Ensuring timely claims payments is a core part of delivering value to clients yet delays often stem from avoidable issues in the early stages of the process.
In this technically focused session, Rob Martin from Martin Minett will explore the end-to-end claims journey through a broker’s lens — identifying where process breakdowns typically occur, and how to mitigate them through better documentation, policy interpretation, and strategic advocacy.
The session will include case examples and discuss the application of policy terms, evidentiary requirements, and key insurer decision-making frameworks that influence the outcome and speed of claims settlement.
Key Takeaways:
- How to interpret and align policy terms and conditions with claim submissions to minimise ambiguity and insurer pushback
- The evidentiary standards and documentation practices that support faster claims acceptance
- Common technical issues that delay claims across key product lines — and how brokers can pre-empt them
- The broker’s role in claim escalation and dispute resolution — including when and how to apply pressure effectively within insurer frameworks
Speaker
Rob Martin, Director at MartinMinett