The Great Insurance Showdown. Who’s really running the show?
Join industry leaders and professionals at the annual General Insurance Breakfast — one of the premier events on the insurance calendar. Now in its 37th year, this highly anticipated gathering brings together experts, decision-makers, and peers to discuss the latest trends and challenges shaping the industry.
This year’s event delivers a bold new format — a high-energy debate that brings together some of the industry’s most influential voices.
Brokers. Insurers. Agencies.
Who truly holds the power — and who’s driving meaningful change in today’s evolving market?
Moderated by Kim Jonsson, CEO, CHU, the debate will feature insights from:
- Richard Klipin, CEO, NIBA
- Suzi Leung, Chief Commercial Officer, Hollard
- Jenny Bax, CEO, UAC
What to expect
- A fresh, fast-paced format tackling industry tensions head-on
- Future-focused perspectives on general insurance
- A chance to connect with peers over a networking breakfast
Industry Update
The program also includes an update from Alexandra Hordern, General Manager Regulatory and Consumer Policy, ICA, offering a timely look at policy and regulatory developments impacting the sector.
The General Insurance Breakfast is conducted under Chatham House Rule to promote the open sharing of ideas and information.
For further information please contact Rebecca Ciavarella, Event Manager.
Acknowledgements
ANZIIF gratefully acknowledges the generous assistance and support of the General Insurance Breakfast Organising Committee.
- Jenny Bax — CEO, Underwriting Agencies Council, UAC
- Harleen Bhasin — National Relationship Manager, QBE
- Melissa Fenton — Principal, Gilchrist Connell
- David Gow — Head of Claims, CHU
- Kara McInnes — National Claims Service Manager, CHU
- Annette O'Brien — Technical Broking Manager, Steadfast
Jenny Bax (Debater)
Jenny Bax (Debater)
Chief Executive Officer
Underwriting Agencies Council (UAC)
With 30 years in the general insurance industry, 20 of those years in Senior Management and Leadership roles, Jenny is a highly driven and strategic senior executive who is a founding member and the current Chair of ANZIIF’s General Insurance Faculty Advisory Board.
A practicing Certified Insurance Professional, demonstrating a lifetime commitment to study and ongoing learning has seen Jenny achieve a Graduate Diploma in Insurance and a Master of Business Administration from Deakin University.
Jenny has worked for several leading insurers in a variety of operational and management roles both in Australia and overseas. Jenny is the inaugural Chief Executive Officer at the Underwriting Agencies Council and passionate about shaping the future of UAC and delivering its members a road map for success.
Alexandra Hordern (Industry Update Speaker)
Alexandra Hordern (Industry Update Speaker)
General Manager, Regulatory and Consumer Policy
Insurance Council of Australia (ICA)
Alexandra is responsible for developing and implementing the ICA’s regulatory and consumer policy agenda including liaising with sector regulators ASIC and APRA, dispute resolution body AFCA, and working with stakeholders through the Business Advisory Council, the Consumer Advisory Council, and the Indigenous Advisory Council, to solve problems related to insurance for consumers and businesses.
Alexandra has worked in advocacy bodies, the federal government, federal politics, and the university sector, focusing on policy and advice to deliver better outcomes for consumers, small business owners, and communities. She holds a BA (Hons) and a Juris Doctor from the Australian National University.
Kimberley Jonsson (Moderator/Debate Facilitator)
Kimberley Jonsson (Moderator/Debate Facilitator)
Chief Executive Officer
CHU Underwriting Agencies
As one of Australia’s leading strata insurance specialists, Kimberley Jonsson is CEO of CHU Underwriting Agencies.
Kimberley joined the insurance industry in South Australia in 2005. She has worked across multiple jurisdictions and held various underwriting sales and management roles. Kimberley has a wealth of experience and knowledge of the strata insurance industry and the strata community.
In 2017 Kimberley was named Young Insurance Professional of the Year at the Australian Insurance Industry Awards.
In addition, Kimberley is a Fellow and Board Member of ANZIIF, she is a member of the Australian Institute of Company Directors and holds an MBA from AIM Business School.
Richard Klipin (Debater)
Richard Klipin (Debater)
Chief Executive Office
National Insurance Brokers Association (NIBA)
Richard Klipin is an experienced CEO and financial services leader, currently serving as Chief Executive Officer of the National Insurance Brokers Association (NIBA). He has led strategic transformation and growth across peak industry bodies, banks, and insurance organisations in both Australia and New Zealand.
Richard brings a strong track record in community building, stakeholder engagement, and policy advocacy. He is a trusted spokesperson for the industry, regularly engaging with government, media, and regulators on key sector issues. His leadership is underpinned by a commitment to professionalism, purpose-driven strategy, and collaboration.
He holds an MBA from the Macquarie Graduate School of Management, along with qualifications in arts and education.
Suzi Leung (Debater)
Suzi Leung (Debater)
Chief Commercial Officer
Hollard Insurance Australia
Suzi is the Chief Commercial Officer of Hollard, having joined in August 2023. As Chief Commercial Officer, Suzi is responsible for developing Hollard’s strategy in respect of product design, pricing, strategic underwriting, and partner relationships. With almost 20 years of experience in insurance across Australia, Switzerland, and North America,
Suzi previously held several senior roles at Zurich, including Chief Operations Officer of Zurich Insurance Australia Limited and Chief Claims Officer of Zurich Life and Investments.
Some of Suzi’s achievements include featuring in Insurance Business Magazine’s Elite Women in Insurance in 2021 and 2022, speaking at the 2021 Insurance Business Australia Women in Insurance summit and Women in Innovation International Women’s Day event, as well as 2023’s Insurance Business Innovation Summit.
Suzi will also be the chair of the 2024 Women in Insurance Summit.
Jonathan Hubbard (MC)
Jonathan Hubbard (MC)
President
Crawford & Company Australia
With a background in specialty loss adjusting and business management, Jonathan joined Crawford in 2016 as Head of Business Improvement, before being elevated to Chief Client Officer. He spent five years as one of Crawford’s most senior Executive Adjusters within Global Technical Services® before his appointment as President in 2023. He is a chartered loss adjuster and a former director of the Australasian Institute of Chartered Loss Adjuster.
Jonathan has a proven track record of leading high performing teams with a focus on quality, technical ability and customer service excellence. He is constantly focused on empowering the Crawford team to act quickly with solutions to restore lives, businesses and communities when they need it most.
Award Categories & Criteria
Sponsorship
Are you interested in sponsorship opportunities for this event? For more information on how your organisation can benefit as a sponsor of this leading professional development event, please contact Barbara Maruno, Partnerships Manager by email at [email protected].
