Short Course
CSCH21

Cash Settling Standards for Claims Handling

This short course will provide insurance professionals understanding of the Australian Financial Services Licensee (AFSL) obligations and how to appropriately work with the option to cash settle claims. Students will understand best practices to create a cultural focus on honesty, fairness and transparency within the insurance industry.

0.5 CIP Points
Cash Settling Standards for Claims Handling
AUD $40
General Insurance Claims
Open Study Period
Intermediate
Enrol Now

0 Credit Points

What you'll learn

  • Understand high level Australian Financial Services licensee (AFSL) obligations
  • Identify ways to maintain a claims culture of fairness, honesty and efficiency when cash settling claims
  • Understand the impact on a customer when cash settling claims
  • Determine best practices when offering to cash settle.

Topics Covered

  • Introduction (with short knowledge check)
  • Understanding cash settlement
  • Cash Settlement Fact Sheet
  • Claims handling best practices
  • Test - 3 questions.
 
0.5 CIP Points
Cash Settling Standards for Claims Handling
AUD $40
General Insurance Claims
Open Study Period
Intermediate
Enrol Now