This year marks the 18th Claims Convention, a highly successful collaboration between AICLA and ANZIIF.
The AICLA/ANZIIF Claims Convention is the leading insurance claims event in Australasia, attracting delegates, industry experts and world-class speakers.
Themed New Frontiers and Disruptions in Claims, the convention will showcase presentations and a panel discussion led by prominent industry experts, exploring a variety of current topics impacting the claims sector. A key highlight will be a presentation by Andrew Hall, CEO of the Insurance Council of Australia, who will address the current state of the insurance market, recent developments, and emerging challenges.
The convention is the leading insurance event in Australasia, and is expected to attract over 350 delegates, industry experts and world-class speakers. Delegates will benefit from face-to-face networking with professionals from across the claims industry.
For further information, please view the brochure or contact the AICLA Admin Office.
The convention will feature a diverse range of speakers and topics, and include a panel discussion:
- The state of the insurance market, recent advancements, and future challenges
- Industry Performance Against Code Standards – Opportunities for Improvement
- General Insurance AI and the issues of introducing documents as evidence
- Hard to Place Risks – Lloyds Syndicates (How they operate)
- Navigating Claims: The Evolving Role of the Claims Broker
- Vulnerability How to Identify & What are Individuals’ Responsibilities – PANEL
- Fraudulent Trends in Claims
- 3 x 10min Insuretech Presentations
- Wellbeing Survey: I work in Insurance – Don’t hate me
- Lifestyle Speaker
Who Should Attend
Professionals engaged in the insurance industry, particularly in the area of claims including senior insurance company managers, brokers, re-insurers, loss adjusters, professional consultants, insurance lawyers, suppliers and service providers.
"Over the years I have seen firsthand the benefits that the Claims Convention delivers to claims professionals of all levels and experience. The speakers in the program are the experts in their field and deliver exceptionally informative sessions.
Equally as important is the networking opportunity the conference brings. Whilst we are sometimes employed by competing companies, I see the claims fraternity more like industry colleagues. Never has this been more evident than when being involved in the response to a CAT event.
It is a privilege to be part of the committee and give something back to two organisations that I have received so much from over 20 years."
David Gow, Head of Claims, CHU Underwriting Agencies Pty Ltd

Andrew Hall
Andrew Hall
Executive Director and CEO
Insurance Council of Australia
Andrew joined the Insurance Council of Australia in September 2020 from the Commonwealth Bank, where he served as the Executive General Manager for Corporate Affairs for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.
He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.
Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections.
His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign.
He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid, and PanKind, The Australian Pancreatic Cancer Foundation.
Award Categories & Criteria
Sponsorship
For more information on how your organisation can benefit as a sponsor of the AICLA/ANZIIF Claims Convention, please the team at [email protected].