JAVLN's 2024 Brokering Change Report

The Australian insurance broking industry is at a pivotal moment. Climate disasters are becoming more frequent and severe, leading to higher premiums for everyone, while a cost-of-living crisis makes adequate coverage less affordable.

Brokers are caught in the middle of this struggle. They’re forced to pass on increasing premiums to customers while providing the best advice possible to mitigate risks. At the same time, administrative and compliance burdens are bearing down on each and every broker.

So how are brokers feeling about their current situation? What do they see as their biggest challenges, hurdles and opportunities right now? Where do they think the industry can improve to better serve Australian businesses and citizens?

Brokering Change is a new report commissioned by JAVLN and OfficeTech By JAVLN, exploring the mentality of Australian insurance brokers and shining a spotlight on their biggest challenges and opportunities in 2024.

The results reveal that customer service is a greater priority for brokers than securing adequate coverage for natural disasters and cyber breaches. Additionally, administrative tasks are consuming valuable time that brokers could otherwise spend on servicing customers.

Download the report and learn:

• The top challenges facing brokers in 2024
• The importance of embracing change
• The effects of technology on productivity
• How to address the challenges head-on

Download the full report here