Join Vicki Carter, Senior Ombudsman, Insurance Decisions at AFCA, for an insightful session exploring the evolving landscape of mental health complaints within the financial services industry.
This webinar will unpack common themes emerging in complaints related to mental health and provide practical guidance on how insurers and financial service providers can respond more effectively and empathetically. Learn about the challenges consumers face, the expectations of fair treatment, and how your organisation can align with best practices to support vulnerable customers.
Speaker
Vicki Carter, Senior Ombudsman, Insurance Decisions at AFCA