Webinar: How Insurers can be Smart and Nimble in Servicing SMEs

The current situation in Australia with COVID-19, bushfires and market pressure has required insurers to be responsive and agile in addressing the specific needs of small-medium enterprises.

How can insurers determine whether they have the right operating model, products and pricing tailored to the market or individual needs and the right culture and processes to consistently deliver efficient service?

Insurers are continuously pushed in opposite directions. On the one hand, they have to focus on being more customer-centric by tailoring insurance solutions to niche segments, as well as to individual customer needs. On the other hand, they need to focus on continuously operating better, faster and cheaper.

Join Johan Nelis from Duck Creek Technologies as he outlines an approach that will meet both objectives by leveraging smart technology and adjusting the operating model towards re-use and being nimble.


At the end of this webinar, attendees will be able to:

  • Discuss the reasons why insurers need to be smart and nimble
  • Explain how other insurers have benefited from transformation and integrated processes
  • Define the ‘smart and nimble’ approach in addressing the specificity of client needs


Registrations for this webinar are now closed.

For further information about this professional development program, please contact Bec Ciavarella, Events Manager.

Visit ANZIIF webinars to find out what else is coming up.


  • Johan Nelis

    Duck Creek Technologies

    Johan Nelis_Duck Creek_Grayscale

    Johan Nelis

    Director Solution Consulting APAC
    Duck Creek Technologies

    Johan is Director Solution Consulting for Duck Creek APAC, based in Sydney Australia. He works with Australian, American and Asian General Insurance companies to improve their overall performance.

    Johan's key focus areas include digital insurance, transformation & disruption, product, pricing, underwriting, claims, innovation and go-to-market.

    He has helped General Insurance companies achieve better customer satisfaction & retention, more committed agents & brokers, streamlined operations & processes, agility in introducing changes & offerings and more sophisticated products & pricing.

    Johan has given numerous key note speeches in Australia, Asia & Europe, and is author of Bestsellers: Business Process Improvement – Practical Guidelines for Successful Implementations and Management by Process - A Practical Road-map to Sustainable Business Process Management.


Are you interested in sponsorship opportunities for ANZIIF webinars? For more information on how your organisation can benefit as a sponsor of this leading professional development program, please contact Sara Cheong, Sponsorship Executive by phone on +61 3 9613 7200 or by email at [email protected].




Find a member

  • OR



23 Sep 2020

  • Online
  • 12:00pm - 1:00pm AEST*
    *Please visit Time and Date to establish the start time in your local time zone.
  • 1 Points
  • Member AUD: $35
    NZD: $37.50
    Non-Member AUD: $35
    NZD: $37.50

    Registrations are now closed

    Visit ANZIIF webinars to find out what's coming up.