The Australian and New Zealand Institute of Insurance and Finance

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Latest Resources

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  • Article
    0.25 CIP Points

    More chief risk officer roles needed in Asia, expert says
    CLP Power Hong Kong’s Andrew Chan will tell the Global Programmes Asia conference, that it’s up to t
    4 Nov 2024
    2 min read

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    Article
    0.25 CIP Points

    How do insurers approach ESG and volunteering?
    With International Volunteer Day approaching on 5 December, we explore how insurers promote and enco
    1 Nov 2024
    4 min read
  • Article
    0.25 CIP Points

    Gallagher Re's Esther David wins 2024 John Allison Award at RISC
    Gallagher Re Associate Broker Esther David felt like she was one of the least experienced participan
    1 Nov 2024
    3 min read
  • Video
    0.75 CIP Points

    Webinar: Code Compliance - Failing to Meet Claims Timeframes
    In this on-demand webinar, explore the Life Insurance Code of Practice with industry expert, Elizabe
    31 Oct 2024
    60 min view
  • Whitepaper
    0.25 CIP Points

    Actuaries Institute's Fairness in Insurance report
    Ian Laughlin's Fairness in Insurance report challenges Boards to enhance customer fairness through p
    31 Oct 2024
    60 min read
  • Whitepaper
    0.25 CIP Points

    CGU's STRIVE Report Second edition
    At the heart of CGU's latest STRIVE report is the intention to empower brokers and customers with th
    31 Oct 2024
    60 min read

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    Activity
    0.5 CIP Points

    Critical illness in life insurance
    This PD activity introduces critical illness insurance, a policy providing financial support through
    31 Oct 2024

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    Video
    0 CIP Points

    SNAPSHOT: The Sustainability Choice: Securing the future of life insurance
    Delve into the pivotal choice for insurance companies: embracing sustainability or adhering to tradi
    30 Oct 2024
    2 min view

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    Article
    0.25 CIP Points

    What do the flood inquiry recommendations mean for insurers?
    Delays in claim processing, inadequate communication, and inconsistency in assessing insurance claim
    28 Oct 2024
    5 min read
  • Article
    0.25 CIP Points

    Case study — A flood and a dishonest insured
    In the wake of the severe flooding event in Auckland on 27 January 2023, an insured made a fraudulen
    28 Oct 2024
    4 min read

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    Article
    0.25 CIP Points

    New Zealand industry calls for a national climate adaptation strategy
    New Zealand’s insurance industry has called for collaboration with government, councils and other gr
    28 Oct 2024
    4 min read
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    The Australian and New Zealand Institute of Insurance and Finance is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. ANZIIF partners with companies, government and non-profit organisations to provide a range of services that support professional excellence.

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    The path to doing better

    Journal 2024, Issue 2

    In Issue 2 of this year’s Journal, themed “Changing Perceptions”, we explore proactive strategies to enhance the customer journey and positively reshape the industry’s image. Read the latest issue and previous issues of the Journal via the link below.

    Read the latest journal issue
    Good customer outcomes short course
    New Short Course

    Creating good outcomes for customers experiencing vulnerabilities

    This short course aims to elevate skills and knowledge to provide exceptional care and supportive interactions and experiences. By completing this short course, you’ll be able to identify signs of vulnerability, understand their causes, and communicate effectively and sensitively.

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    Applications for ANZIIF membership can be completed online, over the phone or by downloading the Member 2021 Election Form.

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    ANZIIF's member levels ensure membership opportunities for insurance professionals from the beginning to the end of their careers.

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