Thursday Thought-Leaders: AFCA’s Emerging Approaches to Family Violence and Elder Financial Abuse

This webinar provides an in-depth look at the Australian Financial Complaints Authority’s (AFCA) soon-to-be-published approaches on two critical topics: Family Violence and Financial Abuse of Older People. Scheduled for release in November 2025, these living approach documents are informed by the voices of lived experience, sector expertise, and evolving industry practices.

During the session, we will explore the practical implications of these approaches for insurers, highlighting key considerations when interacting with vulnerable consumers.

Attendees will gain actionable insights into recognizing warning signs, understanding common issues, and identifying appropriate responses, including options for financial assistance and industry guidance.

Key Takeaways

1. With an insurance focus, we will unpack the AFCA Approach to Family Violence, including:
   1. Warning signs of potential family violence and financial abuse
   2. Common issues that may arise
   3. Financial hardship and options for assistance
2. We will also discover insights into AFCA’s approach to Financial Abuse of Older People, including:
   1. When firms should act
   2. Common issues that may arise
   3. Relevant industry guidance and codes of practice

Speakers

Chris Siemers – Ombudsman, Banking & Finance

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