ANZIIF, in partnership with The Bridge International and CXO2, invites you to an exclusive webinar presenting the findings of the Heartbeat of General Insurance Report 2025 . This session will provide a clear view of what the research reveals and what it means for the future of our industry.
The team will present insights drawn from senior leaders across Australia and New Zealand, with 77% of respondents being board members, executives, and senior decision-makers. The discussion will cover emerging opportunities and threats, workforce sentiment, customer experience performance and role transitions, future skills requirements, and the accelerating impact of AI on roles, organisations, and operating models.
The research also showcases themes by segment, insurer size, and organisation type. This breakdown highlights how priorities differ across large insurers, mid-tier/challengers, underwriting agencies, niche/ specialist insurers and brokers. It provides a sharper lens on where investment, capability building, and technology adoption will have the greatest impact.
You will gain a practical understanding of how these trends affect strategy, capability, and governance. The session will outline actions that boards and executives can take to strengthen resilience, improve performance, and prepare for 2026 and beyond.
Speakers
Stuart Blake - Managing Director, The Bridge International
Stuart Brown - Partner, Lead General Insurance The Bridge International
Sara Elmstrom - CEO, CXO2 and Partner, The Bridge International