Whether you're broking complex risks, managing sensitive claims, or leading client service teams, strong relationships remain the cornerstone of successful insurance practice.
In this practical and engaging webinar, Lisa Carter – CEO and Founder of Clear Insurance – draws on decades of experience to help brokers, claims managers, and other client-facing professionals strengthen how they build and maintain meaningful connections with clients, colleagues, and stakeholders.
By exploring personality types, mindset, language, and more, participants will gain actionable insights on how to best foster trust, improve communication, and leave a lasting professional impact.
Key Takeaways:
- Understand how different personality types shape communication styles and preferences
- Explore how mindset and language influence client trust and engagement
- Learn techniques for active listening and demonstrating empathy in high-pressure conversations
- Discover how leadership behaviours can build credibility and strengthen relationships across all levels
Speaker
Lisa Carter, CEO and Founder of Clear Insurance