AICLA/ANZIIF Claims Convention
8 December 2021

Time and date:

8 December 2021, 8:00am - 8:40pm AEDT

  • Registration & Trade Exhibition: 8:00am - 8:45am AEDT
  • Convention Sessions: 8:45am - 5:40pm AEDT
  • Cocktail Function: 5:40pm - 8:40pm AEDT
Venue: Four Seasons Hotel
199 George Street, Sydney, NSW
Early bird price:

AICLA, ANZIIF Member: $660

Non member: $880

Member group bookings (5 or more from one company): $600

Non member group bookings (5 or more from one company): $800

Early Bird pricing ends Monday 8 November, 2021.

CIP points: 6
View the Speakers

Register Now


After experiencing 2020 with minimal networking events and the cancellation of the 2020 Claims Convention, we are looking forward to bringing the community together at this years  convention. Delegates attending in person will gain the added benefit of face-to-face networking with professionals from across the claims industry. The event will also have a live streaming option for those delegates that may not be able to attend in person – more details will soon follow.

Themed Claims Meeting the Challenges – Pandemic, Disasters, Regulations & Technology Changes, the AICLA/ANZIIF Claims Convention is designed to give claims professionals the insights and knowledge they need to tackle the key issues facing their sector both now and moving into the future.

A dynamic program is planned, and the event is an ideal opportunity to socialise and network with professionals in the claims industry.

Who Should Attend

Professionals engaged in the insurance industry, particularly in the area of claims including senior insurance company managers, brokers, re-insurers, loss adjusters, professional consultants, insurance lawyers, suppliers and service providers.

Planned Topics

  • Australian Summer of Devastating Bushfires
  • The New (Cyber) Norm’: Cyber Risk Post Covid-19
  • Code of Practice and Regulatory Changes in Claims
  • Climate Change: Increased Natural Disasters
  • Business Interruption Claims in a Pandemic: Court Challenges and Outcomes Australia and Overseas 
  • Environment Impacts: Asbestos and Contamination Claims
  • Update from AFCA on Trends in Insurance Claims
  • Pre and Post Disaster Aerial Surveys
  • Mental Health Issues for Workers in a COVID Environment

View the Program

Convention and Cocktail Function

This year, the format will be a full-day convention followed immediately by a three-hour cocktail function. The CC21 ticket includes all convention sessions, access to the exhibition, CC21 app, handouts, morning and afternoon tea, lunch, , plus cocktail function.

The event this year will be hybrid, with a mix of delegates attending in person and via live streaming.


To register, please select the 'register now' button or download the registration form and email the completed version to [email protected].

For further information, visit the AICLA website or contact Tony Libke, Chief Executive [email protected].


AICLA and ANZIIF gratefully acknowledges the generous assistance and support of the 2021 AICLA/ANZIIF Claims Convention Organising Committee.

  • Glyn Lloyd - AICLA/Sedgwick
  • Tony Libke - AICLA
  • Sara Cheong - ANZIIF
  • David Gow - QBE
  • Joanna Lacorcia - Crawford & Company
  • Sara Malins - Sedgwick NZ
  • Colin McEnery - Gallagher
  • Sherrie Morton - AXA XL


Sponsorship opportunities for this event are available. For more information on how your organisation can benefit as a sponsor, please contact Tony Libke, Chief Executive at [email protected].



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Advanced Buildings logo
Johns Lyng Group logo


Bay Building Group logo
ClaimSafe logo
DM Built logo
Elements logo
Insurance Claims Rentals logo
Mitsubishi Apolic logo


JB-HI FI Solutions logo


Paynter Dixon logo

Speaker Gift

Riverwall logo

Recharge Station

GKA Investigations Group logo


ASTA logo


Beacon Building Services logo
Magna Constructions logo
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Andrew Hall

Andrew Hall


Insurance Council of Australia

Andrew joined the Insurance Council of Australia in September 2020 from the Commonwealth Bank, where he served as the Executive General Manager for Corporate Affairs for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections.

His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign.

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid, and PanKind, The Australian Pancreatic Cancer Foundation.

Avryl Lattin

Avryl Lattin


Clyde & Co

Avryl has extensive experience advising clients on corporate governance, compliance and regulatory issues, particularly in respect of ASIC, APRA and ACCC investigations. She also has transactional experience in the areas of corporate restructuring, mergers and acquisitions, reinsurance collateral arrangements and distribution and marketing arrangements. 

In 2020, Avryl was appointed to act for the Insurance Council of Australia in advising on the general insurance industry’s response to COVID-19. She has coordinated the industry-led initiative to run two test cases relating to COVID-19 business interruption cases including working closely with regulators who are overseeing the management of these claims. This has involved unprecedented financial services regulatory issues and required significant stakeholder engagement across insurers, brokers, insureds and regulators.

Avryl brings significant government experience to her regulatory practice. She previously worked as a trade law specialist with the Australian Department of Foreign Affairs and Trade and was posted as an Australian diplomat to Singapore and Mumbai in trade and investment roles.

Kate Lyons

Kate Lyons

Executive Manager Reinsurance Strategy & Operations


Kate joined Suncorp in 2015 and is the Executive Manager of Reinsurance & Operations.

With more than 20 years of insurance and reinsurance expertise, she has worked in the Australian and London insurance industries within insurance, reinsurance, broking and consulting environments.  Over the last few years, she has been focused on the resilience and climate change advocacy and is chairing the Insurance Council of Australia’s Climate Action Committee and leading the Climate Change Research working group for the Actuaries Institute.

John Moran

John Moran

Clyde & Co

John is a recognised expert in the cyber risk and incident response space, leading one of the largest, dedicated cyber incident response teams in Australia and New Zealand. His team have advised on over 1,000 cyber incidents in recent times, including some of the most high profile and complex incidents, both locally and globally. 

He has extensive experience advising clients across the full cyber lifecycle, from pre-incident readiness to boost an organisation's resilience and incident response through to claims, regulatory investigations and recovery proceedings that often ensue following an incident.

He works closely and has strong relationships with stakeholders who operate across the cyber risk eco-system including regulators, law enforcement, government bodies and non-legal advisors.

Joanna Ross

Joanna Ross

Product Marketing Manager


Joanna Ross is a the product marketing manager for insurance at Nearmap, a pioneering technology and innovation company whose cloud-based geospatial information services and aerial surveys provide certainty to an ever-changing world.

With a background in startups and technology, she develops strategy to drive the creation and adoption of disruptive new property intelligence products that help property and casualty insurers confidently assess risk, calibrate loss, and provide exceptional customer experiences.

Joanna has worked across the retail, finance, not-for-profit, and consumer technology sectors and is proud to be a NYC to Sydney convert — even though Australian ‘bagels’ are debatable.