• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Videos Activities Whitepapers Ask an Expert
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Member Tools
Go back
Member Tools
Login Become a member Renew or Reinstate your membership
Members Centre - Professional Development
About membership
Go back
About membership
Your Membership Guide Member Levels Benefits Certified Insurance Professionals Digital Badge Member Directory Pro Rata 2025
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Videos
Video
Premium
0.75CIP Points

Webinar: Domestic Violence and Vulnerability - AFCA's Approach to Insurance Complaints

ANZIIF
11 Oct 2024
Explore this on-demand webinar with AFCA's Lead Ombudsman, Emma Curtis, to gain insights into the management of insurance complaints involving domestic violence and vulnerable customers.
Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Short Course
    1 CIP Points

    Creating good outcomes for customers experiencing vulnerabilities.

    General Insurance, Claims, Insurance Broking, Life and Retirement Income

    Creating good outcomes for customers experiencing vulnerabilities.

    General Insurance, Claims, Insurance Broking, Life and Retirement Income
    AUD $88
  • Whitepaper
    0.25 CIP Points

    LCCC's Snapshot Report: Supporting victims of family and domestic violence

    The LCCC's Snapshot Report shares findings on how life insurers that subscribe to the Life Insurance
    4 Jun 2024
    20 min read
  • Article
    0.25 CIP Points

    Empathy on the line when assisting vulnerable customers

    Call centre workers frequently deal with vulnerable and distressed clients and need to know the most
    13 Aug 2024
    3 min read
  • Short Course
    1 CIP Points

    Empathetic Claims Management

    Claims, General Insurance

    Empathetic Claims Management

    Claims, General Insurance
    AUD $88
  • Video

    SNAPSHOT: Creating good outcomes for customers experiencing vulnerabilities

    What does it mean to be vulnerable, and how can we better support customers experiencing vulnerabili
  • Premium

    Activity
    1 CIP Points

    Emotionally Intelligent Customer Service

    Looking for skills to improve your interpersonal and emotional intelligence? Here we focus primarily
    22 May 2024
    60 min read
  • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596