• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Videos Activities Whitepapers Ask an Expert
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Member Tools
Go back
Member Tools
Login Become a member Renew or Reinstate your membership
Members Centre - Professional Development
About membership
Go back
About membership
Your Membership Guide Member Levels Benefits Certified Insurance Professionals Digital Badge Member Directory
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Videos
Video
Premium
0.75CIP Points

Webinar: The voice of the insurance customer - A DXC research report

ANZIIF
19 Jul 2024 - Viewing time 60 minutes
General Insurance
Hear Matt Lye and Alex Kokkonen share insights on DXC Research Report, 'The voice of the Insurance consumer' in this on-demand webinar.
Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Whitepaper
    0.25 CIP Points

    DXC Technology Report: The voice of the insurance consumer

    In 2023, DXC Technology partnered with Telsyte to survey over 2000 consumers across 15 countries in
    18 Jun 2024
  • Premium

    Video
    0.75 CIP Points

    Webinar: Protecting Consumers with Accessible Disclosure

    Explore this on-demand webinar as expert Tonia Hetherington unpacks how the importance of imparting
    18 Jun 2024
    60 min view
  • Article
    0.25 CIP Points

    Customer service has become a broker's number one challenge

    Amid rising natural disasters and a cost-of-living crisis, Australian insurance brokers face their b
    18 Jun 2024
    3 min read
  • Article
    0.25 CIP Points

    How insurers can build on their consumer communications

    Insurers have a lot to gain from explaining the value of insurance to customers.
    7 May 2024
    2 min read
  • Premium

    Activity
    1 CIP Points

    Emotionally Intelligent Customer Service

    Looking for skills to improve your interpersonal and emotional intelligence? Here we focus primarily
    22 May 2024
    60 min read
  • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596