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0.25CIP Points

CASE STUDY — How the negligent reading of an exception led to wrongful advice

LF Ong LLB (Hons), CLP, ACII, AMII, MCI Arb, MMI Arb — Chartered Insurance Practitioner, Arbitrator & Mediator
14 Jan 2025 - Reading time 12 minutes
Claims General Insurance

In this real-life case study, a well-qualified and experienced loss adjuster failed to correctly interpret an exception to a burglary policy resulting in inaccurate, deemed negligent, advice being relayed to the policyholder. 

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