describe how your business is responding to the *Fair Insurance Code and how you measure your performance to this code. Include details of complaints including numbers and how you deal with them.

    10% 

     6. Provide financial results from the last 3 years including but not limited to GWP, client retention, gender pay equity, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

     

    10%

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, succession planning, gender equity, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and your philanthropic support to the community.

    5% 

    9. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these. 

    10% 


    *Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.

    The submission MUST be 3,500 words or less.

  • Life Insurance Company of the Year

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    Life Insurance Company of the Year

    This award is for licensed* life insurance companies that have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries in New Zealand between 1 April 2018 and 31 March 2019.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a standalone business or is a division of a larger organisation;
    b. your business strategy and objectives;

    15%

    2. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response.
     

    20% 

    3. Describe any innovations implemented in the last year that have benefited your customers - provide details on how and why and include relevant data.

    15% 

    4. Provide financial results from the last 3 years including but not limited to insurance risk premium, investment income, client retention, gender pay equity, lapsed policy rates, after-tax profit and cost-to-income ratio. Comment on the results.

    15% 

    5. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to insurance qualifications and structured education programs;
    b. ongoing learning and development activities;
    c. staff retention;
    d. measures of success e.g. staff engagement, staff turnover, percentage of insurance qualified staff and percentage of staff who undertake professional development.

    15% 

    6. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community.
     

    10% 

    7. Identify the changes you see to your market in the next 3–5 years and describe what you are doing to prepare for these.

    10% 

    The submission MUST be 3,000 words or less.

    *Licensed under Section 19 of the Insurance (Prudential Supervision) Act 2010.

  • Innovation of the Year

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    Innovation of the Year

    This category is open to organisations, teams or individuals operating in the New Zealand insurance industry. The innovation must be new rather than a performance or product enhancement. The innovation must have been launched in the New Zealand marketplace between 1 April 2018 and 31 March 2019. The innovation must have been launched in the New Zealand marketplace between 1 January 2018 and 31 December 2018.

    criteria

    Submissions should address the following criteria in relation to New Zealand operations:

    1. Provide an overview of the innovation. This should include:

    a. a description of the innovation;
    b. the purpose and background of the innovation;
    c. specific objectives for the innovation.
     

    15% 

    2. Describe the development process for the innovation from conception through to prototyping and launch. Describe any challenges and how you overcame them.

    20% 

    3. Explain the extent of the innovation:

    a. in comparison to any existing like products or services;
    b. its unique value proposition to customers.
     

    15% 

    4. Outline how the innovation has benefited:

    a. your business (include financial impact);
    b. your customers;
    c. the industry.
     

    30% 

    5. Present the results of the innovation in relation to your initial objectives and customer feedback. Include data. 

    20%


    The submission MUST be 2,200 words or less.

  • Professional Services Firm of the Year

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    Professional Services Firm of the Year

    This award is for organisations that provided specialty professional services to the New Zealand insurance industry between 1 April 201 – 31 March 2019. These include accounting, actuarial, consulting, loss adjusters and legal services.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include: 

    a. how the business is structured;
    b. what percentage of your revenue is derived from the insurance industry;
    c. a description of the insurance customer segments you work with, the number of insurance clients you support and how you service them.

    10% 

    2. Overview the measures you have in place to assess customer satisfaction, providing the data and comment on the results.

    15% 

    3. Describe any innovations or significant changes introduced during the period and how these have benefited your business, and the insurance industry.
     

    20% 

    4. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry.

    20% 

    5. Provide an overview of your commitment during the period to the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers, research and contribution to publications, conferences, education and professional development.

     
    20% 

    6. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this. 

    15% 


    The submission MUST be 1,800 words or less.

  • Service Provider to the Insurance of the Year

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    Service Provider to the Insurance of the Year

    This award recognises organisations that have made a significant contribution to the New Zealand insurance industry through services provided between 1 April 2018 and 31 March 2019. This includes retailers, investigators, specialist claims providers, claims preparers and building services. Businesses eligible for other industry award categories, including professional services, underwriting agencies, insurance brokers and insurers are not eligible to apply for this category.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured;
    b. what percentage of your revenue is derived from the insurance industry;
    c. a description of the insurance customer segments you work with, the number of insurance clients you support and how you service them.

    10% 

    2. Describe how your business supports the insurance industry to be more effective in its day-to-day operations. Provide evidence.
     

    20% 

    3. Give an overview of how you measure satisfaction and provide the data.
     

    15% 

    4. Describe any innovations or significant changes introduced during the period and how these have benefited your business, the insured and insurer.
     

    20% 

    5. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry.
     

    15% 

    6. Beyond your day-to-day business dealings, describe how your company supports the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers, conducting research and contribution to publications, conferences, education and professional development.
     

    10% 

    7. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this.

    10% 


    The submission MUST be 1,800 words or less.


  • Excellence in Workplace Diversity and Inclusion

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    Excellence in Workplace Diversity and Inclusion

    This award recognises and promotes organisational excellence and achievement in diversity and inclusion in the workplace and the wider New Zealand insurance industry between 1 April 2018 and 31 March 2019. Some of the key aspects of workforce diversity are age, ethnicity, gender, sexuality, religion and disability.

    Your organisation must demonstrate that it has specific initiatives already in place to promote diversity and inclusion. These initiatives must be appropriate and relevant to your organisation and its employees. These could include:

    • Training programs in diversity and inclusion for staff;
    • An organisation inclusion and/or diversity policy;
    • Employee access to diversity and inclusion resources (e.g. training materials, an on-line diversity calendar, buddy programs, ebooks or elearning);
    • Community projects that offer opportunities for others inside and outside of the organisation.

    criteria

    Submissions must address all of the following in relation to your New Zealand operations:

    1. Provide an overview of your business. This should include:

    a. business objectives;
    b. purpose and background;
    c. details of why workplace diversity and inclusion is important to your business;

    d. link to overall corporate strategy.

    15% 

    2. Provide evidence and/or data to demonstrate an organisational behaviour/culture change approach as a result of the diversity and inclusion initiatives in the organisation. Include engagement or satisfaction data and any evidence you have of behavioural change.

    20% 

    3. Describe the programs in place or opportunities available within your company to demonstrate diversity and inclusion in your workplace. Provide evidence.

    30% 

    4. Provide the data and comment on any changes and trends in the following areas of diversity for your staff:

    a. gender;

    b. age;

    c. changes over the last 5 years in the proportion and diversity of staff; throughout the organisation across role types (from entry level to board);

    d. flexible work arrangements - including parental leave; return to work, support for caregivers (children, elderly and other dependants);

    e. gender pay equality.

    20% 

    5.  Overview your recruitment approach to attracting and retaining a diverse workforce of insurance professionals.
     

    15% 


    The submission MUST be 2,000 words or less.


  • Insurance Learning Program of the Year

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    Insurance Learning Program of the Year

    This award recognises the efforts of organisations that have demonstrated a genuine commitment to improving the professionalism of their people through the development and launch of a learning program between 1 January 2018 and 31 December 2018.

    criteria

    Submissions must highlight one program (excluding leadership and soft skills programs), that demonstrates commitment to developing the skills staff require to be successful in their roles. Submissions must address all the following criteria in relation to your New Zealand operations:

    1. Provide an overview of the learning program or initiative. This should include:

    a. a description;
    b. the purpose and background;
    c. specific learning outcomes;
    d. the link between the learning or performance outcomes and your business strategy.

    20% 

    2. Describe the design of the learning program or initiative and the process and/or people used to develop the initiative.

    20% 

    3. Describe how you delivered the program or initiative and why you chose that delivery option.

    20% 

    4. Describe any challenges, constraints and limitations and how you overcame them.
     

    10% 

    5.  What impact has the program or initiative had on your learners and the business? How has the learning led to more successful business performance? How did you measure this? Include data and describe findings.
     

    20% 

    6. What lessons did you learn and how would you apply these learnings to any future programs or initiatives? 

    10% 


    The submission MUST be 2,200 words or less.

  • Young Insurance Professional of the Year

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    Young Insurance Professional of the Year

    This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the New Zealand insurance industry during the period 1 April 2018 and 31 March 2019. This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the New Zealand insurance industry during the period 1 April 2018 and 31 March 2019. This award should be self-nominated and written by the nominee.

    criteria

    The candidate must be under 35 years of age at 31 March 2019 and have more than three years of experience in the industry. Previous entrants are eligible to apply up to three times in total.

    Submissions must address all of the following:

    1. Provide a brief career synopsis. Include the age at which you first joined the industry, what attracted you to it and outline the roles you have held.
     

    5% 

    2. Provide an overview of any formal study, qualifications and professional development undertaken over the past 3 years.
     

    15% 

    3. Describe why you are passionate about working in insurance.
     

    10%

    4. Provide an overview of what your top achievement in 2018 was and describe why. Include data or evidence to support this.
     

    20%

    5. Provide examples of where you contributed to the insurance industry. This may include, but is not limited to, participation in committees, writing industry papers, contribution to publications and speaking at conferences, to community groups or to schools.
     

    15% 

    6. Outline your career goals and your plan to achieve your major milestones.
     

    20% 

    7. Overview what you see as the major challenges within the insurance market in the next 3–5 years, and describe what you are doing to prepare yourself for these.
     

    10% 

    8. Describe why winning this award is important to you. 

    5% 


    The submission MUST be 1,750 words or less.

  • Broking Professional of the Year

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    Broking Professional of the Year

    This award is open to any experienced individual brokers who have consistently demonstrated outstanding achievement throughout their broking career, adding value for customers, colleagues and their employer. They must have been employed in the New Zealand insurance industry during the period 1 April 2018 – 31 March 2019. This category can be entered through direct submission or nomination by a third party.

    criteria

    Submissions should include:

    1. A brief career synopsis.
     

    10% 

    2. An overview of any formal study or qualifications and describe your overall approach to your own ongoing professional development.
     

    10% 

    3. An overview of your portfolio including size and breadth and/ or other general responsibilities in your current role.

    10% 

    4. Describe your approach to business development, ongoing client servicing and highlight how you add value to your clients. Provide data and evidence to support customer satisfaction.
     

    30% 

    5. Provide examples of where you have displayed industry leadership. This may include, but is not limited to, participation in industry bodies, contribution to publications and speaking at conferences, within your business and/or across the wider community. How have you contributed to the personal development/mentoring of others within the industry or your organisation?

    15% 

    6. Overview what you consider to be your most significant contribution in your broking job role to date and explain why.

    15% 

    7. Testimonials from at least two senior insurance leaders.

    10% 

    The submission MUST be 1,750 words or less.

    If you are nominating someone else, please describe your relationship to that individual.

  • Insurance Leader of the Year

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    Insurance Leader of the Year

    This award is open to any individual in the New Zealand insurance industry who has demonstrated outstanding leadership during 2018 that has benefited the insurance industry. This category can be made through direct submission or nomination by a third party.

    criteria


    Submissions should include:

    1. A brief career synopsis.

    10% 

    2. An overview of any formal study or qualifications and describe your overall approach to your own professional development. 

    10%

    3. An example of where you applied and implemented outstanding leadership of a major initiative during 2018. Describe the impact on the business, the industry and the customers.
     

    50% 

    4. An overview of how you promote the insurance industry to the market, broader community and/or government to improve its image and reputation. Please provide examples. 

    30% 


    The submission MUST be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to that individual.

  • ANZIIF Lifetime Achievement Award

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    ANZIIF Lifetime Achievement Award

    This award recognises an outstanding individual who has significantly contributed to the advancement, promotion and improvement of the insurance industry in New Zealand over the span of their career. The candidate must have worked in the insurance industry over a period of at least 10 years with the majority of their work being undertaken in the New Zealand. This category can be made through direct submission or nomination by a third party.

    criteria

    The submission should include:

    1. A brief career synopsis.

    2. Examples of outstanding leadership displayed throughout their career, including major initiatives, improvements and successes in their business and the market.

    3. A description of their personal contribution to the development, advancement, promotion and improvement of the insurance industry. This can include, but is not limited to, participation in committees, contribution to publications and white papers, and speaking at conferences. 

    4. Describe the legacy that they have left through their work in the industry.

    As a guide the submission MUST be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to that individual.