AICLA/ANZIIF Claims Convention

Don't miss the 2026 AICLA/ANZIIF Claims Convention — The Evolution of Claims: From Response to Strategy

Claims has never been under more scrutiny, or carried more strategic weight. Spend a day with the people redefining what good claims practice looks like.

Now in its 19th year, the Claims Convention is the premier insurance claims event in Australasia and one of the industry's longest-standing partnerships. CC26 explores the evolving landscape of claims management and the growing strategic importance of claims professionals — bringing together leading experts, world-class speakers and practitioners from right across the sector.

More than 350 delegates attended last year, and strong demand is expected again.

Read the Program

Planned topics

The program features a diverse range of speakers, case studies and a panel discussion. Topics include:

• The General Insurance Industry – Response to Serious and Organised Fraud
• The Rise of Strata – A Complex Claims Case Study
• Evolution of Claims – Technology Transforming Liability Claims at Scale (M1 Case Study) 
• Tobacco Wars – Firebombing
• Beyond Response – How Claims Can Become a Partner in Resilience
• Panel Discussion –Claim Performance for Loss Adjusters / Response and Performance
• Managing Integrity Risk in Third-Party Recoveries and Credit Hire – “Distinguishing legitimate mobility support from opportunistic claim inflation”
• Driving Positive Policyholder Outcomes
• Unique Elements of CAT Activity in Australia, and the Accumulation Impact of Multiple Weather Events
  
  

Why attend

Each year the Convention draws leading voices from across Australia, New Zealand, the Pacific and Asia. Watch this space for more speakers to be confirmed.

• Get ahead of what regulators expect next Understand where scrutiny is intensifying and what it means for your processes, your documentation and your people.
• Turn claims data into commercial decisions Hear how leading teams are using insight to improve outcomes rather than simply report on them.
• Benchmark your practice against the market Sessions built on real cases and real numbers, not theory, so you can see where you sit.
• Build the relationships that make hard files easier The room brings together every link in the claims chain. Most delegates leave with contacts they use within the month.
• Earn 6 CIP Points Recognised professional development that counts towards your ANZIIF and AICLA obligations.

Format

CC26 runs as a full-day convention followed immediately by a three-hour cocktail function. 

This format has become a delegate favourite. The day delivers the content; the evening delivers the conversations, in a setting where you can follow up on what you heard without rushing for a flight.

Your registration covers:

• All convention sessions
• Access to the exhibition
• Convention app
• Session handouts
• Morning tea, lunch and afternoon tea
• Three-hour cocktail function

Who Should Attend

CC26 is built for professionals working in or alongside insurance claims, including:

• Senior insurance company managers
• Claims professionals across general and life insurance
• Loss adjusters
• Brokers and reinsurers
• Insurance lawyers
  Professional consultants
• Suppliers and service providers to the claims sector

Whether you are leading a claims function or building your career in one, the program is designed to be immediately useful.

CC26 returns to the newly renovated Sofitel Sydney Wentworth, an iconic Sydney landmark redesigned for a new era. Delegates will enjoy 5-star facilities and exceptional hospitality in the heart of the city. Exclusive accommodation rates have been secured for attendees — room allocations are limited, so early booking is encouraged.

For registration and event enquiries, contact the AICLA Admin Office. 

Not a member? ANZIIF membership pays for itself across a single event. Learn more about membership